Santiago Sernatur Hotels

"Very helpful staff. They allow us to early check in after a redeye flight. It was so needful on that moment. Breakfast options also very good. Ellaborate buffet with plenty options even a sandwitch maker which I never got in any hotel before. Providencia is very peaceful place and with good neighbourhood and very near to the tallest building. My kids love when a robo came to deliver our towel in room."

"Front reception staff are rude and arrogant on booking in, don't expect a warm welcome from reception. The room we booked (1208) was comfortable with a lot of power outlets for charging in the bed head. The view from the room is great. The room is dimly lit with a funny design of the toilet and sink on one side of the room and the shower on the other side of the room. There is a large window in the shower without a blind or cover, so there is no privacy. The roof top bar is awesome with great staff, fantastic and good value menu and great views, worth your time to visit and enjoy. Was a real joy especially after the dealing with the awful staff at the front desk. The breakfast was great with a good selection and lovely staff. There is free coffee in the lobby which was great. The location is good, with easy access to cafes and restaurants as well as some tourist attractions. Unfortunately the hotel is not great in returning messages quickly when you send them on Expedia messenger. We also had to ask for our 20% off food and beverage offer as part of the Expedia booking as the reception staff did not offer this at the time of arrival at the hotel, and they said it was for food only when we asked for the voucher."

"El hotel está en una excelente ubicación a metros del mall Cenco costanera . La habitación muy buen tamaño . El desayuno muy bueno y completo.todo buenísimo , lo único que no estuvimos muy conformes es que la piscina no está a buena temperatura, bastante fría , imposible meterse en esta época ( otoño) ."

"Clean room, friendly staff. Good breakfast. "

"The hotel is located in a nice area. But it could do with some modernization. The room looked dated but met all my needs. Breakfast was good but a negative would be that they open the breakfast a little late on weekends. I had an early taxi which meant I couldn't have it due to that. Although a takeout was arranged for me. The young man at the front desk in the evenings was very helpful (he had glasses and a red tie)"

"Excellent place to relax for a stay in Santiago and the location in Providence was very convenient. The breakfast was too notch as well. I would come back here again!"

"The best triple room I’ve been in my life. Spacious, clean, and the beds/pillows were amazing. Great nights of sleep and friendly/helpful staff. Totally recommend it."

"Tudo muito bom. O hotel, o conforto, otima localização, cafe da manha. Tem um bar do hotel muito bom também. Staff educados "

"Very nice breakfast buffe! Quiet place to sleep!"