I stayed at the Haven on my first solo trip to Bali so had a lot of affection for the hotel as my previous stay was wonderful. Unfortunately however the Haven is simply a shell of the hotel that it once was.
The stay began poorly when I was allocated a twin single room on the roadside of the hotel even though I had paid extra for a pool view room (in order to avoid the road noise), whilst I agreed to stay in that room for one night only, no compensation was offered at all to account for me having paid an additional fee for the pool view.
I was then transferred to room number 2 of my stay, and this room appeared to be ok until I went to take a shower only to find out that the shower didn’t work correctly with engineering needing to be called to fix the issue. What ever the engineering department did to fix the shower ended up resulting in a grinding noise coming from the pipes every 5-10 minutes throughout the following night and into the day. I reported this to the night clerk, who advised that he would have engineering back to fix the issue the next day which didn’t happen. When I went to check in with the front desk about when engineering would be back to fix the issue, I was simply told not to worry about it as it was only the pipes. It wasn’t until after I stated that I couldn’t sleep with it occurring every 5-10 minutes that the front desk clerk very reluctantly agreed to change me to a new room.
I was then transferred into room number 3 of my stay, only to find out t