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关于卡兹奇尔四季旅馆的点评

2.5 out of 5
卡兹奇尔四季旅馆
178 Route 42, Shandaken, NY

点评

8.2

很好

10 分 - 超赞。72 条好评，共有 171 条点评" "
8 分 - 还可以。57 条好评，共有 171 条点评" "
6 分 - 一般。24 条好评，共有 171 条点评" "
4 分 - 很差。7 条好评，共有 171 条点评" "
2 分 - 糟糕。11 条好评，共有 171 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Caroline，Woodside

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable and warm room
2024 年 5 月入住 2 晚

8/10 还可以

steve

满意：住宿条件和设施，清洁度
No one here to check in
2024 年 5 月入住 1 晚
David 于 2024年05月15日 的回复
Thanks for staying with us. Tuesdays are our quiet nights and the Pub is closed but we do have staff on site.

10/10 超赞

Catherine

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Loved everything about our stay here. The staff is super friendly and accommodating. The chalet we stayed in was beautiful, clean, and comfortable. Our only complaint is that we couldn't stay longer!
2024 年 4 月入住 1 晚
David 于 2024年04月27日 的回复
Thanks for staying with us!!!!

10/10 超赞

Corey

满意：清洁度、员工和服务、住宿条件和设施
Perfect but a few of my wall outlets were annoying.
2024 年 2 月入住 1 晚
David 于 2024年02月26日 的回复
Can't wait to welcome you back!

10/10 超赞

Yi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
David 于 2024年02月26日 的回复
Thanks a lot!

8/10 还可以

Ryoya

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
David 于 2024年02月26日 的回复
Appreciate your business!

10/10 超赞

Jordana

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My 3 kids and I had a huge room! It was newly renovated and the staff was amazing! Can’t wait to stay again!
2024 年 2 月入住 1 晚
David 于 2024年02月26日 的回复
Thanks for staying with us! We look forward to seeing you again!

10/10 超赞

Michele

2024 年 1 月入住 1 晚
David 于 2024年02月26日 的回复
Much appreciated!

6/10 一般

Sofia

满意：员工和服务
不满意：清洁度
Has potential..
This Inn is located very close to the mountain Which makes it great if you're going for a quick ski trip however the rooms are a little bit stale and the ceiling in our room was in bad conditon. we also had a problem with lots of ladybugs in the room flying out at us at night. Which was odd for the low temperature outside.
2024 年 1 月入住 2 晚
David 于 2024年01月15日 的回复
Thank you for staying with us. We are constantly making improvements each season. We hope to see you back!

10/10 超赞

Ian

满意：清洁度、住宿条件和设施、客房舒适度
Great stay at a cozy inn!
We had a great stay! Location was great and the inn is very picturesque. Waffles/toast/cereal for breakfast. Everyone was very helpful and pleasant. Will definitely return!
2023 年 10 月入住 1 晚

8/10 还可以

Robert

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
David 于 2023年10月25日 的回复
Thanks!

6/10 一般

Julie

满意：清洁度
不满意：住宿条件和设施
David 于 2023年10月10日 的回复
Thanks for staying with us!

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were modern and spacious. WiFi was helpful because cell coverage very limited. Breakfast is basic but very gfi and more than I was expecting. Staff was very friendly and helpful. I would stay here again.
2023 年 9 月入住 2 晚
David 于 2023年09月15日 的回复
Thank you for staying with us. Appreciate the feedback.!!

10/10 超赞

Phyllis

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was wonderful. Great value. Nice continental breakfast.
2023 年 9 月入住 1 晚
David 于 2023年09月15日 的回复
Thrilled you enjoyed yourself! Thank you!!

10/10 超赞

Christin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful and enchanting place. Very relaxing and quiet. A perfect quick get away.
2023 年 9 月入住 1 晚
David 于 2023年09月6日 的回复
Thanks for staying with us! Much appreciated!

10/10 超赞

Susan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and very peaceful lodge. Staff was so friendly and helpful. Food was delicious.
2023 年 8 月入住 3 晚
David 于 2023年09月6日 的回复
We're looking forward to seeing you back!

10/10 超赞

Dennis

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
David 于 2023年08月22日 的回复
Thanks!!!

