Search Cottages in Severna Park

"Fire detector went off for 10 minutes for no reason, the phone in the room was not working so I could not call the front desk, The air conditioning was not working and the room was very hot."

"Friendly staff and room was clean "

"Nice couch dirty"

"Thank "

"Clean room and very helpful and informative staff. The shower took a little while to get warm but fine thereafter. There is an Art museum about a block away and several restaurants too. Parking is across the street in garage but there's a designated drop off area in front of hotel to unload. Did not try their restaurant/bar but it looked nice."

"Saturday morning engineer, Friday evening restaurant server, morning housekeeping staffer and Front desk staff after 6 was horroble...the worst. I've never experienced such a service so alienating in my life. Front desk doesnt pick up the phones or ask you to hold and never come back. Restaurant server walked passed me so many times to give attention to this White family that I had to demand 2 menus, water, service, etc. I asked where could I sit and this Black older man (tall) ignored me so badly that other customers were attentive and startled. The room was tended to but there were no replacement of bath linen just old dirty used bath linen were left to reuse. I had to get dressed in the hallway because engineering took too long to come to fix the AC. Then he gets smart with me while I'm preparing to get dressed drenched in sweat and Im headed to bury my uncle. I will spread the news of the poor customer service of this hotel."

"Location was perfect and rooms were clean. Only problem I had was I booked two seperate rooms, we arrived about 5pm and had to wait for ONE room as two weren’t available right away. The second room wasn’t ready til about 8pm.. if check in is at 4 then rooms should be ready.. "

"👍"

"The hotel was wonderful. It was very clean and the staff were extremely helpful. The airport shuttle was very convenient. I will definitely stay there again. "