Front of property

Reviews of Capri Motel

2 out of 5
Capri Motel
2424 Avenue I, Scottsbluff, NE

Reviews

5.6
Rating 10 - Excellent. 30 out of 164 reviews" "
Rating 8 - Good. 27 out of 164 reviews" "
Rating 6 - Okay. 32 out of 164 reviews" "
Rating 4 - Poor. 25 out of 164 reviews" "
Rating 2 - Terrible. 50 out of 164 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Capri motel has wonderful management, it is quiet, friendly.
Stayed 3 nights in May 2024
Response from Management on 17 May 2024
Thank you hun for staying with us at the Capri motel :)

8/10 Good

grant, Council Bluffs

Liked: Cleanliness, staff & service, property conditions & facilities
Ok this is not a five-star Motel but what do you really need. The people that run this motel are great, they're very nice, they're very friendly they're very helpful. The rooms are clean they have a refrigerator a microwave they have hot water in the showers they have internet television. If you're going to get upset because the internet is not super high speed or you don't have a mint on your pillow this isn't your Motel, other than that if you're looking for a place to stay for a day or two that's comfortable it's perfectly fine.
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for staying with us at the Capri motel hun :) It's been a busy couple of years remodeling / updating our motel to bring it back to its original glory days. Our goal is to provide each guest with a friendly, safe, and clean stay.Maybe we'll see you on the next trip, till then stay safe out there. Have a great day :)

4/10 Poor

Bryce

Liked: Cleanliness, staff & service
Internet was crap, it was out most of my stay. I there was remodeling but there was a two inch gap under my door. Luckily it wasn't really cold out but I had to put a towel against it. Most of the controls on the heater/ac didn't work so I couldn't warm the room up.
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for staying with us at the Capri motel, I do apologize for any issues you may have had. That being said: the AC unit is Brand new; you simply push button up or down to change settings or temperature, the door is sealed at the bottom; sadly, they only had clear door guards. I don't have any control over the internet/ cable, as I had mentioned Charter is doing a nationwide upgrade. There is a number clearly posted in your room, on my front office door, and I circle it on your paperwork, these issues could have been handled and your stay been better. Plus, office is open 24 hours, so simply coming down, I would have helped you. Have a good day

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you for staying with us at the Capri motel hun - Be safe on your journey and maybe we will see you again. :)have a great day

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 10 Feb 2024
Thank you for staying with us at the Capri motel hun :)

4/10 Poor

Clay

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Management on 16 Jan 2024
Thank you for staying with us at the Capri motel - I do apologize for any inconvenience you may have experienced during your stay. There is a phone number on your paperwork, and one clearly printed on the office door- I do ask each guest to call with any issues and you didn't say anything to me?Your room is brand new from the floor to the linen with a Roko television. Our goal is to provide excellent service every time, but if you don't communicate with us then how do we fix the issue? Have a good day :)

2/10 Terrible

Lesa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 13 Jan 2024
Thank you for staying with us at the Capri motel- I do apologize for any inconvenience you may have had during your stay. There is a number on the office door to call if anything was wrong and we could have taken better care of you, a simple phone call, for anything. Your room has brand new furniture, beds, flat screen Roko television and new linen. have a good day

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness and restful night.
Stayed 2 nights in Dec 2023
Response from Management on 28 Dec 2023
Thank you hun for staying with us at the Capri :) See u soon :)

8/10 Good

Fernando

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Management on 6 Nov 2023
Thank you for staying with us at the Capri motel hun , maybe we will see you on the next trip - :)Have a great day :)

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an a motel
Stayed 3 nights in Oct 2023
Response from Management on 3 Nov 2023
Thanks hun for staying with us at the Capri motel :)

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Thank you for staying with us at the Capri motel hun :) Day by day we get closer to bringing our old motel back to where it belongs; proud to announce we have started putting new flooring in :) have a great day and maybe we see you next trip :)

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quiet and well rested. I always enjoy staying at the Capri.
Stayed 2 nights in Oct 2023
Response from Management on 19 Oct 2023
Thank you hun for staying with us at the Capri motel :) Its always nice to have people return - it's a pleasure having you :)

