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关于西雅图机场南福朋喜来登酒店的点评

3.5 out of 5
西雅图机场南福朋喜来登酒店
22406 Pacific Hwy S, Des Moines, WA

点评

8.4

很好

10 分 - 超赞。541 条好评,共有 1000 条点评" "
8 分 - 还可以。238 条好评,共有 1000 条点评" "
6 分 - 一般。96 条好评,共有 1000 条点评" "
4 分 - 很差。57 条好评,共有 1000 条点评" "
2 分 - 糟糕。68 条好评,共有 1000 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

真实旅客

2021 年 7 月入住 1 晚
Customer Service 于 2021年07月23日 的回复
Thank you for the 5/5 rating! It's excellent you enjoyed your time at Four Points By Sheraton Seattle Airport South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

8/10 还可以

Becky

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月21日 的回复
Becky, thank you for your recent stay at Four Points By Sheraton Seattle Airport South. We're pleased to see your positive rating. We hope to welcome you back soon for another great experience!

8/10 还可以

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front staff was friendly as well as the restaurant server in the morning. I would stay here if you need a place which is close to the airport. They also have a couple of car chargers and a Indian restaurant next door which has amazing food at reasonable Seattle prices.
2024 年 3 月入住 1 晚
Customer Service 于 2024年05月14日 的回复
James, thank you for sharing your enjoyable experience at Four Points By Sheraton Seattle Airport South. It's rewarding to know you appreciated our friendly team members and convenient proximity to the airport. Also, we're glad you appreciated the neighboring Indian restaurant and our on-site amenities, such as car chargers. We're looking forward to welcoming you back the next time you need a comfortable place to stay near the airport.

10/10 超赞

RUSSEL

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The hotel was very neat , with very friendly staff . Checking in was seamless. the room was spacious and very clean . The food at Kanishka East Indian restaurant was very delicious and awesome. . The pick up and drop off from airport service was very quick and professional !
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月8日 的回复
Russel, it's great to hear that you appreciated the tidiness of Four Points By Sheraton Seattle Airport South and our efficient check-in process. We're thrilled our spacious rooms met your expectations and that you enjoyed your dining experience at Kanishka East Indian restaurant. It's also wonderful to note that our airport shuttle service lived up to your standards. We look forward to welcoming you back on your next visit to Seattle.

10/10 超赞

Sydnee

满意:清洁度、员工和服务、住宿条件和设施
Our room was clean and had everything we needed. The front desk staff were friendly and helpful when we had questions. There’s an Asian grocery store down the street that we went to frequently. The area felt safe to walk around.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月8日 的回复
Sydnee, it's wonderful to hear that your experience at Four Points By Sheraton Seattle Airport South met your expectations. Your feedback regarding the cleanliness of your room and the assistance provided by our team members at the front desk is greatly appreciated. It's also exciting to know that you took advantage of the nearby Asian grocery store and enjoyed the neighborhood. We look forward to welcoming you back on your next visit.

6/10 一般

Annette

与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Air vent made terrible noises throughout the night. Bed was very hard and pillows flat. Was supposed to get 2 queen beds and walk in shower for our handicap father in-law. Got a king bed and no walk in shower.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月5日 的回复
Annette, thank you for taking the time to share your experience. We appreciate your feedback regarding the unexpected room amenities and challenges you experienced with the overnight comfort. Our team strives to accommodate all needs and preferences of our guests, and it seems we missed addressing this during your stay. Further, we understand how important a sound night's sleep is, and it's regrettable to hear that this was disrupted. Rest assured, we are committed to improving on areas you've highlighted for the benefit of all guests. We hope for an opportunity to deliver a more satisfactory experience in the future.

10/10 超赞

Ilya

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月29日 的回复
Ilya, thank you for choosing the Four Points By Sheraton Seattle Airport South. We are thrilled to hear that you had a positive impression of our premises. We look forward to welcoming you back in the future.

