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关于西摩亚美洲贝斯特维佑酒店的点评

2 out of 5
西摩亚美洲贝斯特维佑酒店
1000 East Clinton Avenue, Seymour, MO

点评

7.4

还可以

10 分 - 超赞。51 条好评，共有 194 条点评" "
8 分 - 还可以。74 条好评，共有 194 条点评" "
6 分 - 一般。38 条好评，共有 194 条点评" "
4 分 - 很差。14 条好评，共有 194 条点评" "
2 分 - 糟糕。17 条好评，共有 194 条点评" "

8.0/10

清洁度

7.2/10

员工和服务

6.6/10

服务设施

7.6/10

住宿条件和设施

7.2/10

环保

点评

8/10 还可以

Twila

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I wish there had been an elevator. The staff were very kind and helpful. The breakfast was delicious and would be better if fresh fruit had been offered. The coffee and half and half was delicious! The room was clean and the beds/pillows were quite comfortable. I would definitely stay there again in the future!
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月14日 的回复
Thank you for choosing us Twila! We appreciate you taking the time to share your feedback. We are so happy that you enjoyed your stay and look forward to serving you in the future!

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
Very clean and well maintained. Ample breakfast too!
2024 年 4 月入住 1 晚
Mike 于 2024年04月17日 的回复
We were glad to hear that you enjoyed your stay with us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

10/10 超赞

Connie

2024 年 2 月入住 1 晚
Mike 于 2024年04月8日 的回复
We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

8/10 还可以

Mark

2023 年 9 月入住 1 晚
Manager 于 2023年09月20日 的回复
Thank you for your positive feedback!

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our Sweet Home Away from Home in Seymour
We have been staying at this location for over a decade. Always pleased with accommodations & price.
2023 年 9 月入住 1 晚
Manager 于 2023年09月19日 的回复
Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay with us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

4/10 很差

Michel L

与配偶出行
不满意：服务设施，员工和服务
My husband and I reserved a room at this hotel. It is a shame that there is almost no competition in this area for a hotel. When we went to register the gentleman who handled our check in was rude. Never looked us in the eye. My husband handed our credit card to him and he swiped it (I guess he used a swipe)and slapped it down on the counter and said it was declined.We used a debit card to pay for the room. Which is something we hate to do. Later we went to the local BBQ place and used the same credit card to pay for our meal. It was good. The next morning I checked my bank account to make sure that the correct amount had been taken from our account for the room. The reason was because the clerk was so rude we just didn't trust him. Honestly if we hadn't traveled all day and weren't so tired and if there was somewhere else close by to stay we would have just left. We will never stay there again, or recommend this facility.
2023 年 9 月入住 1 晚
manger 于 2023年09月16日 的回复
Dear Michel, It's always our goal to offer kind and attentive service to all our guests, so we're surprised that you did not feel this is what you received. Thank you for taking the time to share your feedback.

6/10 一般

Joel

2023 年 8 月入住 1 晚
Manager 于 2023年10月16日 的回复
Thank you for your feedback!

8/10 还可以

Teardra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Room was clean and property had a great breakfast in the morning.
2023 年 7 月入住 1 晚
Manager 于 2023年07月15日 的回复
Thank you for your positive feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 7 月入住 3 晚
Manager 于 2023年07月15日 的回复
Thank you for your positive feedback!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Manager 于 2023年07月15日 的回复
Thank you for your positive feedback!

6/10 一般

James

满意：清洁度
不满意：员工和服务
2023 年 5 月入住 1 晚
Manager 于 2023年06月3日 的回复
Thank you for your feedback regarding your recent visit to our hotel.

10/10 超赞

John

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Property was clean and well maintained. Friendly staff. I will stay here again. If you don’t like trains this hotel is close to the tracks.
2023 年 5 月入住 2 晚
Manager 于 2023年05月31日 的回复
Dear John, We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

8/10 还可以

Margaret

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Met my needs. Close to where I was visiting
2023 年 5 月入住 1 晚
manager 于 2023年05月12日 的回复
dear guest,Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay without us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

