Upon arrival I noticed some alarming things, yet I proceeded to check-in. When we walked in to the room, the room was dirty, there was holes on the couch, the pull out bed was not able to pull out all the way, and the door wouldn’t look all the way. At this point we weren’t comfortable staying. I had my kids with me and they were afraid and not comfortable with staying either under those circumstances. I went back downstairs and explained the situation to the front desk clerk. She apologized and said she can check if there’s another room available but couldn’t guarantee there would be. I asked if we can get a refund instead of trying to look for availability, she said yes we can do that’s not a problem, but her manager (Jessica) is the one that can refund the transaction and she wouldn’t be in until Monday. I told her that’s not a problem and if she needs anything else. She said no she has all my information and she would give it to her manager.