Lobby sitting area
Check availability

Reviews of Courtyard by Marriott Siem Reap Resort

5 out of 5
Courtyard by Marriott Siem Reap Resort
No 0609 Road 6A, Phum Chongkoesou, Khum Slor Kram, Siem Reap

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 98 reviews" "
Rating 8 - Good. 20 out of 98 reviews" "
Rating 6 - Okay. 5 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trulie, Bothell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful and clean hotel. The staff are all helpful and eager to assist at all times. The breakfast buffet is unbelievable with so many choices and alll the food delicious.
Stayed 1 night in Mar 2024
Response from Ken, Marketing Communication Manager on 28 Mar 2024
Dear Trulie,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel beautiful and clean, and that our staff made such a positive impression on you with their helpfulness and eagerness to assist.We're thrilled that you enjoyed our breakfast buffet and found the variety of choices to your liking. Providing delicious food and excellent service is a top priority for us, and we're so pleased that we could exceed your expectations in this regard.Your kind words mean the world to us, and we truly appreciate your feedback. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another fantastic stay in the future.Warm regards,

6/10 Okay

Jenice

Liked: Cleanliness, staff & service, property conditions & facilities
I’m not sure why this is classified as a 5-star hotel. It is 3.5 stars at best. It is clean and perfectly fine, but it is not a luxury hotel. Also, the hotel has body wash, shampoo and conditioner but no lotion and no hand soap, which is weird. My room on the third floor (333) overlooked a so-called garden. But I do not consider astroturf and potted plants a garden.
Stayed 1 night in Mar 2024
Response from Ken, Marketing Communication Manager on 28 Mar 2024
Dear Jenice,Thank you for taking the time to share your feedback with us. We appreciate your perspective on your recent stay, and we're sorry to hear that we didn't fully meet your expectations.Regarding your comments about the classification of our hotel, we understand that perceptions of luxury can vary among guests. While we strive to provide a premium experience, we acknowledge that there may be areas where we can improve to better align with your expectations.We appreciate your feedback regarding our amenities, and we apologize for any inconvenience caused by the absence of certain items in your room. Your comments have been noted, and we will review our offerings to ensure that we provide a more comprehensive selection for our guests.Regarding the view from your room, we apologize if it did not meet your expectations. We understand that preferences for outdoor spaces can vary, and we will take your feedback into consideration as we continue to enhance our property.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as we work to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toma and staff were very attentive and great. Thank you for a wonderful stay.
Stayed 3 nights in Feb 2024
Response from Ken, Marketing & Communication manager on 28 Mar 2024
Dear Maria,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a wonderful stay with us and that Toma and our associates were able to provide you with attentive service. Delivering exceptional hospitality experiences is at the heart of what we do, and it's incredibly rewarding to know that we succeeded in making your stay memorable.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 7 nights in Jan 2024
Response from Ret Ken, Marketing Communication Manager on 9 Feb 2024
Dear John,Thank you for your kind words! We're delighted to hear that you found our team to be very nice. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and it's wonderful to know that we succeeded during your stay.We hope to have the pleasure of welcoming you back in the future!Warm regards,

10/10 Excellent

Keung Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We arrived the hotel with amazing welcome coconuts ice cream during check in. We then stayed in a very comfortable room with nice pool view for four nights. Every thing is excellent especially the pool, the gym room and the restaurant at ground floor.
Stayed 4 nights in Jan 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis
A real oasis of luxury in the midst of the real culture of the region.
Stayed 4 nights in Dec 2019

6/10 Okay

D, New York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Liked - Front desk staff were awesome - super efficient and very helpful. Hotomi gets a 10/10 - she went above and beyond to welcome us, get us settled and also take care of us in the restaurant (see notes below on dislike). Liked - the property is lovely. The Spa is excellent. Disliked - the Restaurant staff were less than efficient. They seemed to favor some people more than others. Specifically, we waited more than 30 minutes for menus/attention (after a long 12-hour day of travel). Hitomi from the front desk stopped by to confirm spa arrangements and took our food and drinks orders - the restaurant staff had not done that. Not a one off event; happened again the next day at breakfast and pool bar. So - the F&B team needs more training.
Stayed 1 night in Jan 2020

6/10 Okay

Anders

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Cleanliness of the main lobby itself. Despite being a new property, seems Marriott standards are not strictly followed.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

Hai

Travelled with family
Liked: Property conditions & facilities
Over priced
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Average hotel stay
The fit and finishing of the property was below the standards of Marriott's. There was stains on the tv console and in the sink and the toilet seat was loose. However the service provided by the staff was immaculate; warm, attentive but not intrusive. Overall, had a pleasant stay.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by staff. Excellent food. Super clean hotel.
Stayed 3 nights in Dec 2019

