On the beach, white sand, sun-loungers, beach umbrellas
Check availability

Reviews of Steigenberger Alcazar

5 out of 5
Steigenberger Alcazar
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 129 reviews" "
Rating 8 - Good. 17 out of 129 reviews" "
Rating 6 - Okay. 9 out of 129 reviews" "
Rating 4 - Poor. 3 out of 129 reviews" "
Rating 2 - Terrible. 2 out of 129 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aseel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4-night stay at swim-up rooms and truly enjoyed having the pool right in our balcony. It offered great privacy. The hotel over all was nice and as luxurious as promised. The staff are nice and friendly. There is a large selection of food but it could be better. Note to people of color- the majority of guests are white and unfortunately many carry themselves with so much privilege. Not the fault of the hotel, but something to be aware
Stayed 1 night in May 2024
Response from Yousry Ali on 12 May 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

6/10 Okay

samy

ok
Stayed 2 nights in May 2024
Response from Yousry Ali on 9 May 2024
Dear Valuable Guest, Greetings from Steigenberger Alcazar – Sharm El Sheikh! Thank you for sharing your holiday impressions, however, it came to our focus that you remained concerned about a number of issues during your stay with us. Our esteemed guests’ opinions and impressions are on top of the importance scale for us and our guest satisfaction is a foremost objective in our customer service delivery, therefore we will apply maximum effort to reach further improvement in the highlighted areas and aspects. We hope to host you again and change your opinion.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Yousry Ali on 4 May 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience all in all
Stayed 3 nights in Apr 2024
Response from Yousry Ali General Manager on 24 Apr 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Yousry Ali General Manager on 24 Apr 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach resort. It’s new with spacious and well insulated rooms. The food was very good and I highly recommend opting for the all inclusive option. The beach and multiple pools are perfect and make you feel like you are truly in paradise. Lots of games too - tennis, billiards, corn hole, volleyball, etc. My only negative comment is that they don’t know how to make mixed drinks and the wine is subpar, but everything else was 5 stars.
Response from Yousry Ali General Manager on 24 Apr 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing week stay.
Stayed 7 nights in Mar 2024
Response from Yousry Ali General Manager on 24 Apr 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

8/10 Good

Sarah Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, pictures do not do it credit. Staff were so helpful, however the food whilst lots of choice, was very average, notable exception was the Japanese which we enjoyed. However the seafood whilst the location on the beach perfect, gave me a nasty bout of food poisoning which was not ideal. Was I unlucky yes probably but be careful.
Stayed 5 nights in Mar 2024
Response from Yousry Ali General Manager on 24 Apr 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

10/10 Excellent

Richard Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim-up room was great. Effectively with three rooms together we had a private and well- heated pool. Lovely staff
Stayed 6 nights in Dec 2023
Response from Yousry Ali General Manager on 11 Jan 2024
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

10/10 Excellent

Nora

Stayed 3 nights in Nov 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It’s our first visit to Sharm after 20 years and the hotel location, structure, furniture and all facilities are amazing. The service is something else, everyone wants to provide you with the best service. We loved all the waiters in the main restaurant and the chiefs. The food is very tasty with so many varieties to please everyone. We loved everything and will definitely come back when we visit Egypt and Sharm again.
Stayed 4 nights in Sep 2023
Response from Yousry Ali General Manager on 8 Nov 2023
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

8/10 Good

KHILNA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great welcoming property with good children activities! The spa is quite over priced, resorts needs more supermarkets and little food stalls outside the premises. We had a slight issue during check in as there was high check in traffic and unfortunately the lady who checked us in barely spoke English and vaguely explained about the hotel, however later on we had a word with the general manager Mr. Moamen and he very patiently listened to us and assisted. Ahmed at the breakfast buffet was helpful and always happy to assist us.
Stayed 3 nights in Aug 2023
Response from Steigenberger Alcazar on 2 Sept 2023
Dear Valued Guest , Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El-Sheikh. We need you to be rest assured that your mentioned points are highly appreciated and under the management study. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Relations on 21 Jul 2023
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its amasing hotel and stuf ..
The hotel is very nice clean wonderful stuff . The managment needs to give a little affort on the intertaiment section ..it was a poor activeties .
Stayed 3 nights in Jul 2023
Response from Guest Relations on 21 Jul 2023
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

Firas, Beirut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I strongly recommend this hotel for both family and couples
Stayed 6 nights in May 2023
Response from Ibrahim Redwan General Manager on 18 May 2023
Dear Guest, Greeting from Steigenberger Alcazar Sharm El Sheikh. thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank you