2/10 糟糕

James

与家人及幼儿出行
不满意：员工和服务，清洁度
We stayed here for a wedding in the area. Checked in, got dressed, and left for the wedding….so far so good. Returned about 11pm, showered, and got in bed. My 5 year old pointed out a bug crawling under the sheets. Comparison with online pictures of bed bugs was an absolute match, no mistake. We took pictures and a video, and put the bug in a plastic bag and took it to the front desk. After waking up “Mike,” I have never been treated so rudely by any hotel staff ever. He acted upset at me and never offered a “I’m sorry this happened to your family and how can we handle it.” I had to demand a refund so we could leave and packed my 2 young kids back up at midnight. I told him all I expected was a refund and some sort of empathy. He only offered crudeness, and told me, “I am not sorry that this happened.” I have perfect pictures that I will try to attach to this review, and a video time stamped in the room that night.
manager 于 2023年05月1日 的回复
Dear James,We are very sorry to hear about your recent experience at Americas Best Value Inn Seymour Hotel regarding the service you received and the comfort of your accommodations. It's always our goal to offer kind & attentive service to all our guests, we take all our comments seriously and want to do everything possible to continue pleasing our guests. We appreciate you sharing your observations with us, and we have reached out to the management of the hotel concerning the underlying issues so that they can research each of these matters in more detail. Rest assured that we have given a full refund and these issues will be looked into. The bed bug issue is not a subject to be taken lightly and is one that is acted on immediately. Although we have our staff inspect rooms regularly for any evidence of bed bugs, in the case of this guest our pest control provider was on site of the alleged report. The pest control did a thorough inspection and found no evidence of any stage of a bed bug.

8/10 还可以

Celia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Helpful folks, simple breakfast.
2023 年 4 月入住 5 晚
Manager 于 2023年04月11日 的回复
Dear Celia,Thank you for your feedback regarding your recent visit to our hotel.

2/10 糟糕

Dora

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
The person checking us in was disrespectful and made us feel as though he were disrupting his day and a bother to him. Additionally, the $50 deposit for incidentals is still on our account. At one point we needed an additional key card. When I asked for one he made me feel like I was a criminal or something. Very upsetting stay.
2023 年 4 月入住 2 晚
Manager 于 2023年04月11日 的回复
It's always our goal to offer kind and attentive service to all our guests, so we're surprised that you did not feel this is what you received. Thank you for taking the time to share your feedback and we hope to serve you again.

6/10 一般

Kimberly，Kansas City

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
The hotel is next to a train track. They stopped at 10pm. When we checked in we had to try three different numbers to find somebody to check us in. Nobody was around. If you need a hotel for a clean and safe place to spend the night while traveling thru, it will work.
2023 年 4 月入住 1 晚
Manager 于 2023年04月11日 的回复
Dear Kimberly, It's always our goal to offer kind and attentive service to all our guests, so we're surprised that you did not feel this is what you received. We were very glad to hear that you felt safe during your stay with us. Thank you for taking the time to share your feedback and we hope to serve you again!

2/10 糟糕

Jeremy

与家人出行
满意：住宿条件和设施
不满意：员工和服务
Stay elsewhere
They put a 50$ damage hold on my card and said it would be refunded at check out. It was not and I was charged 50$
2023 年 3 月入住 2 晚

10/10 超赞

Raymond

不满意：服务设施
Clean and reasonable
2023 年 3 月入住 1 晚
manager 于 2023年03月23日 的回复
Dear Guest, Thank you for your feedback regarding your recent visit to our hotel

8/10 还可以

Frederick

满意：清洁度、员工和服务、客房舒适度
2023 年 3 月入住 1 晚
manager 于 2023年03月23日 的回复
Dear Guest, Thank you for your feedback regarding your recent visit to our hotel

8/10 还可以

James

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 3 月入住 1 晚
manager 于 2023年03月23日 的回复
Dear Guest, Thank you for your feedback regarding your recent visit to our hotel

6/10 一般

Laura

不满意：住宿条件和设施
All gates were locked when I arrived. No buzzer. The phone listed was "disconnected". Eventually I started honking (good thing I had my car) until somebody came out. The place is clean enough but quite outdated. The area is not the best either.
2023 年 2 月入住 1 晚
Manager 于 2023年02月8日 的回复
It's always our goal to offer kind and attentive service to all our guests, so we're surprised and disappointed that you did not feel this is what you received. Thank you for taking the time to share your feedback.

