New Haven Shubert Theater Hotels

"Very clean and comfortable "

"The hotel was ok. There were some things that I didn't care for like the bubling of the "wood" floor and someone had carved their name into the counter. One of the staff looked bored to be there at the front desk. Overall it was fine for the price but nothing special. "

"Everything was perfect "

"The room was cold. They brought up a space heater but it didn’t work during the night because the lights were off. "

"Besides the many homeless that were both sleeping in the lobby, eating the breakfast, and crowding the entrance/exit, the morning we were checking out, the ceiling started leaking water directly over the toilet, which not only splashed onto the toilet paper, but was dripping both water and ceiling pieces over the toilet The girl who checked me in was lovely and I wanted to have a positive opinion, but I felt unsafe and couldn’t use the bathroom the morning we left"

"We had a great time, loved the decor, everything was nice and clean, staff was really nice, close to campus and cool shops, staff was really nice to our service animal"

"Really charming yet chic hotel with great service! Will definitely be back. "

"Good choices. Healthy options. "

"The check-in process was a nightmare. We were left standing on the street trying to gain entry to the building, which is located in a noisy intersection across from a municipal facility. The area did not feel particularly appealing, and there were no amenities—no restaurant, no services, and no designated parking. There was nothing about the property that felt luxurious. Despite having prepaid for two nights (with only a 50% refund available if canceled five days in advance, otherwise non-refundable), we were never able to access the apartment. We ran into repeated issues processing my credit card for incidentals while standing outside. Although the customer service representative was polite, it took several calls to try to resolve the issue. After about 30 minutes of waiting on the street, we gave up, returned to our car, and found a nice hotel instead. While driving to our new reservation, the representative called back to say the issue had finally been resolved and we could now access the apartment—but by then, we were no longer interested. In hindsight, we’re glad we chose not to stay there."