"Our stay here was average, staff was constantly preoccupied with other matters when you needed assistance, wanted to charge $40 for early check-in called 2 separate times and was only told about the fee once. Butlers were unpleasant. One single elevator worked the entirety of our stay, 15+ minute wait times for elevator on the 16th floor. When you finally did get an elevator you were either packed in like sardines or had to completely wait for it again once it unloaded. "