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Reviews of Hilton Garden Inn Shreveport

3 out of 5
Hilton Garden Inn Shreveport
5971 Financial Plaza, Shreveport, LA

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Staff & service
They were doing renovations which made it noisy and smelled like paint. There also was not enough body wash in the containers in the shower.
Stayed 3 nights in Apr 2024
Response from Raissa on 29 Apr 2024
Good afternoon Mr. James,Thank you for your feedback. We apologize for the inconvenience of the renovations and we will pass the information to housekeeping. We hope you will stay with us again after all renovations are complete.

8/10 Good

Justin

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was under construction everything was a mess. Trying to figure out what to get checked in was very difficult. The room it self was really nice and the staff also
Stayed 1 night in Apr 2024
Response from Raissa on 9 Apr 2024
Good morning Justin,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We hope that you will stay with us again once all renovations are complete so that you can have a better check in experience.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The property was located in a good area directly off the Interstate. The only issue was that remodeling was taking place during my stay.
Stayed 2 nights in Mar 2024
Response from Raissa on 26 Mar 2024
Good afternoon Mr. Charles,Thank you for your feedback and we are great you have great experience with us. We hope that you would stay with us again once all renovations are done.

2/10 Terrible

Stanley

Nobody came to door
Stayed 1 night in Mar 2024
Response from Raissa on 26 Mar 2024
Good afternoon Mr. Stanley,We sincerely apologize no one was here to assist you when you came to check in. We hope that you would consider staying with us again in the future.

8/10 Good

Roxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovated rooms are nice. I am sure when renovations are completed it will be perfect!
Stayed 2 nights in Mar 2024
Response from Raissa on 12 Mar 2024
Good morning Ms. Roxine,Thank you for your feedback and we are glad that you like the new changes that are being made. We hope that you will stay with us again on next trip after all renovations are complete.

8/10 Good

Cindy

They are making upgrades so when done, I am sure it will be gorgeous. Room was clean but dated. Only one bartender/server and he worked his a** off and was so funny and engaging. Keep this guy. Also, food good except burger overcooked. Would stay again
Stayed 1 night in Mar 2024
Response from Raissa on 10 Mar 2024
Good evening Ms. Cindy,Thank you for your feedback and I will pass the information on to the restaurant manager. We look forward to seeing you again once all renovations are complete.

6/10 Okay

Brian

Stayed 1 night in Feb 2024
Response from Raissa on 21 Mar 2024
Thank you for feedback and we hope to see you again after all the renovations are complete.

4/10 Poor

Donald, Aurora

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways smell like cigarette smoke. The carpet is taped down with duct tape in many, many places. The bathtubs are also very slippery. The front lobby is under construction. The restaurant serves breakfast, but expect to pay $15 per person for a motel 6 quality meal.
Stayed 1 night in Feb 2024
Response from Raissa on 27 Feb 2024
Good morning Mr. Donald,Thank you for your feedback and we apologize for the experience you had with us. We know that it's frustrating to see the hotel in this state while we are under construction, but rest assure we are addressing the issues you experienced with maintenance and housekeeping. I hope you will stay with us again after all renovations are complete.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 1 night in Feb 2024
Response from Raissa on 26 Feb 2024
Good morning Mr. Larry,Thank you for your feedback and we look forward to seeing you again when all renovations are complete.

10/10 Excellent

Ecotrel

Excellent staff very friendly, clean atmosphere. I really appreciate everything I got from Hilton Garden Inn.
Stayed 2 nights in Feb 2024
Response from Raissa on 12 Feb 2024
Thank you for your feedback and thank you for staying with us. I hope you will stay with us again after all renovations are complete.

4/10 Poor

Karissa

Travelled with partner
Liked: Staff & service
they are renovating the hotel so it was very loud and frustrating to not be able to sleep
Stayed 1 night in Feb 2024
Response from Raissa on 12 Feb 2024
Ms. Karissa,Thank you for your feedback and I apologize for the bad experience that you had while staying with us. I will definitely talk to the construction manager to made this doesn't happen again.

6/10 Okay

Kenneth

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Poor
Hotel in the process of renovations. Lobby area was closed and it was difficult to access the check-in area. Restaurant was not available without going outside in the cold and icy conditions.
Stayed 1 night in Jan 2024
Response from Raissa on 6 Feb 2024
Mr. Kenneth,Thank you for your feedback and I want to apologize for the mess. I hope you stay with us after all renovations are complete.

4/10 Poor

George

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty and tired
The hotel is in the middle of a renovation and is in poor condition. The lobby is closed and the hallway to the restaurant is also closed. Our room was dirty, the widow covering was in taters and the fixtures in the bathroom were rusted and dirty. Not at all what I would expect from Hilton. I would not recommend staying here
Stayed 1 night in Jan 2024
Response from Raissa on 6 Feb 2024
Mr. George,Thank you for your feedback and I want to apologize for the condition of your room. I will pass this on to maintenance and housekeeping. We hope you stay with us after all renovations are complete.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities
Property undergoing maintenance/renovations. Will be outstanding once completed
Stayed 1 night in Jan 2024
Response from Raissa on 6 Feb 2024
Mr. Troy,Thank you for your feedback and we hope you stay with us when all renovations are complete.

8/10 Good

kathryn cavanaugh

Travelled with family
Liked: Staff & service
Staff very helpful and courteous. Property undergoing renovations. Very convenient for our travel plans.
Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Ms. Kathryn,Thank you for your feedback and we hope you will stay with us after all renovations are complete.

