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Reviews of Sarai Resort & Spa

5 out of 5
Sarai Resort & Spa
Wat Damnak Village, Salakamreuk, Siem Reap

Reviews

9.4

Exceptional

Rating 10 - Excellent. 359 out of 479 reviews" "
Rating 8 - Good. 93 out of 479 reviews" "
Rating 6 - Okay. 12 out of 479 reviews" "
Rating 4 - Poor. 9 out of 479 reviews" "
Rating 2 - Terrible. 6 out of 479 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Huijia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful hotel and private pool in the room!
Stayed 2 nights in Apr 2024
Response from Ms.Riya on 2 May 2024
Dear Huijia,Greetings from Sarai Resort & Spa.Many thanks for your feedback.We thank you so much for taking the time to stay at our resort and gave positive experienced for us. It's nice to hear that you found a nice place and a nice room to stay while your vacation in Siem Reap province. We hope you have a great day and we are wishing you all the best. we are looking forward to welcoming you back soon at the next time.Best regards,Sarai family

4/10 Poor

Adam, Surrey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Watch out for bait and switch rooms. I booked and pre paid their best room, upon check-in was told that room was not available by a nervous looking receptionist but that I was getting a better UPGRADED room. That was most definitely not the case as we entered the room that was HALF the size of the room I had paid for and the pool was green!. Told them this was not acceptable and after some 20 minutes of back and forth of me having to prove that the room they gave me was far less cost than what I had paid for they finally gave me at least a comparable room in size which still had a green water pool by the way. Which begs the question why not that room in the first place. I believe this is a scam they are running. I really tried to like it afterwards despite this major issue but they kept letting me down, from the soggiest waffles, tiny portions, extra charges if you want a fresh pulled coffee at breakfast, dismal menu. I decided I would absolutely not be spending another dime in this hotel. After coming from another hotel (Borei) that was half the price and way wayyyy better service and in every facility aspect. This is most definitely not a 5 star hotel and I am not surprised it's a ghost town and will most likely be out of business soon.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ms.Riya on 24 Apr 2024
Dear Jason,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and gave a good score for us. We are wishing you all the best and we hope you have a wonderful day.Best regards,Riya and Sarai family

10/10 Excellent

curtis

Liked: Cleanliness, amenities, property conditions & facilities
Truly a beautiful place and I would love to stay here again
Stayed 3 nights in Mar 2024
Response from Naza on 27 Mar 2024
Dear Curtis, Greeting from Sarai Resort a Spa. Thank you for choosing to stay with us during your vocation. We are so delighted that you were enjoyed with our service and we hope to see you again so soon for your next trip.Best regards,Naza (Ms.), Sarai Family

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school charm, interesting architecture and design. Even the floor tiles capture your eye. Staff couldn't be nicer, as with all Cambodians we've ever known. Pool is nice. Looks like it could be used in a Bogart Bacall film noir. Price is spot on value. Really enjoyed it. Would love to go back someday.
Stayed 2 nights in Mar 2024
Response from Ms. Riya on 13 Mar 2024
Dear Stephen,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experience. We delighted to hear that you satisfied with our hospitality such as Staff couldn't be nicer, as with all Cambodians you've ever known, interesting architecture and design. The pool was nice and price was spot on value. It sound amazing that you found a nice place to stay during your vacation.Totally, we thank you so much for your impression. We hope you a great day and We wish you welcoming you back soon.Best regards,Sarai family

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were friendly and helpful. Breakfast was excellent, the pool was lovely and the environment relaxed and peaceful. We really felt lucky to be staying there.
Stayed 11 nights in Feb 2024
Response from Muy on 9 Mar 2024
Dear Deborah,Greetings from Sarai Resort & Spa.Thank you for the great review for us.We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service. It was a pleasure having you as our guest, and we hope to welcome you back again soon.Best regards,Sarai Family

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and all the staff were incredible. We can’t say enough good things about this hotel and our stay. We will definitely recommend this hotel to our family and friends travelling to Siem Reap!
Stayed 4 nights in Feb 2024
Response from Ms. Riya on 6 Mar 2024
Dear Paul,Greetings from Sarai Resort & spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared positive experience. we're thrilled to hear that you satisfied our service such as beautiful hotel, our staff were incredible. we always try to completed what our guests need and requested. This review is really importation for the other travelers that they have plan to visit Siem Reap province in Cambodia that they can choose a good resort to stay during their vacation. Totally, once again we thank you so much that you recommend our resort to your family and your friends. We hope you have a great day and We blessing you all the best. Best Regards,Riya ( Ms. ) and family