4/10 很差

Kevin

与家人出行
Gave us a room that hadn’t been cleaned, told front desk then waited almost an hour, still nothing….finally found housekeeping and asked them to clean our room which they promptly did.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Kevin, thank you for sharing your experience. It's regrettable that your room was not ready upon your arrival and we apologize for any inconvenience caused. Normally, our cleaning procedures are executed with precision and we sincerely regret that they were not met during your stay. We're glad to learn that your room was eventually serviced promptly. We appreciate your patience and understanding throughout this process. Rest assured, your feedback has been noted and will be shared with our team members to enhance our guest experience in the future.

8/10 还可以

Vikkilee

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The staff was pleasant and helpful. The room was clean and the bed was comfortable. It was close to SeaTac which was very convenient.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Vikkilee, thank you for sharing your positive experience at Four Points By Sheraton Seattle Airport South. It's wonderful to hear you found our team members friendly and helpful. Your recognition of our clean rooms and comfortable beds is also much appreciated. We're thrilled our proximity to the airport enhanced your stay as well. We can't wait to welcome you back in the future.

2/10 糟糕

Rajinder

与家人出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Not a safe place to stay
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Rajinder, we regret to hear that you felt uneasy during your stay. Your safety is our utmost priority and we consistently work to ensure a secure environment. If you could provide further information about your experience, we'd like the opportunity to address it properly. We appreciate your feedback and hope for an opportunity to regain your confidence.

2/10 糟糕

David

2023 年 5 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
David, it seems you've had a less than satisfactory experience which is unfortunate. We strive to improve and your feedback is crucial for us. We hope that you will give us another chance in the future to enhance your overall experience.

10/10 超赞

Martine

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property very clean and friendly staff
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月22日 的回复
Martine, thank you so much for leaving such a wonderful review! At Four Points By Sheraton Seattle Airport South, we strive to create a clean, welcoming space for all our guests and we're glad that you appreciated our efforts. We're thrilled that you found our colleagues friendly and attentive during your stay. We look forward to having you as our guest in the future. Safe travels!

2/10 糟糕

Carol

不满意:员工和服务,清洁度
We were given a room that was already occupied by another guest. We used the key to enter, only to find it was occupied. Thank goodness those occupants were not in the room at that time. When i returned to the front desk, the only thing the clerk said was "sorry for the inconvenience ". On top of that, nothing further was done to remedy and we didn't receive the room upgrade as promised at the time of check-in.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Carol, it's regrettable to read about your recent experience. We truly apologize for the confusion regarding the room occupancy, that surely should not have happened. We also acknowledge your disappointment about the absence of the promised upgrade. We assure you that we take your feedback seriously. We aim to ensure such lapses don't repeat in the future and to make every guest's experience memorable and seamless.

8/10 还可以

Lynn

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only problem was the front desk clerk never showed up so the security guard had to handle the front desk but didnt know how to check in guests. He was so kind and apologized repeatedly. They called in another staff member so after about 40 minutes i was able to get checked into my room. They comped my parking and gave me a free breakfast. I appreciated all his efforts to keep me informed.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月15日 的回复
Lynn, it's great to hear that you appreciated the dedication and effort shown by our team member during your check-in at Four Points By Sheraton Seattle Airport South. We regret that there was some delay initially, but we're delighted that we could provide you with complimentary parking and breakfast. We take valuable feedback like yours to improve our guest experience and appreciate your understanding. Looking forward to welcoming you back.

8/10 还可以

Juan F Gutierrez

满意:清洁度、员工和服务、住宿条件和设施
Good overall hotel, but be warned that they charge for the parking. Also the restaurant service for breakfast is terrible
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月13日 的回复
Juan, thank you for staying at the Four Points By Sheraton Seattle Airport South and for sharing your feedback. We're pleased that you found our hotel agreeable. However, we acknowledge your comments about the extra charges and an area of our morning service that did not meet your expectations. Our team members are constantly working on ways to enhance guest experiences, and your feedback will assist us in this endeavor. We hope to have another opportunity to welcome you back for a more seamless stay in the future.

10/10 超赞

Dennis

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Nicer
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月10日 的回复
Dennis, it's fantastic to hear you enjoyed your stay at Four Points By Sheraton Seattle Airport South. We appreciate your brief yet positive feedback. We hope to see you again soon.

10/10 超赞

Christopher

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was fine
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月4日 的回复
Christopher, it's great to hear that your stay at Four Points By Sheraton Seattle Airport South met your expectations. Thank you for choosing our hotel and we hope to welcome you back in the near future.