8/10 还可以

Martha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good, no frills location.
Very clean. Breakfast was adequate. The room was warm and comfortable and had two chairs. There was no microwave in the room and had to use the one in the lobby. Good choices on the TV. Fast food is all that is available nearby.
2023 年 1 月入住 1 晚
Manager 于 2023年02月4日 的回复
Dear Martha,Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay without us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

8/10 还可以

Kenneth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 1 月入住 1 晚
manager 于 2023年03月23日 的回复
Dear Guest, Thank you for your feedback regarding your recent visit to our hotel

2/10 糟糕

Robbin

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
The place smelled like a outhouse the desk clerk was horrible severe bad attitude I didn't stay I lost my payment and went to another hotel Expedia should not offer dumps like that
2022 年 12 月入住 1 晚
Manager 于 2022年12月19日 的回复
Dear Guest, Thank you for your feedback regarding your recent visit to our hotel

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and the bathroom was spotless. The room had lots of electrical outlets to plug in your devices! The breakfast was fresh and delicious. Yes there is a train track in the rear of the hotel but it wasn’t very loud and it stopped running at 9:00 pm. We weren’t bothered by it at all.
2022 年 11 月入住 1 晚
Manager 于 2022年11月24日 的回复
Dear Thomas, Thank you for your positive feedback regarding your recent visit to our hotel. We were very glad to hear that you were pleased with your stay with us. We hope to serve you again in the future!

10/10 超赞

Timothy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Friendly, helpful staff on check-in. Clean room and bathroom. Motel is located near a train track which had a couple of trains pass by during the night but otherwise quiet. Safe area with a nearby restaurant a short drive away with good food.
Manager 于 2022年11月5日 的回复
Dear Timothy, Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay without us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

10/10 超赞

Connie

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Great clean positive
Excellent. Should be at least 4 star
2022 年 8 月入住 2 晚
Manager 于 2022年09月4日 的回复
Dear Connie,Thank you for your positive feedback regarding your recent visit to our hotel. We were very glad to hear that you were pleased with your stay with us. We hope to serve you again in the future!

8/10 还可以

JERRY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚
Manager 于 2022年09月4日 的回复
Dear Jerry,Thank you for your positive feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

10/10 超赞

Robin

It was all good.
2022 年 7 月入住 1 晚
manager 于 2022年08月29日 的回复
Dear Robin, Thank you so much for your feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

6/10 一般

Jewleonna

与家人出行
满意：住宿条件和设施，清洁度
Was quiet and safe. Convenient. Staff wasn't very friendly! Acted like it would hurt them to crack a smile!
2022 年 7 月入住 2 晚
Manager 于 2022年07月24日 的回复
Dear Jewleonna, It's always our goal to offer kind and attentive service to all our guests, so we're surprised that you did not feel this is what you received. We were very glad to hear that you felt safe during your stay with us. Thank you for taking the time to share your feedback and we hope to serve you again!

10/10 超赞

Roger

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 4 晚
Manager 于 2022年07月21日 的回复
Dear Roger, Thank you so much for your feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

2/10 糟糕

Aaron

与家人及幼儿出行
不满意：住宿条件和设施，员工和服务
Horrible experience.
2022 年 7 月入住 1 晚
Manager 于 2022年07月17日 的回复
Dear Valued Guest, Thank you for your feedback regarding your recent visit at our hotel

8/10 还可以

Eugene

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Last day
Hotel staff member helpful and courteous If train noise bothers you this location could be a problem, very loud outside due to track location noticeable inside bu our room was halfway down hall in first floor
2022 年 7 月入住 1 晚
Manager 于 2022年07月13日 的回复
Dear Eugene, Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay without us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

8/10 还可以

Marvin

满意：清洁度、服务设施、住宿条件和设施
It was quiet and provided all we needed or wanted. We would stay there again if we have a need.
2022 年 6 月入住 2 晚
Manager 于 2022年07月3日 的回复
Dear Marvin, Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay without us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

6/10 一般

Jill

带宠物出行
不满意：员工和服务、服务设施、住宿条件和设施
The bed was comfortable, but I don’t think I would stay there again.
2022 年 6 月入住 1 晚
Manager 于 2022年06月22日 的回复
Dear Valued Guest, Thank you so much for your feedback regarding your recent visit at our hotel. We hope to serve you again in the future!