8/10 Good

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at the travel desk/concierge is fantastic particularly Sokha who is extremely efficient, proactive and helpful. Marriott should be proud to have her on the team.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New. Nice staff. Good breakfast. A bit far from the center but nice to be away from it sometimes.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all friendly and nice. Make you feel very welcomed on the day you arrived until leave
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful - especially Ratha and Lisa. What I didnot like was having to leave!:)
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really helpful and always smiling. Property is new and clean. Location is okay. There really are not many restaurants neraby the hotel for tourists. You either eat the hotel or you have take tuktuk to get somewhere else. There were several power cuts at night during my first night of stay. Air conditioning was not working properly. All these was later explained to me due to the fact that electric power supply was a problem in the city. Strangely, when I looked around other properties in the area, they do not seem to have the problem. Why it only happened to Marriott, no one is able to give me a proper answer. Overall, I like this hotel. Breakfast is okay.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff, easy in-out for tour guides, good breakfast buffet and restaurant
Stayed 2 nights in Oct 2019

10/10 Excellent

E.Ng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel other than the location which is not in town.
Stayed 4 nights in Oct 2019

10/10 Excellent

Quyen, Ho Chi Minh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, particularly Nathan - very helpful and friendly
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure our stay was comfortable and pleasant.
Stayed 4 nights in Sep 2019

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 1 night in Sep 2019

8/10 Good

Manish

Liked: Staff & service, property conditions & facilities, room comfort
Pleasent stay for 6 nights
Overall stay was good. It was peaceful and relaxing. Beach was very clean and no nuisance of vendors selling items as it is private beach. Floors in the room needs improvement as they are old and scratched. I would like to commend their chef Kavindra Singh. He made superb Indian food and our stay became more pleasant as we are vegetarians. He made food for us on special order. We would recommend this resort to our friends who like to visit places only where good Indian food is available.
Stayed 3 nights in Jul 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Siem Reap
Front reception very friendly and helpful. The room is of good size and well maintained.
Stayed 3 nights in Jul 2019
Response from Retken on 25 Jul 2019
Thank you very much for your staying with us and giving us such a great review here. we hope to welcome you or your family, friend again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is just perfect. i travel very often for sure this hotel is one of the best.with this price you can never get one in south east asia. i wonder how the staff can keep smile all day long.may be well train.i do not know.we are human.
Stayed 4 nights in Jun 2019
Response from Retken on 20 Jul 2019
We would like to say thank you very much for staying with us and rating us the excellence score here and we really appreciated. We hopefully to be at your service again in the future. Have a wonderful time for your next travel plan.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating and understanding of your needs ie travelling with child. Very polite and helpful folks. True spirit of Cambodia 🇰🇭 thank you
Stayed 3 nights in Jun 2019
Response from Retken on 20 Jul 2019
Thank you for your excellence review and we hope to welcome you again in the future. Best wishes for your next trips.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff Clean room. Good breakfast chouce
Stayed 3 nights in Jun 2019
Response from Retken on 8 Jul 2019
Thanks for staying with us. We appreciate on your feedback and hope to welcome you again in the future. Best regards,

10/10 Excellent

Traveler, Nashville, TN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and beautiful facilities.
Stayed 3 nights in May 2019
Response from Lenen on 31 May 2019
Thank you for taking the time to leave us an excellent review. We look forward to see you again. Cheers, Lenen

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are THE BEST. Everyone made us feel welcome. I have been to many hotels in many countries but this is my absolute favorite. The room was great, the spa was wonderful, the restaurants had wonderful food, nice gift shop, but the people are what made it the best. I highly recommend it.
Stayed 4 nights in May 2019
Response from Lenen on 17 May 2019
Thank you for taking the time to write us a positive review! We are glad that we made your Siem Reap vacation absolutely amazing! We look forward to see you again!

10/10 Excellent

IslandGirl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the courtyard being located away from the main tourist area. For the same reason, we always have to ride into ‘town’ for meals since there’s not much nearby in walking distance. Tuk tuk is easy enough to find and 3 US$ is cheap to get to town
Stayed 5 nights in Apr 2019
Response from Lenen on 17 May 2019
Thank you for leaving us a nice comment, IslandGirl! We're glad that you liked how our property is strategically situated. Looking forward to see you again! Cheers, Lenen

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Lenen on 1 May 2019
We really appreciate that you took time to leave us a positive review. We look forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: New Do not like: not much variety on food especially for breakfast
Stayed 3 nights in Apr 2019
Response from Lenen on 30 Apr 2019
Thank you for taking the time to leave a review! We will take note of your thoughts and rest assured that we will work on it. :) looking forward to welcome you again

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendliness of staff. The facilities were also very good.
Stayed 3 nights in Apr 2019
Response from Lenen on 17 Apr 2019
Thank you for taking time to write us a review. The team is glad that you enjoyed your stay with us!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Lenen on 18 Apr 2019
Thank you for taking the time to leave us a positive score. Looking forward to see you again!

10/10 Excellent

Wong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about this hotel. Breakfast was packed for us when we had a sunrise tour at 5am. The salt water pool. The awesome bed. The amazing staff. You have to stay here if you are coming to Siem Reap.
Stayed 3 nights in Apr 2019
Response from Lenen on 17 Apr 2019
Thanks for taking the time to write us a review, Wong! We're glad that you enjoyed your stay with us. We look forward to welcoming you again on your next travel to Siem Reap!

