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Shangri-La Shenzhen

Photo gallery for Shangri-La Shenzhen

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View from room
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Shangri-La Shenzhen

Shangri-La Shenzhen

5.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001

Explore the area

  • Popular LocationThe MixC Shopping Mall12 min walk
  • Popular LocationInternational Foreign Trade Center15 min walk
  • Popular LocationDongmen Pedestrian Street20 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)55 min drive

Choose dates to view prices

About this area

Shenzhen

Located in Luohu neighbourhood, Shangri-La Shenzhen is connected to a shopping centre. Dongmen Pedestrian Street and Huaqiangbei are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Splendid China Folk Village and Happy Valley. Travelling with kids? Don't miss Window of the World and Shenzhen Safari Park. Guests appreciate the hotel's convenience for public transportation: Luohu Station is 4 minutes on foot and Guomao Station is 11 minutes.
Visit our Shenzhen travel guideOpens in a new window
Map

What's nearby

  • The MixC Shopping Mall - 12 min walk
  • Luohu Commercial City - 12 min walk
  • International Foreign Trade Center - 15 min walk
  • Luohu Port - 19 min walk
  • Dongmen Pedestrian Street - 20 min walk

Getting around

  • Luohu Station - 4 min walk
  • Shenzhen Station - 14 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 27 min drive

Restaurants

  • Restaurants on site
  • Coffee Garden
  • Shang Palace
  • Champs Bar and Grill
  • 360 Bar and Restaurant

About this property

Shangri-La Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 522 rooms boast deep soaking bathtubs, and offer free WiFi and LED TVs. Other amenities available to guests include free wired Internet, fridges and minibars.
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: CNY 161 for adults and CNY 161 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Lifeguards on site
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 19 treatment rooms
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Restaurant dining guide
  • Safe
  • Slippers

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Shenzhen
Shenzhen
Luohu
Luohu
5 star
5 star
Pool
Pool
Air conditioned
Air conditioned
Hotel
Hotel
Family-friendly
Family-friendly
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 2:00 PM - noon
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 161 for adults and CNY 161 for children (approximately)
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 368 out of 1000 reviews
5 - Excellent 37%
Rating 4 - Good. 455 out of 1000 reviews
4 - Good 46%
Rating 3 - Okay. 105 out of 1000 reviews
3 - Okay 11%
Rating 2 - Poor. 51 out of 1000 reviews
2 - Poor 5%
Rating 1 - Terrible. 21 out of 1000 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

2/5 Poor

Business traveller
The property itself is fine, but I am disappointed with the service provided by the Expedia agent, the agent was not helpful, i had to pay 2 extra nights that I didn't need to stay.
Stayed 7 nights in Jun 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service
Relatively old hotel
The hotel is relatively old therefore if you fancy new hotels please book the ones in Futian or Nanshan districts
Stayed 4 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2020
Great time unable to travel out of Chine this year, we decided to spend Christmas at the Shangri la. Jeanne in check in upgraded our room, got us a discount on the Christmas Buffet, rooms were quite. The breakfast was great. Everyone there treated us well.
Stayed 2 nights in Dec 2020

4/5 Good

Travelled with family
ld hotel
The hotel looks very old, as if it was built in the 90s. The room ceilings are very low. The breakfast was fine, though.
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good
Stayed 1 night in Oct 2020