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not disappoint! The hotel was quick to respond and honor the one-way transfer from the airport (as per initial booking). The staff were gracious and accomodating. They packed us a breakfast for the early start to the temple circuit. The hotel was within walking distance to restaurants (or within easy access to tuk tuks). Will recommend!
Stayed 2 nights in Feb 2024
Response from Mr. Muy on 29 Feb 2024
Dear Alicia,Greetings from Sarai Resort & Spa.Thanks for staying with us during your trip to Siem Reap, Cambodia.We are delighted to hear that you have been satisfied with our services during your stay.Your recommend is highly appreciated. We hope to see you again for your next vacation.Best regards,Sarai Family

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ronnie on 21 Mar 2024
Dear Patti,Greetings from Sarai Resort & Spa.Thanks for 5 stars review for us, we hope to see you again for you next trip.Have a nice dayBest regards,Sarai Family

10/10 Excellent

Patti

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful attentive staff. Hotel was like a palace. Many beautiful spaces. Pool and restaurant were great. Close to shopping and markets. Would stay again.
Stayed 1 night in Feb 2024
Response from Riya ( Ms. ) on 25 Feb 2024
Dear Patti,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to at our resort and shared positive experienced. we're thrilled to hear that we satisfied our service such as helpful attentive staff, hotel was like a palace, beautiful spaces pool and the restaurant were great, our resort close to shopping and market. it sounds great that you found a good place to stay during your vacation. We hope you have a nice day and we blessing you all the best. we are looking forward to welcoming you back soon.Best regards,Riya and Sarai family

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Staff was fantastic. Clean comfortable and very reasonable Will stay here again
Stayed 2 nights in Jan 2024
Response from Ms.Riya on 27 Jan 2024
Dear Claude,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort and shared experienced. we're thrilled to hear that you was enjoy our service such as staff was fantastic, clean comfortable. its wonderful that you found a good resort to stay during your vacation. we hopefully to looking forward to welcoming you back soon on your next time.We blessing all the best and have a nice day!Best regards,Riya(Ms.) and Saria family

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ms. Riya on 26 Jan 2024
Dear Lawrence,Greetings from Sarai Resort & Spa.Many thanks for you feedback.We appreciate that you taking the time to stay at our resort during your vacation. we blessing you a great day and hope you have a safe on every trips.Best regards,Riya ( Ms. ) and Sarai family.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and wonderful staff. Highly recommend
Stayed 4 nights in Jan 2024
Response from Riya ( Ms. ) on 26 Jan 2024
Dear Michael ,Greetings from Sarai Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort during your vacation and share the experiences. we appreciate to hear that you was enjoy with our service such as wonderful staff and fantastic hotel. thank you for highly recommend about our resort.We hope you have a great vacation and we looking forward to welcoming you back at the next time.Best regards,Riya ( Ms. ) and Sarai Family

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every aspect of the hotel...fantastic culinary choices and preparation for breakfasts .... creative and stunning architecture....our two story loft and adjoining second floor outdoor patio was spacious and unique....the staff were stunningly polite, accomodaing and proficient ...Roy Chubb ...Jan 2024 ...
Stayed 3 nights in Jan 2024
Response from Ms. Riya on 26 Jan 2024
Dear Roy,Greetings from Saria Resort & Spa.Many thanks for your feedback.Thank you so much for taking the time to stay at our resort while your vacation and shared your experience. we're thrilled to hear that you love aspect of the hotel, preparation for breakfasts, stunning architecture, staffs were stunningly polite, spacious and proficient. We hopefully you will have a wonderful day and we looking forward to seeing you soon on someday! Best regards,Riya (Ms.) and Sarai family

10/10 Excellent

Elizaveta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service Love the swimming pool Good food
Stayed 2 nights in Dec 2023
Response from Muy on 27 Dec 2023
Dear Elizaveta,Thank you so much for stay with us during your trip.We're thrilled to hear that you enjoyed our service and facilities, especially the swimming pool. It's always great to know that our guests are satisfied. We appreciate your positive feedback and hope to have the pleasure of welcoming you back soon!Best regards,Sarai Family

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Sarai. Beautiful, comfortable rooms. Air conditioning worked very well. The staff were incredibly attentive and helpful. Highly recommend!!
Response from Mr. Rico on 24 Nov 2023
Dear Catherine.Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved your stay at the Sarai. It's wonderful to know that you found the rooms beautiful and comfortable, and that the air conditioning met your expectations. Our team takes pride in providing attentive and helpful service, and it's fantastic to hear that reflected in your experience. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Kindly regards, Rico and the Sarai family.

10/10 Excellent

Eudora

Stayed 2 nights in Oct 2023
Response from Ronnie on 12 Nov 2023
Dear Eudora,Many thanks for staying with us, we are really happy to hear that you appreciated our services during your stay.We hope see you again.Best regards,Sarai Family

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Rico (Mr.) | Guest Relation Agent on 15 Oct 2023
Dear David, Warmest greetings from Sarai Resort and Spa. Many thanks for your ten out ten review, We hope you give us another chance to serve you again soon. Sincerely yours, Sarai family.