6/10 Okay

Richard

Travelled with partner
The carpeting definitely needed to be cleaned. The room was also very dated and needed to be upgraded.
Stayed 1 night in Sep 2023
Response from Management on 28 Sept 2023
Thank you for staying with us at the Capri motel hun :) We have started to put new wood flooring in our rooms and are in the process of changing all window coverings. The room itself contains all new furniture and a new flat screen television. Our motel is old and we are working to bring life back to the motel while trying to preserve the " old time" look thank you and have a great day :)

2/10 Terrible

Joseph

Travelled with family, Business traveller
First room they gave us stunk like a kennel, the furniture was in bad shape, when I asked for a different room she said they don’t usually have guests pick out their own room, I didn’t ask to pick my own room,I asked if they had anything better. The next room was a little better but the faucet in bathroom was leaking water all during my stay, and furniture was fair, the air conditioner does not work properly, does not cool, works like a fan only.Then come to find out they had a drug bust a day earlier,and they found fentanyl. Needless to say never again!!
Stayed 2 nights in Sep 2023
Response from Management on 23 Sept 2023
Thank you for staying with us at the Capri motel - I do apologize for any inconvenience you may have had. Let's be honest though, you didn't want to stay here from the start; you made that clear with me; there was nothing wrong with your room as the beds were new and so is the furniture, you asked me what room had the " search warrant" - served, then stated you wouldn't stay next to a room that had drugs (fentanyl ) in it. A.C unit works fine hun, if you had called me, I would have told you to take it off economy setting. We cannot be held responsible for people bringing stolen goods or drugs onto the property and it was not a drug bust, it was a search warrant for stolen goods, which during that search sadly drugs were found. We have had no issues with any police activity for nearly two years, but this was out of our hands as the couple came from out of state. We are a simple mom n pop motel, our goal is to offer our guests a safe, clean, and friendly stay.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management on 22 Sept 2023
Thank you for staying with us at the Capri motel hun :) Over the last couple of years we have been remodeling / updating each room and the property; pleased to announce the next phase; new wood flooring will be in the rooms :) Day by day 1 step closer to bringing our old motel back to its glory days -have a great day hun

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Kinda run down outside. Inside could use some freshening up. Very clean decor,bedding,etc.
Stayed 1 night in Sep 2023
Response from Management on 11 Sept 2023
Thank you for staying with us at the Capri motel :) We have been remodeling all the rooms and have started working on the grounds and outside. Our goal is to bring life back to our old motel without erasing all the old-fashioned extras; a lil modern mixed with a lil old.Maybe we will see you on the next race :)Have a great day hun :)

6/10 Okay

Ron

Stayed 1 night in Aug 2023
Response from Management on 14 Sept 2023
Thank you for staying with us at the Capri motel hun :) It has been our goal to bring life back to our old motel and we just started a new phase: installing wood floors and new window coverings. Bear with us on this journey to becoming the best we can - thank you again have a great day

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and restful place to stay
Stayed 2 nights in Aug 2023
Response from Management on 22 Aug 2023
Thank you for staying with us at the Capri motel :)

6/10 Okay

David

Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Thank you for staying with us at the Capri motel hun - :)

2/10 Terrible

Garrett

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Management on 16 Aug 2023
thanks for staying with us at the Capri motel, could you remind me what room you stayed in because you aren't on our registry? Every room has been thoroughly remodeled, complete with new beds, furniture, AC units, and hanging flat screen televisions (8 of them Roko) We have just started to put in new flooring and the property has been cleaned up. We offer our guests a safe, clean, and friendly stay. Am always a phone call, a doorbell, or a knock away so we could have handled any issue if you had simply communicated. We are a simple mom n pop motel, not high on the fancy but better on your wallet; when booking if you want the finer things, I recommend the chain hotel...Thank you.

