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关于瑟西骑士酒店的点评

2.5 out of 5
瑟西骑士酒店
3211 E Race Ave, across from Unity Health, Searcy, AR

点评

7.8

还可以

10 分 - 超赞。51 条好评,共有 132 条点评" "
8 分 - 还可以。42 条好评,共有 132 条点评" "
6 分 - 一般。16 条好评,共有 132 条点评" "
4 分 - 很差。12 条好评,共有 132 条点评" "
2 分 - 糟糕。11 条好评,共有 132 条点评" "

8.0/10

清洁度

8.6/10

员工和服务

6.0/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

4/10 很差

David,Henderson

不满意:清洁度、服务设施、住宿条件和设施
There was hair in the shower, on my pillows and in the bed. One of my towels had several hairs in it. There is only one available outlet to plug a cpap in or charge your phone and it's literally 8 feet off the ground. Heard the guy in the room beside mine snore all night long.
2024 年 5 月入住 1 晚
Guest Relations Specialist 于 2024年05月4日 的回复
Hi David,We're sorry to hear about your experience during your stay. However, we take cleanliness very seriously, and our housekeeping team is thorough in their inspections to ensure a pristine environment for all guests. Regarding the outlet placement, we understand your frustration and will take this into consideration for future improvements. As for the noise disturbance, we strive to maintain a peaceful atmosphere, and we encourage guests to reach out to our staff if any disruptions occur, as we're always ready to assist.

8/10 还可以

Jody

2024 年 3 月入住 1 晚
Guest Relations Management 于 2024年03月30日 的回复
Hi Jody! Thank you for your feedback and for rating your experience with us. We're glad to hear that overall, you had a positive stay. If there were any specific areas where we fell short of expectations and led to the 4 out of 5 rating, please feel free to share so we can address them accordingly. Your satisfaction is important to us, and we're committed to improving based on your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 还可以

Grace,Paris

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
The room was a bit small for 2 ppl to get around. But, it's a great option just to stay overnight on a comfortable bed.
2024 年 3 月入住 1 晚
Guest Relations Specialist 于 2024年03月9日 的回复
Hi Grace,We appreciate your feedback and are glad to hear that you found our beds comfortable for your overnight stay. Regarding the room size, we understand that preferences can vary, and while some guests may prefer more spacious accommodations, our rooms are designed to provide a cozy and comfortable experience. We'll certainly take your comments into consideration as we strive to continually improve our offerings for all guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 很差

Michael

团体旅客, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
The TV
2024 年 2 月入住 2 晚
Guest Relations Specialist 于 2024年02月10日 的回复
Hi Michael,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns regarding the TV, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 超赞

Rachel

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Hospitality
2024 年 1 月入住 1 晚
Guest Relations Management 于 2024年01月9日 的回复
Hi Rachel! Thank you for your positive review! We're delighted to hear that you experienced exceptional hospitality during your stay. Providing a warm and welcoming environment is our priority, and we're pleased that you felt well taken care of. We appreciate your feedback and hope to welcome you back for another outstanding experience in the future. Wishing you a Happy New Year filled with wonderful moments!

4/10 很差

Mark

与家人出行, 与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
There was a giant roach in the shower and the sink leaked water from the bathroom into the hall when we used it. This made it to where we did not shower during our stay also the over fan for the bathroom worked little to none. It made noises but it did not do anything for the air in that room.
2023 年 12 月入住 1 晚
Guest Relations Management 于 2023年12月22日 的回复
Hi Mark! We sincerely apologize for the challenges you faced during your stay, and we appreciate your feedback. To better address and resolve the issues you mentioned, could you please provide us with your room number? Additionally, we encourage you to contact our hotel directly so that we can further assist you and ensure your concerns are addressed promptly. Our management team is available to discuss your experience and make any necessary arrangements to enhance your future stays. We value your feedback and hope to have the opportunity to regain your trust in our services.

10/10 超赞

April

2023 年 11 月入住 1 晚
Guest Relations Management 于 2023年11月14日 的回复
Hi April! Your perfect rating is a fantastic reward! It was a pleasure having you, and we hope to see you again soon.

