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"This property has an outstanding service and an incredible breakfast for the rate we paid for a night. It should be the go to place for Otaru visitor"

"The front desk agent, Ms Umeda helped me a lot when I had a trouble. She helped me and save my Japan trip! Thank you so much!! This is our second time to stay at Authent Hotel, convenient location and loved the Polo Star top lounge. Nice view and so relaxing after long walking sightseeing. "

"One of the best and new hotel in Otaru "

"One block from canal cruise one block from the main shopping district."

"Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent."

"Not really knowing what to expect, I at first was nervous due to the front entrance. It doesn't appear up to date and I had one of the tiles loosen almost out of place. That was my only concern throughout my stay. The hotel staff greeted me warmly and offered me slippers to change into (my feet were too big for any of them). It was an easy check in. I carried my stuff to my room and honestly thought they had made a mistake. The room was so nice, clean, spacious, updated and furnished well that I thought I was in the wrong room. I could've stayed in the room the whole day because of how nice it is compared to many other rooms in Japan. Breakfast was welcomed and different from usual hotel breakfasts offered. I'm writing this as a two month traveler of the country. They deserve every good rating they receive."

"It was perfect for what we needed. "

"This was a really nice place to stay. I enjoyed the breakfast buffet. Free laundry room was convenient!"

"Our room was spacious, although the bathroom was a little small. The hotel is located within easy walking distance to the canal and restaurants. We enjoyed our brief stay."