4/10 Poor

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under renovation. Shouldn’t be renting out rooms!
Rooms and overall condition was pretty bad. Under renovations, so I guess understandable, but the rooms available were obviously not ready for use. Not super clean, and even some fixtures incompletely installed. Would have loved a discount or a heads up before we booked, somehow.
Stayed 1 night in Jan 2024
Response from Raissa on 6 Feb 2024
Ms. Katherine,Thank you for your feedback and we apologize for the inconvenience you experienced during your stay due to our renovations. We hope you will stay with us again after the renovations are complete.

6/10 Okay

Gary

Travelled with family
Liked: Staff & service
Under renovation hotel
The hotel is under extreme renovations and we were in an old room that needed it badly! Almost didn’t find the check in desk, because of the construction. The staff were very helpful and breakfast was good, but we had to pay extra for it.
Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Mr. GaryThank you for your feedback and we apologize for the inconvenience you experienced during your stay due to our renovations. We hope you will stay with us again after the renovations are complete.

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Ms. Courtney,Thank you for your feedback.

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Ms. Monica, Thank you for your feedback and we hope you will stay with us after all renovations are complete.

4/10 Poor

Matthew

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Mr. Matthew,Thank you for your feedback and we apologize for the inconvenience you may have experienced due to our renovations. We hope you will stay with us after all renovations are complete.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Mr. James,Thank you for your feedback and we hope you will stay with us after renovations are complete.

6/10 Okay

Millicent

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Ms. Millicent,Thank you for your feedback and we hope you stay with us after all renovations are complete.

8/10 Good

Connie

Stayed 1 night in Dec 2023
Response from Raissa on 6 Feb 2024
Ms. ConnieThank you for your feedback. We hope you would stay with us after all renovations are complete.

10/10 Excellent

Rodney

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was helpful and the room was clean. However, the property was a little outdated. Overall, it was quiet and I felt safe with my family.
Stayed 1 night in Nov 2023

8/10 Good

Kevin P.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Fitness Room under construction.
Stayed 1 night in Nov 2023

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

kenneth

Stayed 2 nights in Nov 2023

6/10 Okay

Roderick

Rather have been in bossier City
The front desk doesn’t greet you with a smile. The hotel is under construction which is needed bad. Over all it is ok but has to get better if I’m going to stay there again
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Very good service, with reasonable food prices.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The property was ok. However the towels in our room smelled like cigarettes (we did notice staff smoking outside what looked like the laundry room).
Stayed 2 nights in Oct 2023

6/10 Okay

Heather

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
wifi did not work breakfast was advertised as free when it actuality it was not
Stayed 2 nights in Oct 2023

6/10 Okay

Patrick

Travelled with family
Disliked: Property conditions & facilities
Location was somewhat unclear as to directions. Elevator floors were dirty and entryway to the elevator had an unpleasant odor
Stayed 2 nights in Oct 2023

8/10 Good

Delois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, and safe.
Stayed 2 nights in Oct 2023

4/10 Poor

Erick

Travelled with family
Disliked: Amenities, property conditions & facilities
They charge for breakfast. Clutter in parking lot. Not the cleanest
Stayed 1 night in Oct 2023

10/10 Excellent

Treveon

Stayed 1 night in Oct 2023

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Talisa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a couple of times. It's undergoing some updating. The bar was a nice touch and the bartender was excellent.
Stayed 1 night in Sep 2023

6/10 Okay

Leigh

Travelled with family
Liked: Staff & service
The handicap room wasn’t fit for a handicap person. The tub was unsafe for one to get in and out of and the floors were slick.
Stayed 1 night in Sep 2023

10/10 Excellent

Shbrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Darrien Jackson on 26 Sept 2023
Thank you for your feedback! We do appreciate your visit and would like to invite you to stay with us again should Shreveport be on your travel plans again.

10/10 Excellent

James

Stayed 1 night in Sep 2023

6/10 Okay

Prentrice

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return to this hotel on our next visit
We were visiting family and arrived late. We found the room to be just want we needed. I usually do not sleep well the first night of travel. But the beds were super comfortable. The staff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Darrien Jackson on 26 Sept 2023
We are grateful to know that you enjoyed staying with us as much as we enjoyed having you here. Until next time have a safe travel

8/10 Good

Stan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fair and Comfortable
Renovations ongoing to update property so amenities were closed. A little surprised by the $18 per person breakfast buffet given the per night cost. Overall, a fair-priced room and comfortable night’s sleep.
Stayed 1 night in Sep 2023
Response from Darrien Jackson on 26 Sept 2023
Thank you for your feedback. Breakfast is restaurant style, and orders are cook to order. There are spacial rate plans that have breakfast included should you decide to revisit.

10/10 Excellent

Brandon

Stayed 1 night in Sep 2023
Response from Darrien Jackson on 26 Sept 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Donna Foster

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the staff was extremely polite. We will come back when we are back in town..
Stayed 1 night in Aug 2023
Response from Darrien Jackson on 28 Aug 2023
Thank you for your feedback and thank you for staying with us here at the Hilton Garden Inn Shreveport! We look forward to your return to the property!

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety peaceful and convenient
Stayed 1 night in Aug 2023
Response from Dalia on 20 Aug 2023
Dear Jeremy, Thank you for taking the time to complete our survey. We appreciate your feedback. We have shared your comments with our staff. We hope your next travels bring you back to Hilton Garren Inn Shreveport. Thank You Dalia Rubalcava General Manager Hilton Garden Inn Shreveport