8/10 Good

Lea

Stayed 3 nights in Aug 2023
Response from Management on 15 Aug 2023
Thank you for staying with us at the Capri motel hun :) It's been a busy year of remodeling each room and the grounds, but soon it will be back to its glory days. be safe out there :)

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop on our road trip
We needed a place to get a few hours sleep on our road trip, this place was great. Even though we didn't get there until about 11pm the employees/owner came up to the office right away and gave me a quick check in.
Stayed 1 night in Aug 2023
Response from Management on 8 Aug 2023
Thank you for staying with us at the Capri motel hun :) It's always a pleasure to care for our guests no matter how late it is be safe out there and maybe we will see you again. Have a great day :)

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It's quiet place where you can relax and not be disturbed. The dislikes is that one of the rooms the door sticks so bad because of the humidity. I was almost late for work because I couldn't get the door open.
Stayed 3 nights in Jul 2023
Response from Management on 3 Aug 2023
Thank you for staying with us at the Capri motel hun :) One of our projects coming soon will be replacing the wooden doors, all this dang humidity. See you soon hun have a great day :)

2/10 Terrible

Tonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Management on 2 Aug 2023
Thank you for staying with us at the Capri motel -I do apologize for any inconvenience you may have had? Your room was completely remodeled, complete with new queen beds, new Roko television on wall, new AC, new furniture and linen; was clean and carpet cleaned...Your windows all lock, and the door had a chain lock plus knob lock? You didn't contact me about any issue: as always, I am only a call away, a doorbell, or a knock.Our motel offers a clean, friendly, and quiet/safe stay.

4/10 Poor

Tim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
xxx
Stayed 1 night in Jul 2023
Response from Management on 31 Jul 2023
Thank you for staying with us at the Capri motel hun :) I do apologize for any inconvenience you may have had during your stay, as nothing was brought to my attention...your room was thoroughly remodeled complete with new furniture and hanging television..As always, I am simply a phone call, a doorbell, or a knock away.; an issue could have been handled hun.have a great day

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at the Capri because it's quiet. A good place to relax
Stayed 2 nights in Jul 2023
Response from Management on 28 Jul 2023
Thank you for staying with us at the Capri motel hun :) :)

4/10 Poor

Richard

Liked: Staff & service
No hot water
Stayed 1 night in Jul 2023
Response from Management on 24 Jul 2023
Thank you for staying with us at the Capri motel hun :) I do apologize for any inconvenience you had during your stay; our water is hot now as we just installed a brand-new hot water heater.

10/10 Excellent

Kimberly

Stayed 1 night in Jul 2023
Response from Management on 22 Jul 2023
Thank you for staying with us at the Capri motel hun and I hope we see you next trip :)have a great day :)

8/10 Good

Gregory

Stayed 3 nights in Jul 2023
Response from Management on 8 Aug 2023
Thank you for staying with us at the Capri motel hun :) Maybe we will see you on the next trip - Have a great day :)

10/10 Excellent

Orval

Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay there. My room had a certain order, not bad.. Staff always friendly and professional Convenient.
Stayed 2 nights in Jul 2023
Response from Management on 17 Jul 2023
Thank you for staying with us at the Capri motel :) It's been a very busy year of remodeling - day by day we are getting closer to bringing our old motel back to its glory days. I do apologize for any order you may have smelled, flooring is next on our list :) see u next trip and have a great day hun

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly place to stay
Stayed 3 nights in Jul 2023
Response from Management on 12 Jul 2023
Thank you for staying with us at the Capri motel hun :)

2/10 Terrible

Jolynn

Stayed 1 night in Jul 2023
Response from Management on 10 Jul 2023
Thank you for staying with us the whole 5 minutes; you didn't even give us a chance hun, you said you didn't feel safe? You checked in when no one was even around outside, in the middle of the afternoon; your door had a dead bolt plus the door lock and all the windows had locks.; our property is safe, there has been no issues in the last year. Plus, I had a water stain around the tub faucet, but it was clean. It is an old motel, and like you said, " we all have hard water stains in our tub " So I do apologize, but in fairness you rated us without staying...Our goal is to provide each guest a safe and friendly stay in a clean environment.