6/10 Okay

Aram

Liked: Cleanliness, property conditions & facilities
Great place. Untrained staff.
The room aircon was not working. When I complained, they did not send any technical staff up but told me there are aware that my room had problems with the air conditioning. Why give me that room in the first place if it’s problematic? There were 3 power failures and every time the television would come on when the power came back. It’s horrible when it’s at night and I’m sleeping ! ! ! Lastly. A staff came in without knocking to install a warning sticker on the balcony glass doors. When he realised I was inside and naked, he closed the door and rang the bell. I was furious. Please train your staff to check.
Stayed 2 nights in Apr 2019
Response from Lenen on 27 Apr 2019
Dear Aram: I’m truly sorry to read the issue you experienced during your stay with us. Be assured that it’s not the kind of service that we would like to offer you and I totally understand the dissatisfaction. There has been a massive power shortage in Cambodia that causes frequent power interruptions that caused issues to our some air-conditioning units that we have fixed as we speak. I do apologize for the inappropriate behavior from our Associates. I do not believe they acted in that way on purpose but whatever the reason I can fully understand that it was uncomfortable from your viewpoint and rest assured that this issue will be looked into in order to avoid recurrence. We appreciate your feedback as it enables us to improve our standards.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
What i didn't like the airconditon very very bad and the WC not working when you flash and very far from the centre and the staff not andrstand English just said ok ok on the end not work .
Stayed 4 nights in Mar 2019
Response from Lenen on 3 May 2019
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. There has been a massive power shortage in Cambodia that causes frequent power interruptions that caused issues to our some air-conditioning units that we have fixed as we speak. It was an uncommon instance and we’ll do better. We appreciate your feedback as it enables us to improve our standards.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in Siem Reap
Services are excellent and staff are polite. Room is very clean and comfort. Definitely value for money. As a member, our rooms were upgraded and a free transport to airport was provided.
Stayed 3 nights in Mar 2019
Response from Lenen on 18 Apr 2019
Thank you for taking the time to leave us a comment, John! We're glad that you enjoyed your stay with us. Looking forward to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The spa facility with Steam and Sauna was really nice. The massage was professional and reasonable. The swimming pool was beautiful and the Cambodian food in the restaurant was FANTASTIC!
Stayed 1 night in Mar 2019
Response from Lenen on 18 Apr 2019
Thank you for taking a moment to write us a review. I will share to the team this fantastic comment! looking forward to see you again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent time there!
The room was clean and very comfortable. Breakfast and room service meals were delicious, The spa and massage were very good too. And most importantly the staff are very helpful, friendly and always with a big smile. Special thanks to the surprise birthday gift for us. The hotel isn't at the city centre, but it's just $3-$4 to take less than 10min tuktuk from the centre. Not a problem at all, in exchange to this, you get excellent environment and services. If I really has to be picky to make suggestions: - Consider to package toothpaste separately from the toothbrushes. We could have not wasted extra toothbrushes for getting enough toothpaste for our 4 night stay - The shower glass door got little water leakage problem and made the bathroom floor wet. Perhaps it's just our room or may be a design problem. We didn't really mind it - easily worked around with extra towels so we didn't report it. Good to have this checked. Anyway, this hotel is highly recommended.
Stayed 4 nights in Mar 2019
Response from Lenen on 18 Apr 2019
Thank you for the amazing review, Kenneth! We always make sure to provide our guests with extraordinary experience and we're happy to see that we're on the right track by reading this. We'll take note of your feedback and will definitely act on it. We look forward to see you again!

8/10 Good

vuth

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2019
Response from Lenen on 18 Apr 2019
Thank you for taking the time to leave us a positive score. Looking forward to see you again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Lenen on 18 Apr 2019
Thank you for taking the time to leave us a positive score. Looking forward to see you again!

8/10 Good

Elmer, Fort Lauderdale, Fl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and polite staff. Excellent amenities. Breakfast always sumptuous.
Stayed 3 nights in Feb 2019
Response from Lenen on 18 Apr 2019
Thank you for taking the time to write us a positive review. Looking forward to see you again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Lenen on 18 Apr 2019
Thank you for taking the time to leave us a positive score. Looking forward to see you again!

10/10 Excellent

Vince

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and rooms are well designed. The hotel staff were outstanding and their service was genuine and delivered with good attitudes.
Stayed 3 nights in Feb 2019
Response from RetKen on 21 Feb 2019
Dear Vince, Thank you for giving us an excellence review here and hoe to welcome back again in the future. Best regards,

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff. Rooms were well maintained and they responded well to any issue we had.
Stayed 3 nights in Feb 2019
Response from Retken on 8 Feb 2019
Dear Value guest, Thank you very much for giving us this excellence review. we wish to be at your service again in the future. Best regards,