10/10 超赞

Jonathan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月4日 的回复
Thank you for the 5/5 rating, Jonathan!It's excellent you enjoyed your time at Four Points By Sheraton Seattle Airport South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 超赞

Katherine

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I switched to this property last minute after reserving elsewhere and finding the other property to feel quite unsafe. Luckily, this Sheraton was accommodating and the front desk staff was extremely friendly and helpful. They gave my information on where to eat (especially helpful since it was a holiday) and were able to arrange an airport shuttle with no issues at all. Very grateful for this hotel and their staff!
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月3日 的回复
Katherine, it's wonderful to read that you felt safe and well-accommodated at the Four Points By Sheraton Seattle Airport South. It's also delightful to know our team members at the reception were able to provide timely and helpful recommendations for dining and seamless airport transportation. We are grateful for your kind words and we eagerly anticipate your next stay!

10/10 超赞

James

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Driving in and out during "high traffic" times takes patience. Also, add the $4 breakfast as part of your booking. If you don't, it'll cost you $18.
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月3日 的回复
James, it's great to see you enjoyed your stay at Four Points By Sheraton Seattle Airport South. Indeed, navigating during peak traffic times may be a bit challenging, but we trust our convenient location provided you with enough rewards in return. Your suggestion to add breakfast when booking is an excellent tip for our future guests, potentially saving them significantly. We're looking forward to welcoming you back in the near future.

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月3日 的回复
We appreciate you sharing this positive rating, David!The comfort of our guests is important to us so we can't wait to see you back again at Four Points By Sheraton Seattle Airport South. We want to share an even more enjoyable experience with you next time.

10/10 超赞

Uriel

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Uriel, it's wonderful to hear that your stay at Four Points By Sheraton Seattle Airport South met your expectations. Our team truly appreciates your high rating. We look forward to hosting you again in the future.

8/10 还可以

katrina

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月31日 的回复
Katrina, thank you for choosing to stay at Four Points By Sheraton Seattle Airport South and giving us a good score. We appreciate your trust and hope to welcome you back in the near future.

10/10 超赞

Rachel,Watford City

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property itself was lovely, and the staff and dining were EXCELLENT. The area itself is not super ideal, but the hotel was well secured.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月31日 的回复
Rachel, thank you for sharing your wonderful experience at Four Points By Sheraton Seattle Airport South. Our team members and dining options strive to provide exceptional services. We're glad you found the premises delightful and secure, even if the location was not entirely to your preference. We appreciate your feedback and hope to welcome you again in the future.

10/10 超赞

Ellie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was so clean and the herb smell in the room was so good! It feels like a spa! Definitely want to stay again.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月25日 的回复
Ellie, it's delightful to hear that the cleanliness and rejuvenating ambiance at Four Points By Sheraton Seattle Airport South positively influenced your stay. We certainly aim to create a tranquil environment akin to a spa for our guests. We eagerly await your next visit!

6/10 一般

Jonathan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月4日 的回复
Thank you for sharing, Jonathan.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 超赞

Phaedra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms inside were as expected. The Indian restaurant attached to the hotel was phenomenal, and I drive to Canada for Indian regularly. The rooms either face the street (front of building) or tenement apartments (rear), and there is no secure parking in the area. We didn't have our drapes open because our window looked into someone's living room. It would have been nice to have a "sheer" drape option, so we could let in light without feeling folks could look at us (especially at night, with lights on).
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月21日 的回复
Phaedra, it's fantastic to hear that your stay at Four Points By Sheraton Seattle Airport South met your expectations, especially your dining experience at our attached Indian restaurant. We take note of your feedback regarding the window views and the drapery options. Your comfort and privacy are paramount to us, and we'll certainly consider your insights for future improvements. We hope to soon welcome you back on your next trip, perhaps even sparing you a drive to Canada for Indian food!

10/10 超赞

Deborah,Hinckley

满意:清洁度、员工和服务、住宿条件和设施
Front desk staff was wonderful!
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月20日 的回复
Deborah, it's lovely to read that you had a positive experience at Four Points By Sheraton Seattle Airport South. We take great pride in the courtesy and care our front desk team members exhibit towards our guests. Your kind acknowledgment brings us immense joy. You're always welcome to return for another enjoyable stay.