8/10 Good

Shelly

Travelled with group
Liked: Cleanliness, staff & service
Owner was so nice! Easy to get to right on our route! Takes a little while to have hot water but it was just fine.
Stayed 1 night in Jul 2023
Response from Management on 8 Jul 2023
Thank you for staying with us at the Capri motel hun :) It was a pleasure having you. We will see you next trip :) Am sorry about the hot water, but once it gets hot its perfect- just an old motel. Step by step we are getting closer to bringing our motel back to its glory dayshave a great day

2/10 Terrible

sharon

Disliked: Property conditions & facilities
We checked the room before committing. It stunk so bad and the stench stuck to our clothes. The bathroom and tub was too filthy to set one foot inside. The woman at the check in desk was too drugged up to keep her eyes open and her speech slurred beyond understanding. Why is this place even offered. It's completely unacceptable for even barnyard animals
Stayed 1 night in Jul 2023
Response from Management on 7 Jul 2023
Am sorry for any inconvenience you had during you 1 minute interaction with me and my motel; You came into my office with your head held high and didn't even take the time to notice I was crying! I have a knee injury and had just gotten a shot at the clinic. There was nothing wrong with my room, there are no odors, my rooms are cleaned thoroughly. Everything in the room I had given you was brand new ...you walked into my room and back out with your hand in the air and proclaimed" we aren't doing this" Bottom line my rooms are thoroughly cleaned daily, everything is brand new, and our motel is older so the tub does look lil old but it is white and clean. You came here looking for the Ritz at a cheap mom and pop rate; we offer a clean, safe, and friendly stay. We do not offer any of the fancy you can get at a big chain motel. Next time you should book at a fancy motel. And don't assume someone is on something from a 1-minute interaction.have a good day

6/10 Okay

Jennifer

Stayed 1 night in Jul 2023
Response from Management on 6 Jul 2023
Thank you for staying with us at the Capir motel :) It's been a busy year remodeling each room and have now started on the outside- day by day we are bringing our motel back to its original glory :)

2/10 Terrible

Robert D

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is so dirty ,the staff was terrible dont waste your money!!
Stayed 2 nights in Jun 2023
Response from Management on 30 Jun 2023
Thank you for staying at the Capri motel ? ? Over the last year w e have remodeled every single room in use, complete with new beds, furniture, flat screen televisions on the wall, new linen, and new AC units. Our rooms are thoroughly cleaned daily and deep cleaned every 2 weeks including my carpet. I and my staff have never been rude to any guest and will go out of our way to ensure the guest has a great stay. Our goal is to offer all our guests a safe, friendly, and clean stay.IF you had stayed here recently you would have known this ...If you have a problem with my staff or my property you may email me directly

2/10 Terrible

Janice

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We never had any hot water and the room smelled like an elderly people’s nursing home. If we needed something from the office people it took them forever to come in to the office.
Stayed 2 nights in Jun 2023
Response from Management on 26 Jun 2023
Thank you for staying with us at the Capri motel :) I do apologize for any inconvenience you may have experienced during your stay. Our motel is old and it does take a few for the water to get hot, as I mentioned upon check in. Your room was clean thoroughly. As for the couple minute wait in the office, I am the only person that runs the desk and motel, so I was helping another guest, I apologize. Bottom line is we are a simple motel, we offer a clean, safe, and friendly stay at an affordable price; if you want anything fancier then a mom-and-pop motel isn't the answer. Have a great day :)

2/10 Terrible

James

Stayed 1 night in Jun 2023
Response from Management on 26 Jun 2023
Hi and thank you for staying at the Capri motel :) I do apologize for any inconvenience you may have had during your stay. All our rooms have new beds, furniture, flat screen televisions on wall, new linen, and new AC units. Your room was clean. Our goal is to provide our guests with a safe, friendly, and clean stay at an affordable price, a simple mom and pop motel, if you are looking for fancy am afraid you wont find that here. Have a great day :)

6/10 Okay

Deb

Stayed 3 nights in Jun 2023
Response from Management on 14 Jul 2023
Thank you for staying with us at the Capri motel :) We've spent the last year remodeling each room and the property- I know we still have a bit to go but we have come a long way - Our goal is to bring our old motel back to its glory days - Rome wasn't built in a day, so they say - so day by day we are getting closer. Thank you and have a great day :)