6/10 一般

Hugo,Guatemala

满意:员工和服务
不满意:住宿条件和设施,服务设施
Hotel was under renovation and all areas were a mess, dining room was closed. I could hear the guy in the room across the hallway yelling all night long, even though we both had our doors closes. There was a strong wet paint smell during all 6 days I stayed there. Not enough lighting in the room. But the price is unbeatable and staff were really friendly and helpful.
2023 年 11 月入住 5 晚
Guest Relations Management 于 2023年11月7日 的回复
Hi Hugo! We appreciate your understanding during our renovation period. We apologize for the noise disturbance from the neighboring room and the wet paint smell. We're actively working to enhance the quality of our accommodations, including addressing issues like soundproofing and room lighting. We're delighted to hear that you found our staff friendly and helpful, and we're committed to providing unbeatable prices. Your input is valuable, and we look forward to offering an even better experience during your next stay.

10/10 超赞

Kristi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice room with a comfy bed.
2023 年 11 月入住 1 晚
Guest Relations Management 于 2023年11月6日 的回复
Hi Kristi! We are happy that you found our accommodations to be comfortable and our service to be within your expectations. We're glad you had a great time with us, and we look forward to serving you again.

10/10 超赞

elvira

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Guest Relations Specialist 于 2023年10月14日 的回复
Dear Elvira, We're delighted to hear that you had a great experience! Your satisfaction is our ultimate goal, and we're here to ensure your stay is memorable and enjoyable. If there's anything else you'd like to share or if you have any further needs, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing our hotel!

4/10 很差

Oscar

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not worth it
There remodeling goin on the room didn’t look like in the pictures very small room not staying again
2023 年 10 月入住 3 晚
Guest Relations Specialist 于 2023年10月7日 的回复
Dear Oscar, We apologize for the inconvenience you experienced during your stay, especially due to the ongoing remodeling work and the discrepancy between the room and the pictures. We understand your frustration, and we truly regret that your stay did not meet your expectations. We appreciate your feedback, and it will help us improve our communication and guest experience during renovations. Your satisfaction is important to us, and we hope you would consider giving us another chance in the future once our remodeling is complete to provide you with a more enjoyable stay. Thank you for sharing your concerns with us.

4/10 很差

Kiara

不满意:住宿条件和设施,清洁度
2023 年 9 月入住 1 晚
Guest Relations Specialist 于 2023年09月29日 的回复
Dear Kiara, We're truly disappointed to learn that you had a negative experience during your stay with us. Your feedback is valuable to us, and we hope you might consider giving us another chance in the future to provide you with a more enjoyable stay.

4/10 很差

wayne

满意:客房舒适度,员工和服务
不满意:清洁度
Water buckets in the hallway Cockroaches in the bed and bathroom
2023 年 9 月入住 2 晚
Guest Relations Specialist 于 2023年09月20日 的回复
Dear Wayne, I'm incredibly sorry to hear about the issues you encountered during your stay. This is completely unacceptable, and we deeply apologize for the inconvenience you experienced with water buckets in the hallway and cockroaches in your room. Our team takes matters like these seriously, and we will take immediate action to address and rectify these problems. Please reach out to our management team so we can make things right for you and ensure a more comfortable and enjoyable stay. Your feedback is invaluable, and we appreciate you bringing this to our attention.

10/10 超赞

Jose

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything with satisfaction
2023 年 8 月入住 2 晚
Guest Relations Specialist 于 2023年08月9日 的回复
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

8/10 还可以

Ben

与家人出行
满意:住宿条件和设施,员工和服务
Good for the price and good location for a layover
Good for the price and good location for a layover.
2023 年 7 月入住 1 晚
Guest Relations Specialist 于 2023年07月19日 的回复
Dear Ben, Thank you for your positive feedback! We're pleased to hear that you found our hotel good for the price and enjoyed our convenient location for your layover. We hope you had a comfortable stay, and we look forward to welcoming you back for another pleasant layover experience in the future!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
The hotel was great. It would be better if it served breakfast, had a blow dryer and iron. I enjoyed my stay.
2023 年 7 月入住 3 晚
Guest Relations Specialist 于 2023年07月6日 的回复
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 糟糕

