「The bell boy was very helpful but the other staff; especially those in the lobby and entrance gate was not at all. The entrance gate staff did not help us get a taxi even if we had luggage. The lobby staff members (usually 3) frequently talked among themselves as if their guests were transparent. 」
「The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond.
Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby...
「2 of us booked 2 rooms, and request double bed. But finally gave us one double bed room and one twins room, I have a question here, if we wanted twins room for us, why we needs to pay for one more room? they said they did not see any request . That's another question here, I understand sometimes Hotel can't reach all you request, but how if they totally not care??? no any notice? I booked though hotels.com more than 100 times, I believe their system works. 」