10/10 超赞

Wiliiam

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
4 Points
Very nice rooms. Traffic noise is a problem if your is on that side
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月19日 的回复
William, we're pleased to hear that you enjoyed our rooms at Four Points By Sheraton Seattle Airport South. While we are located in a bustling area, we strive to offer a peaceful atmosphere inside our premises. Our team members would be more than happy to provide a room on the quieter side for your next stay. Thank you for your review, and we hope to welcome you back in the future.

10/10 超赞

AGUSTIN

满意:清洁度、员工和服务、住宿条件和设施
what is a safe and clean property in a good location
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月19日 的回复
Agustin, thank you for the positive feedback about Four Points By Sheraton Seattle Airport South. We're pleased that you recognized our commitment to cleanliness and safety. We also appreciate your comments about our advantageous location. Your compliments are encouraging and we hope you'll choose to stay with us again on your next visit to the area.

4/10 很差

Mike

与配偶出行
满意:员工和服务
不满意:服务设施,清洁度
Found a stain and someone elses hair under the sheets. Very noisy. Bed is uncomfortable. Pillows are good. Smoke alarm has a bright green blinking light directly above the bed. We barely slept. And left early because we knew we could not rest properly. Little to no amenities. Could hear even low conversation in hallway and rooms. We chose this hotel to sleep and rest while out in the area. We didnt not achive this at all. And finding the bed had not been changed properly is absolutely disgusting. You should be ashamed. Unsatisfied. Heavy perfume of some kind in lobby.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月19日 的回复
Mike, we're genuinely sorry to hear your stay did not meet your expectations. We understand that concerns about cleanliness and noise can impact your overall comfort and rest. Be assured we take all feedback seriously and will address these matters promptly. Additionally, we're glad to hear our pillows were to your liking, though we understand the discomfort due to the smoke alarm's light. We will evaluate ways of improving our amenities to ensure a more satisfying stay for our guests, and we hope you would consider giving us another chance in the future. Finally, regarding the scent in the lobby, we appreciate your thoughts as we strive to maintain a comfortable environment for all.

8/10 还可以

Curt A

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property in a transitioning area. Not sure if area going up or down, but..... Nice room, comfy bed, nice bathroom and good shower. Odd that all lights are tied to a switch, so if you want a bedside light, you have to manually turn off all the other lights. Hmmmm
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月19日 的回复
Curt A, thank you for sharing your experiences at Four Points By Sheraton Seattle Airport South. We're pleased to hear that you found comfort in our rooms, from the nice bathrooms to our cozy beds. We appreciate your observations regarding the localized lighting controls, as feedback like yours is essential in improving our guest experience. We hope to have the pleasure of welcoming you back soon.

6/10 一般

Dwayne

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月14日 的回复
Thank you for taking the time to share your feedback, Dwayne.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 超赞

Hunter Nicole

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The bartenders at the Grille were the best! We enjoyed you lindsey!
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月7日 的回复
Hunter, thank you for the high-enthusiasm feedback! We're delighted that you appreciated the exceptional service from our team at the Grille, especially Lindsey. At Four Points By Sheraton Seattle Airport South, we always aim for wonderful experiences for our guests. We looking forward to the chance of serving you again in the future.

8/10 还可以

Deanne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff quiet clean rooms 10 minutes from airport
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月6日 的回复
Deanne, thank you for sharing about your stay at Four Points By Sheraton Seattle Airport South. We're delighted to know that you found our rooms to be clean and quiet. It's equally uplifting to hear that you thought our team members were friendly. We appreciate your feedback and look forward to your next visit.

8/10 还可以

Oxana

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月5日 的回复
Oxana, thank you for taking the time to rate Four Points By Sheraton Seattle Airport South. We hope that you had a pleasant stay with us. Looking forward to welcoming you back in the future for another enjoyable experience.