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management on 23 Jun 2023
Thank you for staying with us at the Capri motel hun :)

4/10 Poor

Deborah

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
About what you'd expect for the $50 rate. Rooms were clean but the carpet was gross. Was told to start hot water, wait 5 minutes for it to get hot. After about 10 minutes it was only lukewarm. Good selection of toiletries.
Stayed 1 night in May 2023
Response from Management on 2 Jun 2023
Thank you for staying with us at the Capri :) I do apologize about the luke warm water, however, the carpet is actually clean though, as I clean carpets monthly; everything in every room has been updated and all have new furniture, beds, and flat screen televisions. Bear with us as we continue to bring our old motel back to its glory days have a great day :)

4/10 Poor

Alonso

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cold water
Stayed 1 night in May 2023
Response from Management on 1 Jun 2023
Thank you for staying with us at the Capri motel hun :) I do apologize for the cold water; we do have 2 hot water heaters now on that side, however its like grandma's house, you have to give it bout 5 -10 mins to get hot, then its perfect.

2/10 Terrible

Charlotte

Stayed 1 night in May 2023
Response from Management on 18 Jun 2023
Thank you for choosing the Capri motel, I do apologize for any inconvenience you may have had during your stay? All our rooms have been remodeled with new beds, furniture, flat screen televisions, new linen / bedding and fresh paint, our carpets all clean plus new AC units. So am not sure what was wrong since you brought nothing to my attention ? When did you stay with us Hun- as I cant find you on my registry? As always am only a phone call away and would have handled any issue. You may email me if you wish to discuss this further. Have a great day.

6/10 Okay

Douglas

Liked: Staff & service, property conditions & facilities
Super nice people. Very pleasant.
Stayed 1 night in May 2023
Response from Management on 22 May 2023
Thank you for staying with us at the Capri motel hun :) Been a busy year around here, bringing our old motel back to its original glory; next project grounds :) Maybe we will see you on the next trip Have a great day hun

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
I had a good night's rest here. The staff was helpful when I checked in and friendly. I would stay here again.
Stayed 1 night in May 2023
Response from Management on 15 May 2023
Thank you for staying with us at the Capri motel hun - am glad you enjoyed your stay and good luck on your adventure - be safe out there, maybe we will see you again :)

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 11 May 2023
Thank you for staying with us at the Capri motel hun :) Been a busy year of remodeling ; our goal is to bring our old motel back to its glory days.have a great day :)

10/10 Excellent

Kelli

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience, thanks for having me. Would stay here again.
Stayed 1 night in Apr 2023
Response from Management on 20 Apr 2023
Thankyou for staying with us at the Capri motel hun :) Its been a busy year of remodeling and soon we will begin updating the outside: our goal is to bring our old motel back to its original glory. see you next trip - have a great day :)

8/10 Good

Marlene

Stayed 1 night in Apr 2023
Response from Management on 14 Apr 2023
Thank you for staying with us at the Capri motel :) Been a busy year of remodeling each room and soon we will be working on the outside property. Its our goal to ensure our guests have a safe, quiet, and friendly stay while we bring our motel back to its original glory. See you next trip :)have a great day hun :)

10/10 Excellent

Ellen

Stayed 1 night in Mar 2023
Response from Management on 11 Apr 2023
Thank you for staying with us at the Capri motel hun :) Its been a busy year of remodeling rooms and tending to the property ..more exciting changes coming this Spring. Maybe we will see you on your next trip.. Have a great day :)

8/10 Good

Alma

Stayed 3 nights in Mar 2023
Response from Management on 4 Apr 2023
Thank you very much for staying with us at the Capri motel hun :) Its been a journey the last year with the remodeling of rooms ( all rooms now have new beds, furniture, flat screen televisions on wall, and adding accessories to give it a homey feeling ) and am super excited for our outside property renovations coming this spring - bringing life back to our old motel :) see you next trip hun