8/10 Good

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Azhur

Stayed 7 nights in Oct 2022

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic week at the Steigenberger Alcazar amd would highly recommend it to everyone especially the all inclusive option. The resort is quite new and has fantastic facilities whether you are a sport enthusiast or just looking to relax. Personnel is always friendly and helpful and felt pampered throughout my stay. Finally the food at the 5 a la carte restaurants as well as the main one is simply outstanding both in terms of quality and variety (the pastry counter at breakfast is a sight to behold!)
Stayed 7 nights in Aug 2022
Response from Mohamed on 2 Sept 2022
Dear Mr. Giuseppe,Greeting from Steigenberger Alcazar Sharm el Sheikh.First we would like to thank you for choosing our hotel for your holiday. we are very glad you had an enjoyable stay with us. your compliments definitely shared with the entire team.we are looking forward to welcome you soon for a new memorable stay with us.Kind RegardsIbrahim RedwanGeneral Manager

8/10 Good

Aldijana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Mohamed on 21 Aug 2022
Dear AldijanaGreeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Aldijana

Stayed 2 nights in Jul 2022
Response from Mohamed on 21 Aug 2022
Dear Guest,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. The facilities and the sea were also amazing. The food and staff at the restaurant were beyond amazing. Thank you mr. Islami and chef Abdulaziz.
Stayed 4 nights in Jul 2022

10/10 Excellent

Aldijana

Stayed 3 nights in Jul 2022
Response from Mohamed on 21 Aug 2022
Dear Guest,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Aldijana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Mohamed on 21 Aug 2022
Dear Aldijana,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation
Steigenberger Alcazar on of the best hotels i visited from my experience. I went to alot of hotels in different countries but really this hotel is magnificent. They treat you a royal treatment. This hotel is the best because of the management and the staff. They are very helpful and friendly. Starting from the reception, a special thanks to Ms. Omnia, the check-in was smooth and quickly , everything is organised and she was very helpful and friendly the whole stay. Thank you also to all the golf car drivers and staff like Reda ( sorry I can't remember all the names) but they are always around you and take you to anywhere you want inside the hotel. The food was amazing , fresh , tasty and there is alot of varieties. Big thanks to the chefs and the waiters, All of them are hard workers , helpful and around you fulfill all your needs before even you ask (thank you makin) . Thank you to Ms. Maya in the kids club , she is very friendly and the kids love her ❤️ especially the face painting 😊😅. She is always entertain the kids even with different playing ideas.Thank you to Omar in the animation team, he is very funny and active. And the Cuban couples in the animation team are amazing, I love their acrobatics show every night , they are very talented. The sea is very nice for snorkeling, there is alot of colourful corals and fishes. Offcourse I will go again to this magnificent hotel inshallah.
Stayed 3 nights in Jul 2022
Response from Mohamed on 21 Aug 2022
Dear Nora,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Hagit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Shrem
amazing !!!
Stayed 3 nights in Jun 2022
Response from Mohamed on 21 Aug 2022
Dear Hagit,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Murad

Stayed 3 nights in Jun 2022

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
An amazing experience at this lovely Hotel, highly recommended for a vacation in sharam, food is super fresh and tasty, drinks are very nice, pool is always clean, beach services are at it best.
Stayed 4 nights in Jun 2022
Response from Mohamed on 21 Aug 2022
Dear Teddy,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

ABDULRAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect, lovoand friendly staff
Stayed 3 nights in Feb 2022
Response from Mohamed on 21 Aug 2022
Dear ABDULRAHMAN,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Haron, Cairo

Stayed 1 night in May 2022
Response from Mohamed on 21 Aug 2022
Dear Haron,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

6/10 Okay

Norah

Stayed 5 nights in May 2022
Response from Mohamed on 21 Aug 2022
Dear Norah,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Genevieve Myndar De La

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a two week stay at Steigenberger Alcazar. This was our first time to SSH and it was great. The staff at the hotel are great! Super professional and courteous. Special shout outs to our housekeeper - Hossan who was so kind and always with a smile on his face, the omelet chef at breakfast - Mohammad who made us our omelets every morning as soon as he saw us, the restaurant manager who was temporarily servicing Limoni while we were there but he told us his main restaurant was La Maison - he was very attentive and kind and the front desk person who helped resolved our room issue. These people made our stay extra special. Thank you! The food - if there was a rating I would give the food 7/10. The issue with it was some things were delicious but other things were undercooked or overcooked. If we ordered a dish, the meat would be great but then we would get undercooked potatoes or pasta etc. some of the buffet dishes were also not very good taste wise and was not hot (temperature wise) always just lukewarm. However, if you had any issues the staff always went above and beyond to try and resolve the issue. When we go back to SSH, we would definitely stay at this hotel again and experience the wonderful hospitality of the staff. Also they took care of the property really well. Every morning we would see people cleaning constantly from the gardens to the buildings, fountains, pool areas etc.
Stayed 14 nights in Apr 2022
Response from Ibrahim Redwan on 29 Apr 2022
Dear Valued Guest Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. We need you to be rest assured that your mentioned points are highly appreciated and under the management study. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

Tom

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2022
Response from Ibrahim Redwan on 12 Apr 2022
Dear Valued guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