8/10 还可以

Kerry

与配偶出行
Undergoing renervation
2023 年 7 月入住 5 晚
David 于 2023年07月31日 的回复
Thanks for staying with us! We appreciate the business and look forward to seeing you back!

10/10 超赞

Andreiev

2023 年 5 月入住 2 晚
David 于 2023年06月23日 的回复
Thanks for staying with us. Glad you enjoyed!

2/10 糟糕

Mary Ann

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
It certainly needs updating in the Chalet. I felt like I was back to 1955, continental breakfast needs to be expanded
2023 年 5 月入住 1 晚
Management 于 2023年05月8日 的回复
I’m not sure we can do much with your feedback. All the furniture has been updated, we feature modern amenities and our continental breakfast is exactly as advertised. Our staff does go out of our way for our guests as we did for you so I’m not sure why you’ve rated us as harshly as you have.

8/10 还可以

Diane

2023 年 4 月入住 2 晚
David 于 2023年06月23日 的回复
Thanks for staying with us!

10/10 超赞

Faisal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It’s a nice Prperty at a convenient location. Clean and quit.
2023 年 3 月入住 1 晚
David 于 2023年03月26日 的回复
we're delighted that you enjoyed your stay!

2/10 糟糕

William

不满意：住宿条件和设施，服务设施
Remote missing for TV , no coffee cups and dirty used coffee basket. Missing and broken window blind slates.
2023 年 3 月入住 1 晚

4/10 很差

Mariusz

与家人及幼儿出行
Last night staying heat was off was so cold in the room so I don’t understand why it is winter time outside was 30 degrees at night plus cleanness it’s not so great never again staying in this place .

2/10 糟糕

Marnie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t waste your money!!!!! Beware!!!
Absolutely horrible!! No lights on the stairs outside going into the hotel, sheet of ice in the parking lot was extremely dangerous! No ability to control the temperature in the room. They had the heat at around 90 degrees, we had to open all the windows and leave till it cooled down then the heat was not on New Year’s Eve night. The outlets doing work, and they left dirty towels on the bathroom door and never removed them when I asked. The manager also tried to refuse our service dog and told us we needed to go somewhere else and threatened to call the police. Never again!!!
2022 年 12 月入住 2 晚
David 于 2023年01月18日 的回复
We're sorry that things were not able to be rectified. It's not our intention for guests to experience our hotel as you have.

10/10 超赞

Lin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had the three bedroom Apt 31. It was very spacious for 5 of us. Huge kitchen and two full bath. We have another family visiting for a few hours and played games in the living room. The bagels for breakfast was surprisingly good! Make sure getting to the breakfast before 9am, otherwise there’s possibility of running out of stock.
David 于 2023年01月18日 的回复
Great! Glad you enjoyed! Hope to see you back!

10/10 超赞

Mary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place!
It was very cozy! Very friendly staff & James went out of his way to make sure you enjoying yourself & relaxing! He was awesome! We would definitely be staying there in the future! ❤️
2022 年 12 月入住 1 晚
David 于 2023年01月18日 的回复
Thanks for joining us! We look forward to seeing you back!

8/10 还可以

Yuhan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
My stay was great! I was surprised by how nice and clean the room was. It definitely exceeded my expectations. The room was nicely decorated and had very comfortable bedding. Good heating and nice hot water. The room could use a bit more soundproofing though. The staff are super friendly too. Highly recommend it.
David 于 2023年01月18日 的回复
Thank you for taking the time to give us feedback. Looking forward to seeing you back.

10/10 超赞

Anne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was amazing. I thought it would just be a large room with 3 beds for the family but it was more like an apartment. In the communal space there was even a small kitchen, dining area, and lounge with large flatscreen. We had the place all to ourselves so it was more like renting an entire house than a hotel room. Very good, quick response from the owners too.
2022 年 12 月入住 1 晚
David 于 2023年01月18日 的回复
Thank you! We appreciate you staying with us and hop to see you in the future!