10/10 Excellent

arnuttakorn

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sarai team treat us so well we stay with sarai for two nights and they give us good memories can’t wait to get back to siem reap
Stayed 2 nights in Sep 2023
Response from Ronnie on 22 Sept 2023
Dear Arnuttakorn Janjana,Greetings from Sarai Family.Thank you so much for sharing your pleasant experiences during your stay with us.We are so happy to hear that you appreciated our services and staff to make your good and unforgettable memories, we are committed to keeping our quality service growing.We hope to see you soon.Best regards,Sarai Family

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with extremely kind and helpful staff. Room suite was amazing. Restaurant was awesome as well.
Stayed 2 nights in Jun 2023
Response from Rico (Mr.) | Guest Relation Agent on 14 Jun 2023
Dear Mr. RheeGreeting from Sarai Resort and Spa.With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. Our teams are thrilled to hear that you enjoyed your stay here with us at Sarai Resort and Spa. We look forward to welcoming you again soon.Sincerely yours,Sarai family.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every part of our stay here was absolutely amazing, from the room with pool views from the sitting room to the hotel amenities and the location, 10 mins walk to the heart of Siem Reap. But what made the whole experience go beyond our expectations was the beautiful staff who went out of their way to make our stay an unforgettable one. We happened to be there for the Khmer New Year celebrations and the staff were quick to include us in the festivities, which was the best fun ever! Highly recommend staying here and we will definitely be back!
Stayed 7 nights in Apr 2023
Response from Justin (Mr.) | Guest Relation Agent on 23 Apr 2023
Dear Ms. Nicole and the family.Greeting from Sarai resort and spa.I am so pleased to hear you had a wonderful time during your stay with us here at Sarai Resort. You and your family have brought a smile to everyone here which is an unforgettable memory. We enjoyed communication, as did the party during Khmer New Year. We hope you and your family will come to visit us again soon, especially on next Khmer New Year ceremony.Sincerely yours, Sarai Family

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice open air lay out and lovely pool. Confortable rooms, liked the daiy beds in the loggia box windows overlooking pool.Bathroom a bit quirky being little room off the main bedroom. Only downside was the room door need refitting and it let in roo much noise from outside.
Stayed 4 nights in Feb 2023
Response from Ronnie on 15 Mar 2023
Dear Andrew,Thank you so much for choosing and staying with us during your wonderful vacation in Siem Reap, Cambodia. Your comment is really important for us to improve our services, and we commit to improving this inadequacy.Last but not least, we are truly sorry for the inconvenience during your stay with us, and we promise that we'll improve our services, if we have a chance, we hope you could come and stay with us next time.Best regards,Sarai Family

8/10 Good

cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis off a busy town street with courteous and friendly staff
Stayed 5 nights in Jan 2023
Response from Ronnie on 3 Feb 2023
Dear Cheryl,Warming greetings from Sarai's family!Thank you so much for staying with us during your wonderful vacation.We are very pleased to hear that you feel comfortable and pleasant during your stay with our resort. Our aim is to ensure your stay with us feels like home far away from home, your second home. We are looking forward to warmly welcoming you next time in the future.Sarai Family

4/10 Poor

Nicol

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I do not like to post bad reviews. However, I want to save others from wasting their money. I don’t understand all the great reviews. The photos make the property look way more cleaner and luxurious than it is. Pool was green, room was dusty/dirty, the “on site laundry “ is not self serve and costs a $1 or more per item, no poolside bar as stated , no rooftop restaurant or bar as stated, no tennis court as stated, the “on site shopping/gift shop “ is a table with some jewelry on it. The family suite is a small room with a tall ceiling and loft. For those sleeping in the loft they have to come down a tiny unsafe staircase to use the bathroom. This loft is not safe for young children or older adults. There is zero privacy when using the bathroom. You have to undress and dress in the shower, as the shower opens into the main room. We checked out on day 2 and requested a refund for the 4 unused nights. We were told by the hotel to contact Expedia and Expedia reached out, but the hotel would not provide a refund despite false advertising this property. This is a 3 star at best not a 5 star. The only good thing about this property was the kind onsite staff and the driver. They were great at their job.
Stayed 5 nights in Jan 2023
Response from Ronnie on 30 Jan 2023
Dear Nicol,Greeting from Sarai Resort & Spa!First of all, we would like to thank you so much for choosing us.On behalf of the Sarai Family please allow me to take this opportunity to express our heartfelt apologies for what made you and your family unhappy. We always keep the priority on taking care of our guests. Unfortunately, we are failing and we are truly sorry for this happening. Please inform that we already passed your comment to our related team to improve our services. In regard to your request to cancel the rest of the night with 04 nights, we already agreed and confirmed to refund you. For the delay process, it depends on Expedia because we not yet charge from the credit card yet. We also need a modification voucher from 05 nights to be 01 night as well.We hope you could follow up with Expedia support for more details, however, we also contact them about 04 times about this refund process but it is not complete yet.Last but not least, we highly appreciate your generous forgiveness and understanding of you.Should you need further information, Please do not hesitate to contact us at any time. Best regards, Muy (Mr.) Sales Managerm. 855 (0) 10 636116Sarai Resort & SpaAddress: P.O. Box 93193, Wat Damnak Village, Sangkat Sala Komreuk Siem Reap City, Kingdom of Cambodia.www.sarairesort.comHotline: 855 (0) 93 962 200 E. book@sarairesort.com