Vickie

2023 年 6 月入住 1 晚
Guest Relations Specialist 于 2023年06月22日 的回复
Hello Vickie, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 超赞

Jessica

2023 年 6 月入住 2 晚
Guest Relations Specialist 于 2023年06月6日 的回复
Hello Jessica, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 一般

Betty

2023 年 5 月入住 1 晚
Guest Relations Specialist 于 2023年05月29日 的回复
Hello, Betty. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 一般

Wendie

2023 年 5 月入住 1 晚
Manager 于 2023年05月8日 的回复
Hello Wendie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 超赞

Dennis

2023 年 5 月入住 1 晚
Manager 于 2023年05月8日 的回复
Hello Dennis,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 超赞

Linda

2023 年 4 月入住 1 晚
Guest Relations Specialist 于 2023年05月5日 的回复
Thank you so much for sharing how you enjoyed your stay and for rating our hospitality and accommodations. We truly appreciate it. We are always enhancing our hospitality and lodging, and we would like to extend an invitation to you to stay with us again on your future trip to the area.

8/10 还可以

Alissa

2023 年 4 月入住 3 晚
Guest Relations Specialist 于 2023年04月11日 的回复
Hi Alissa, We can’t thank you enough for making time to leave us a review and rate us so highly! We cannot wait to welcome you again and provide you with excellent service as always!

8/10 还可以

Sandy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel gives you the basics and was in a great location off Race Street for visiting my nephew at Harding University. It had many nearby restaurants we enjoyed.
2023 年 4 月入住 2 晚
Guest Relations Specialist 于 2023年04月11日 的回复
Hi Sandy, We can't thank you enough for taking the time to leave us a review and giving us such high marks! We can't wait to see you again and continue to provide you with excellent service!

10/10 超赞

Pamela

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth another stay
The check in was quick and easy. The people were very friendly and professional and eager to please. The lobby was clean and welcoming. The room was large, very clean and pleasing. The only thing was the bathroom was very small but the shower was awesome.
2023 年 3 月入住 3 晚
Guest Relations Specialist 于 2023年03月21日 的回复
Hi Pamela, Your bright smile gives us the motivation we require to keep going. We are extremely grateful to you for commending a perfect score on us! We would be delighted to serve you once more. Thank you very much.

6/10 一般

Dennerd

与家人出行
满意:员工和服务
The room was too noisy
2023 年 3 月入住 1 晚
Guest Relations Specialist 于 2023年03月20日 的回复
Hi Dennerd, I'm sorry to hear that there was noise during your visit. We apologize that this was not handled for you right away, however, we do ask that loud visitors quiet down in the late hours so that other guests may have a pleasant night's sleep. In order to enhance the visitor experience, I want to reassure you that your feedback is taken into account, distributed to our employees, and addressed. We appreciate you and hope you'll visit us again soon.

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
Very pleasantly surprising the desk clerk was very hospitable and smiling he even directed me where to park the truck and showed me to the room very nice great job. Recommend highly 😊
2023 年 3 月入住 1 晚
Guest Relations Specialist 于 2023年03月14日 的回复
Thank you so much for sharing how you enjoyed your stay and for rating our hospitality and accommodations. We truly appreciate it. We are always enhancing our hospitality and lodging, and we would like to extend an invitation to you to stay with us again on your future trip to the area.

8/10 还可以

Jody

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Guest Relations Specialist 于 2023年03月6日 的回复
Hello Jody, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

4/10 很差

Jim

商务旅客
满意:清洁度
不满意:员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Manager 于 2023年03月7日 的回复
Hello Jim,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 超赞

Joel

2023 年 2 月入住 1 晚
Guest Relations Specialist 于 2023年02月24日 的回复
It is such an achievement to learn that you had an excellent stay with us. It is always our goal to surpass our guests' expectations and we are very pleased to hear of our success in this ambition. Thank you so much, and we hope to see you again soon!