6/10 一般

Diane

满意：员工和服务
不满意：客房舒适度
Small, small queen-size room
Very, very small room. Had no idea how small it would be. No closet. No chair to sit in. Shower stall was miniscule. Room looked clean.
2022 年 10 月入住 1 晚

2/10 糟糕

neal

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
The room was dirty and bug infested. It also had a musty odor. Due to the conditions, we only stayed one night. We were told we would get a refund,but the manager never returned my phone call.
2022 年 10 月入住 2 晚

10/10 超赞

Iryna

2022 年 10 月入住 1 晚

10/10 超赞

BRENDAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚

10/10 超赞

Katherine

与家人出行
满意：清洁度、员工和服务、服务设施
My guests came for a wedding in Shandaken. When their small room in the main building had a maintenance issue, they were given a lovely 3 bedroom 2 bathroom full kitchen, dining room and living room apartment instead. It is lovely, and my guests enjoyed it very much. Also had a balcony with a nice view! Great!
2022 年 9 月入住 2 晚

8/10 还可以

Maria

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
HIDDEN GEM IN THE CATSKILLS
VERY NICE, THE GROUNDS WERE WELL KEPT, THE POOL WAS CLEAN & VERY PRETTY SETTING. LOVED THE FIREPIT & PICNIC AREA, WE WERE ONLY STAYING FOR OVERNIGHT SO WE DID NOT STAY LONG ENOUGH TO ENJOY THE BAR/LOUNGE AREA BUT IT LOOKED COOL! THE ROOM WAS COMFORTABLE & CLEAN, MAYBE NEED A CHAIR IN THE ROOM & A MIRROR. BATHROOM WAS DATED BUT CLEAN!! I WILL STAY HERE AGAIN!!
2022 年 8 月入住 1 晚

6/10 一般

Stefan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good, but should be better at it's price
Location is very nice, property well maintained with a nice patio and backyard and service friendly and welcoming. Room was clean though quite small and lacking any desk or table. There was also no fridge in the room though there was one in a common area down the hall. The common area was nice, but it lacked a faucet, let alone dishes or utensils rendering it difficult to use if you want to eat your own food as I did. I've come to expect things like table/desk and fridge in the room even in far more modestly priced places, so found their absence disappointing, but if you don't care for these things you should be fine.
2022 年 9 月入住 2 晚

10/10 超赞

Luc

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice area
2022 年 8 月入住 2 晚

8/10 还可以

Michael，Forest Hills

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The basic rooms are a bit small with no desk or chair but they do offer nice amenities to make up for it, such as a nice clean fridge with table, chairs, couch etc..
2022 年 8 月入住 2 晚

10/10 超赞

Michel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is beautiful and relaxing. The breakfast was delicious with fresh bagels and coffee.
2022 年 8 月入住 1 晚
David 于 2022年08月7日 的回复
Thanks for staying with us!!

10/10 超赞

Ihab

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very peaceful woods setting. Friendly staff and the pool was marvelous.
2022 年 7 月入住 2 晚
David 于 2022年07月5日 的回复
Thanks for staying with us and enjoying the facilities!

8/10 还可以

santa，bronx

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was looking for a place to stay with my husband for a long weekend and away from the city. CSI was perfect, secluded, lay back and have all I was looking for. We enjoyed the pool and the on property hike that is not so easy how look but made an excellent morning work out. The breakfast was good , the bagels are the highlight, The big guy that take care us on property and the bar young lady were very welcoming and nice, she even gave me a free late check out. At night we lite up the fire outside and have a bottle of wine to enjoy. This place is near good restaurants and only 9 minutes from the town of Phoenicia that have more tourist traffic and closed late at night, they also housed a supermarket that closed at 11pm. by the bridge on Phoenicia you can go down to the river and bathe. I loved how the other guest have their pets there and I was able to interact with them. We played basketball, corn hole I won 5 times , and tennis. I will definitely go again.
2022 年 7 月入住 3 晚
David 于 2022年07月5日 的回复
Thank you for spending your downtime with us and sharing your experience. We’re looking forward to seeing you back.

10/10 超赞

Victoria

2022 年 6 月入住 1 晚
David 于 2022年06月30日 的回复
Thank you!!

