ENA green stay program made our stay not so fun.
I do not want to discourage anyone from staying here. The location is great. The bed is comfortable.
I do think it's a waste to change towels and sheets everyday.
However, the hotel needs to clean the rooms after every 3 nights as promised. Do not make your guests beg to have their rooms clean
1. Checked in on Thurs for a 6 nights. Signed up for the ENA green stay program. They said that our rooms would be cleaned after 3 nights
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2. Came back to our rooms around 5pm on Sat and got a knock asking to clean our rooms. Since we only spent 2 nights so far, we were not expecting a cleaning and besides, we were back in our rooms and did not want to leave again. We asked the lady for a few towels and to take our garbage and asked her to clean on Sun(after 3 nights stay). She agreed
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3. Reminded the front desk on Sun morning to clean our 2 rooms. We had spent 3 nights at the hotel so far. She said that since they stopped by our rooms the day before and short staff on Sundays, she didn't think our rooms could be cleaned. We asked that they change towels and empty garbage at minimum
4. Asked front desk on Mon for our 2 rooms to be cleaned. Told that they were busy and may not be able to clean our room until Tues. Our rooms were in pretty bad shape at this point. When we returned that night, our rooms were cleaned. We were relieved.
5. They cleaned our rooms again on Tuesday, 2 days in a row. We were so confused.