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Guest Relations Specialist 于 2023年02月8日 的回复
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 超赞

Jerry

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I’ve stayed here multiple times, the rooms are small but clean and affordable.
2023 年 1 月入住 1 晚
Manager 于 2023年01月30日 的回复
Hello Jerry,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 一般

Emily

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Room was fairly clean. But, pictures were very misleading. Tiny tiny room, bed was not a queen but a full sized bed. Perfect for a lone traveler but with two adults and a dog, it was very cramped. We’ve gotten bigger rooms with more amenities for the same rate. Disappointed that there was no coffee pot in the room, but considering it was so small we tried to be in the room as little as possible.
Guest Relations Specialist 于 2023年01月27日 的回复
Hello Emily, We sincerely apologize for the issues you had during your stay with us. We’ll make sure to keep the photos updated for our guests' reference and will work on how to make the rooms and common areas convenient. We appreciate your feedback.

8/10 还可以

Joey

2023 年 1 月入住 1 晚
Guest Relations Specialist 于 2023年01月17日 的回复
Hello Joey, Thank you for your incredible rating! It means so much to us. We look forward to your next stay.

10/10 超赞

Sourou

2023 年 1 月入住 1 晚
Guest Relations Specialist 于 2023年01月17日 的回复
Hello Sourou, On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

8/10 还可以

Ian

Guest Relations Specialist 于 2023年03月6日 的回复
Hello Ian, Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 超赞

Austin

2022 年 11 月入住 1 晚
Manager 于 2023年02月27日 的回复
Hello Austin,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 还可以

Humberto

2022 年 10 月入住 7 晚
Guest Relations Specialist 于 2022年10月25日 的回复
We are delighted to hear that we were able to provide you with such a memorable experience. Our goal is to make every guest's stay exceptional. We eagerly await your next visit!

10/10 超赞

Brian

满意:客房舒适度,员工和服务
2022 年 9 月入住 1 晚
Guest Relations Specialist 于 2022年09月19日 的回复
Dear Brian, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 超赞

Lauren

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet....
2022 年 8 月入住 1 晚
Manager 于 2022年08月28日 的回复
Hello Lauren,We appreciate that you've taken the time to share with us regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 一般

Mike

2022 年 8 月入住 1 晚
Manager 于 2022年11月20日 的回复
Hello Mike,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

alice

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 1 晚
Manager 于 2022年11月13日 的回复
Hello alice,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 还可以

Jessica

2022 年 7 月入住 7 晚
Manager 于 2022年07月14日 的回复
Hello Jessica, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 超赞

Lynn

2022 年 7 月入住 1 晚
Guest Relations Specialist 于 2022年07月14日 的回复
Your bright smile gives us the motivation we require to keep going. We are extremely grateful to you for commending a perfect score on us! We would be delighted to serve you once more. Thank you very much.

4/10 很差

Heather

2022 年 7 月入住 2 晚
Guest Relations Specialist 于 2022年07月7日 的回复
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We can only imagine how frustrating it was for you and we sincerely apologize for any inconvenience.

10/10 超赞

Justine

2022 年 6 月入住 1 晚
Guest Relations Specialist 于 2022年07月1日 的回复
Gaining a perfect rating from a valuable customer such as yourself is a great compliment. We can't wait to serve you again!

6/10 一般

Antony

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
2022 年 6 月入住 1 晚
Manager 于 2022年06月30日 的回复
Hello Antony, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 糟糕

Cedric

2022 年 6 月入住 7 晚
Manager 于 2022年06月22日 的回复
Hello Cedric, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 超赞

Randall

2022 年 6 月入住 1 晚
Manager 于 2022年06月20日 的回复
Hello Randall, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 还可以

Rick

与配偶出行
不满意:服务设施
Unique design of hotel was interesting
2022 年 5 月入住 4 晚
Manager 于 2022年06月9日 的回复
Hello Rick, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.