6/10 Okay

Mubarak

Liked: Staff & service
Stayed 4 nights in Feb 2022
Response from Mohamed on 21 Aug 2022
Dear Mubarak,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Nahla, Freehold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely amazing. One cannot ask for anything more. It’s like heaven on earth. You get treated like royalty and the amenities are unsurpassed. Will definitely go back again and again.
Stayed 3 nights in Dec 2021
Response from Mohamed on 21 Aug 2022
Dear Nahla,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Rosa

Stayed 4 nights in Nov 2021
Response from Mohamed on 21 Aug 2022
Dear Rosa,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars is not enough to rate this property. It truly far exceeds any expectations. No detail is overlooked. The staff is so attentive and accomodating. No request was an issue. Special mention to Omnia who works with Guest Services. She anticipated our every need and helped us with things we did not even think to ask for. She has made our experience outstanding.
Stayed 4 nights in Nov 2021
Response from Ibrahim Redwan on 24 Nov 2021
Dear Rosa, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021
Response from Mohamed on 21 Aug 2022
Dear ILya,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

4/10 Poor

bin

Travelled with partner
Disliked: Amenities
This resort may have a great name however the quality of services and staff professionalism is not as good as the brand name. Internet is not available in every room and area ! and it is very very weak .
Stayed 5 nights in Oct 2021
Response from Thank You on 15 Dec 2021
Dear Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We also need you to be rest assured that your mentioned points are highly appreciated and under the management study. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

8/10 Good

Merched

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is great top 3 in sharm no questions, rooms are clean, atmosphere in the hotel is relax and chill, receptionists are the worse part of the hotel, they think they are running the World Bank or something. Food is great in sharm standards. If your aim is beach swimming its not ideal. But i would definitely rebook this hotel for part of my trip in sharm if i ever came again
Stayed 3 nights in Sep 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip
It is was fantastic stay. All services, food, room , facilities, cleanliness and warm hospitality from all staff was amazing and Fantastic. For sure I will repeat it again
Foam beach party
Stayed 1 night in Sep 2021
Response from Mohamed on 21 Aug 2022
Dear Mohamed,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2021
Response from Ibrahim Redwan on 16 Aug 2021
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING
Stayed 2 nights in May 2021
Response from Ibrahim Redwan on 11 Jun 2021
Dear Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Breathing, Highly recommend.Best servic
Highly recommended! Breathtaking design, loby, bar and spa, great service, very delicious breakfast. We loved every second of it. This Hotel will always be a place to come back! Definitely one of the best in Sharm El Sheikh!
Stayed 2 nights in Jan 2021
Response from Ibrahim Redwan on 12 Jun 2021
Dear Dana , Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities
Stayed 4 nights in Jan 2021
Response from Ibrahim Redwan on 12 Jun 2021
Dear Dana , Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Ibrahim Redwan on 12 Jun 2021
Dear guest , Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Mohamed on 21 Aug 2022
Dear guest,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

6/10 Okay

MK, Cairo

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
New property. Nicely done. Beautiful grounds, pools etc. Also rooms are comfortable. They need to work on quality of service and quality of the food and the overall menus. While everything looks good, the fact is it stops there. It looks good. One thing that needs to be clarified is that while they do have a dive center, you cannot dive there and will be driven to their other center which is in a 3 star hotel. Frankly the dive center is over priced, and the service is below that of other centers in Sharm. So if ure gonna be driven to other locations, you might as well dive with other centers which will give u better service and better rates.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
We loved the decor and the covered beach beds/huts on the beach. Service was great once you got the attention of someone - GREAT. The food in the Lebanese (Amoud) and Italian (Limoni) restaurants were outstanding. As vegans, we appreciated the separate vegetarian/vegan menu at Amoud - although the staff did not seem to know which dishes were truly vegan so we did the best we could. The beds were comfortable too. I made the booking with an Expedia representative because, while I was travelling with my husband, his company was paying for his airfare. I needed to purchase only my airfare but needed the room to be for both of us. Expedia notified with property of this - I saw the notification on our reservation - BUT told me that the room rate would be the same for either one or both of us. So you can imagine my unpleasant surprise when we were told that we had to pay an extra US$174 for my husband to stay in the room with me. To say that we were upset and disappointed would be an understatement. You would have thought that Expedia would know that there is a difference in room rate for one versus two people.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Mohamed on 21 Aug 2022
Dear Guest,Greeting from Steigenberger Alcazar Sharm El Sheikh.thank you for choosing our hotel for your holiday and for your time contacting us.we are looking forward to welcome you again soon for a new memorable stay with us.thank youIbrahim RedwanGeneral Manager

10/10 Excellent

Ahmed, Cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in the hotel for 6 days I booked garden view room but they upgraded my room to sea view , amazing hotel very friendly staff good variety of foods , welcoming and active animation staff ,beautiful views Looking forward to come back I recommend the hotel to all :)
Stayed 6 nights in Sep 2019
Response from Mohamed on 21 Aug 2022
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm El.Sheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Ibrahim Redwan General Manager