8/10 还可以

Jeffrey

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
It clean, quiet just what we needed after spending 3 days camping in 90 temps. The bed was very comfortable. Would stay here again.
2022 年 6 月入住 1 晚
Manager 于 2022年06月19日 的回复
Dear Jeffrey, Thank you for the positive feedback. We were very glad to hear that you were pleased with the service and the clean room. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

6/10 一般

joe，Omaha

2022 年 3 月入住 1 晚
manager 于 2023年03月23日 的回复
Dear Valued Guest, Thank you so much for your feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

6/10 一般

MARY

与家人出行
不满意：服务设施
Clean, but breakfast was pretty limited.
2022 年 5 月入住 1 晚
Manager 于 2022年05月9日 的回复
Dear Mary, Thank you for your positive feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

10/10 超赞

Crystal

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant..
The room was very clean. As soon as i stepped in the door it smelled good & was pleasing to the eye.
2022 年 4 月入住 1 晚
Manager 于 2022年04月14日 的回复
Dear Crystal, Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay without us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

10/10 超赞

Valerie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Extremely clean. Accepts pets, but they ask that they do not be left alone in room, and they charge extra per day.
2022 年 3 月入住 2 晚
Manager 于 2022年03月21日 的回复
Thank you for your positive feedback regarding your recent visit to our hotel. We were very glad to hear that you enjoyed your stay with us. We hope to serve you again in the future!

6/10 一般

Stasha

与家人出行
不满意：员工和服务
It would be nice if the front desk notified you that there is no elevator before you are put on the second floor. My mom is not handicapped but it is hard for her to walk stairs.
2021 年 11 月入住 4 晚
Manager 于 2021年11月15日 的回复
Dear Stasha, Thank you for your feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

4/10 很差

Robert

与家人出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
My wife went down to the main desk to ask for extra towels since there were 3 of us in the room. The attendant acted like it was a bother. The 3rd guest, an elderly person in bad health, went down for breakfast and accidently spilled his milk. The attendant actually got ignorant with him. Never again will I get a room at that place, they need to get a different occupation, they suck at the hospitality business.
2021 年 11 月入住 2 晚
Manager 于 2021年11月16日 的回复
Dear Robert, It's always our goal to offer kind and attentive service to all our guests, so we're surprised that you did not feel this is what you received. Thank you for taking the time to share your feedback and we hope to serve you again.

8/10 还可以

Theresa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Need upgrade
Air conditioner in room was loud, and was set on 69, but seemed warmer. Blow dryer didn't work, was replaced after I reported it. Asked for bottom room due to husband having trouble with stairs and couldn't get one. They have no elevator.
2021 年 9 月入住 3 晚
Manager 于 2021年09月15日 的回复
Dear Theresa, Thank you for your feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

10/10 超赞

Jeremy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Just what I needed
We were riding at the off-road park. It’s pretty close. Amenities are close. I’ll stay again
2021 年 8 月入住 3 晚
Manager 于 2021年08月31日 的回复
Dear Jeremy, Thank you for your positive feedback regarding your recent visit to our hotel. We were very glad to hear that you enjoyed your stay with us. We hope to serve you again in the future!

8/10 还可以

Laura

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2021 年 8 月入住 1 晚
Manager 于 2021年08月31日 的回复
Dear Laura, Thank you for your positive feedback regarding your recent visit to our hotel. We hope to serve you again in the future!

2/10 糟糕

CHRISTINA

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bark out.
I had called before hand to let them know that I will be bringing a pet & was informed it was okay. We checked in and settled our pet in the room so that we could go to the place we came to visit. I informed the manager that we would be leaving our pet there. I was told that we had to take our pet with us. I said that we normally leave our pet there. It was hot and you can't leave an animal inthe car. They told us that if our dog was to bark we would have to come back to get him & we would have to leave. So I hot upset demanded a refund and checked out. If the hotel is really pet friendly then they would know that dogs do bark. Will never go back.
2021 年 8 月入住 1 晚
Manager 于 2021年08月10日 的回复
Thank you for your feedback. We're sorry if our policies were not to your preference. Thank you for taking the time to share your feedback.

8/10 还可以

Mary

满意：住宿条件和设施，清洁度
2021 年 7 月入住 4 晚
manager 于 2023年03月23日 的回复
Dear Valued Guest, Thank you for your feedback regarding your recent visit at our hotel

8/10 还可以

真实旅客

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
It was clean. Staff was not friendly.
2021 年 7 月入住 1 晚
Manager 于 2021年07月4日 的回复
Dear Valued Guest, Thank you for the positive feedback. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!

10/10 超赞

Rachel

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and quiet.
Friendly check-in. Nice clean room. Will be staying again.
2021 年 6 月入住 2 晚
Manager 于 2021年06月8日 的回复
Dear Rachel, Thank you for the positive feedback. We were very glad to hear that you enjoyed your stay with us. We truly appreciate you for taking the time to share your experience. We hope to serve you again in the future!