10/10 超赞

Thalia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月29日 的回复
Thanks for the perfect rating, Thalia!We're pleased to hear that you have fully enjoyed your stay at Four Points By Sheraton Seattle Airport South, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 超赞

Barbara

满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
convenience and regular shuttle was prime location felt a bit unsafe
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月22日 的回复
Barbara, it's great to hear you appreciated the convenience and shuttle service at Four Points By Sheraton Seattle Airport South. Our location does indeed provide easy accessibility to the airport. Regarding your concern about safety, we want to assure you that our guests' safety is our highest priority and we always strive to maintain a secure environment. Your feedback is appreciated and will be taken into consideration. We're looking forward to welcoming you back on your future travels.

10/10 超赞

Kuldip

与家人出行
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月17日 的回复
Kuldip, it's wonderful to see you enjoyed your experience at Four Points By Sheraton Seattle Airport South. We do hope to see you again in the future. Thank you for choosing our hotel.

10/10 超赞

Jason

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Customer Service 于 2024年01月8日 的回复
Thank you for the great rating, Jason!We're thrilled to see how much you enjoyed staying at Four Points By Sheraton Seattle Airport South. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 超赞

zakaria

2023 年 12 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Zakaria, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Four Points By Sheraton Seattle Airport South!

10/10 超赞

Charlene

满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room was wonderful
2023 年 12 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Charlene, it's fantastic to hear that you had a wonderful experience with your room at Four Points by Sheraton Seattle Airport South. We strive to ensure all our guests have a comfortable and enjoyable stay. We hope to welcome you back soon!

10/10 超赞

Mellissa,Seattle

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
The hotel was fine, however, the area around the hotel is a little less than ideal.
2023 年 12 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Mellissa, it's wonderful to know you found your stay at Four Points By Sheraton Seattle Airport South satisfactory. We appreciate your observation about the surrounding area, and while we cannot control external factors, our team members are always on hand to assist guests on how best to navigate and enjoy their surroundings. Thank you for choosing our hotel, and we hope to welcome you back soon!

10/10 超赞

Krista

2023 年 12 月入住 1 晚
Customer Service 于 2023年12月31日 的回复
Krista, it's wonderful to hear that your recent visit at Four Points By Sheraton Seattle Airport South met your expectations. We value and appreciate your high rating and we hope to have the pleasure of welcoming you back in the future.

10/10 超赞

Vicki

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月27日 的回复
Thanks for the fantastic rating, Vicki!It's outstanding we could exceed your expectations during your stay at Four Points By Sheraton Seattle Airport South. We're all looking forward to your next stay with us.

8/10 还可以

Mark

满意:员工和服务,清洁度
Property isold and it shows. The restaurant was old and dingy and requiredmasks to use the buffets and it was totally uncovered.
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月24日 的回复
Mark, we appreciate you sharing your experience at Four Points By Sheraton Seattle Airport South. Your feedback about the age of the property and dining area has been noted, as we aim to keep our facilities modern and updated. Likewise, we appreciate your mention of the buffet mask requirements. These are in place to ensure health and safety. We look forward to potential future improvements based on honest feedback such as yours.

6/10 一般

Salma

2023 年 10 月入住 2 晚
Customer Service 于 2023年12月21日 的回复
Thank you for sharing your feedback, Salma.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 还可以

Robert

2023 年 12 月入住 1 晚
Customer Service 于 2023年12月20日 的回复
Thank you for taking the time to leave us such an amazing rating, Robert!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Four Points By Sheraton Seattle Airport South.

10/10 超赞

Charles,Memphis

2023 年 12 月入住 4 晚
Customer Service 于 2023年12月20日 的回复
Charles, thank you for choosing Four Points By Sheraton Seattle Airport South for your stay and leaving a top-rated review. It's fantastic to know that you had a wonderful experience. We would be delighted to welcome you back in the future. Safe travels until then!

2/10 糟糕

Debi

与家人出行
不满意:住宿条件和设施,员工和服务
Moldy smell
The room smelled like mold. Looking at the window there was water inside the window on the floor due to the caulking being cracked or non existent in some places.
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月15日 的回复
Debi, we're very sorry to hear about your experience. We apologize that there were concerns about cleanliness and maintenance in your room. Rest assured that your feedback has been taken seriously, and our management team will immediately look into this matter. We're committed to providing guests with a comfortable and enjoyable stay, and we hope you'll give us another opportunity to meet and exceed your expectations.