8/10 还可以

karen

与配偶出行
满意：服务设施，清洁度
不满意：员工和服务
We were the only people at the inn on that day! They sent a text in the am to let us know that nobody would be there and it included our room code. Nobody met us or cared that we were there. Seemed strange. Possibly can’t get workers? Why no other guests? Room was clean and nice. No open restaurant or ice or anything. Just us.
2022 年 6 月入住 1 晚
David 于 2022年06月9日 的回复
Hello Karen, we are predominantly a weekend destination and so we make sure we are up front with our midweek guests so they know what to expect. Most of the year, we do not accept midweek guests but in the early weeks of the high season we do. Staff was on property the entire time should you have needed anything however we do not operate our restaurant during periods of low occupancy.

8/10 还可以

Daniele

满意：清洁度、住宿条件和设施、客房舒适度
Clean, comfortable hotel in the Catskills
Hotel room was very clean and check-in process was fast and easy. Hotel is in a great location in the Catskills if you’re there to go hiking or skiing, as it is very close to many peaks, trailheads, and ski areas. Hotel offers many amenities like a pool, fire pits, cornhole, and continental breakfast. My only complaint is that one of the major reasons I booked this particular hotel was because of the restaurant and bar that they advertise on their website, and the fire pits. I thought it would be really nice after a day of hiking to shower and have dinner and drinks around a campfire on a beautiful night in the Catskills without worrying about driving or finding a place to eat. However, that did not happen because after I showered, I went down to the restaurant and unfortunately was told the bar and kitchen were closed! Very upsetting, especially since the hotel’s website claims the bar and restaurant are open from 4-10 pm on Saturday, which is when I was there. I found a place to eat about 10 minutes away. I was hoping to at least relax around a fire pit upon returning, but that didn’t happen either. Strike 2 on this hotel! Other than those 2 things though, this hotel is clean and beds are very comfortable, which was the most important thing to me.
2022 年 6 月入住 1 晚
David 于 2022年06月9日 的回复
Most importantly, thank you for staying with us and giving us feedback. We appreciate that you enjoyed our property. We have had a series of false starts getting the pub back up and running but should be through that now. We do fire pits on demand and will continue to. I’m sorry you didn't get to enjoy. Please give us another shot.

4/10 很差

Shana

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Staff was friendly on the phone, but unreachable after self check-in. Bed was comfortable. However, there was no heat in the room and it was a very cold night. No controllable thermostat. The windows were very drafty and the light fixture in the ceiling was a bare bulb. No continental breakfast, contrary to the website. I tried repeatedly to contact them, even after I replied to an automated text asking for feedback. I’m ok with some rough edges but no heat was a bit much.
2022 年 3 月入住 1 晚
David 于 2022年03月30日 的回复
Thank you for staying with us. We checked the phone logs and we didn't see any calls from you. Our team was on site the entire time and would have been happy to adjust the heat in your room. We advised you in advance that the day you were staying was super quiet and so we provided you a continental breakfast to-go by delivering it to your room.

10/10 超赞

Heidi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Warm and welcoming
Really enjoyed staying here, everything from the room, communication, service and friendliness was warm and welcoming. The homemade breakfast bagels and organic coffee were delicious. I will definitely stay here again the next time I’m in the area.
2022 年 2 月入住 1 晚
David 于 2022年03月30日 的回复
THANK YOU! We appreciate you staying with us and the warm positive feedback. We're looking forward to seeing you back.

10/10 超赞

jonathan

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you need a really nice place near Bel Air this is where you should go. The bagels in the morning or really kick ass do yourself a favor
2022 年 2 月入住 1 晚
David 于 2022年03月4日 的回复
Thanks for staying us!

10/10 超赞

joo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The kitchen is the best !
2022 年 2 月入住 1 晚
David 于 2022年03月4日 的回复
Appreciate your business :)

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mountain retreat
Ski weekend. Close to Belleayre. Great bar on premises with an adjacent games room. Very cozy atmosphere with a good continental breakfast. Hard boiled eggs and piping hot bagels fresh out of the oven. The rooms upstairs were perfect for us and there was a nice sitting room with a television down the hallway. We would like to get back there in the summer for the hikes and swimming pool.
2022 年 2 月入住 1 晚
David 于 2022年02月8日 的回复
Thanks a lot for staying with us. We appreciate your feedback and look forward to seeing you back

10/10 超赞

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We will definitely return. Great location and wonderful staff. James is the best!
2022 年 1 月入住 2 晚
David 于 2022年01月24日 的回复
Thank you for staying with us! We appreciate your kind words