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Pub Street. Staff was very friendly and helpful. Relaxing stay overall!
Stayed 3 nights in Jan 2023
Response from Ronnie on 25 Jan 2023
Dear Miranda,Greeting from Sarai Resort & Spa.Thank you so much for choosing to stay with us during your wonderful holiday.We are truly happy to hear that you have been satisfied with our services during your stay with us. Thanks again for your valuable time to share the best experiences and we hope to see you again soon.Happy New Year 2023!Best regards,Sarai Family

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is wonderful
We had a wonderful time here and would come back in a heartbeat. I was traveling with my family and all of us loved it. We stayed in a Family Room, which is great. The picture window is like its own room, the upstairs terrace is lovely (with a swing seat, sofas, coffee and tea, sink), and we all found our beds comfy. Note that the bathroom flows into the bedroom, though, so if your group/family expect heightened privacy, that might be a thing. The pool is lovely, and has a great classy feel. The staff were amazing, every one of them lovely. David was a standout: we lucked into getting him for our airport transfer and then kept going back to him for all our tours, for which he was great (he had things to share as a driver, which made him kind of like a tour guide, but he never talked our ears off. He is a really nice person too, who my daughter already misses, and he went above and beyond. Great English too). Restaurant is tasty: breakfast offerings were superb, especially. Location is good -- easy walk or $2 tuk-tuk to town, and some good places to eat nearby too (Khmer Grill and SPOONS were each very good). And my wife loved the massage she got there. Plus, the hotels.com VIP extras added up to make this an amazing deal. Overall, I just can't believe I've spent the same amount on bad American roadside motels as I spent on a lovely, fancy, beautiful hotel with great staff. Would/will go back.
Stayed 3 nights in Nov 2022
Response from Ronnie on 4 Dec 2022
Dear SJonathan,Greeting from Sarai Resort & Spa.Many thanks for staying with us and also giving a great review. We are truly happy to hear that you were satisfied with our services during your stay; we hope to see you again.Best regards,Sarai Family

6/10 Okay

Shri Krishan

Stayed 4 nights in Nov 2022

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Most friendly and accommodating staff …:)
Stayed 2 nights in Oct 2022
Response from Ronnie on 21 Oct 2022
Dear Katie,Warmest greeting from Sarai Resort & Spa.We thankful for sharing the best review; your feedback is really important for us and we truly happy to hear that you satisfied our services during your stay with us.Thanks again for stay with us and hope see you next time.Best regards,Sarai Family

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique resort - in a good location in Siem Reap with very helpful and friendly staff! Great to stay as a family as well
Stayed 2 nights in Oct 2022
Response from Muy on 4 Oct 2022
Dear Kristen,Many thanks for your comment, we really happy to hear that you satisfied our services during your stay.We hope see you again shortly.Best regards,Sale Team

8/10 Good

Sophy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but it is a bit outdated. The room had comfortable bedding. Breakfast was great and staff were friendly and helpful.
Stayed 1 night in Aug 2022
Response from Ronnie on 30 Aug 2022
Dear Sophy,Warmest greeting from Sarai Resort & Spa.Thanks for stayed with us during your trip in Siem Reap. We truly happy to hear that you have appreciated your stay with us. You comment is really important for us.We hope you see you again for your next vacation.Best regards,Muy

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
The staff were amazing, all of them.
Stayed 2 nights in Aug 2022
Response from Ronnie on 22 Aug 2022
Dear Rebdcca,Thanks for stayed with us during your trip in Siem Reap, Cambodia.We truly happy to hear that you satisfy our services during your stay with us. We hope see you again for your next vacation.Best regards,Muy MeanAssistant Sales Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great hotel with wonderful staff!! Good location and good food.
Stayed 3 nights in Jul 2022
Response from Muy on 11 Aug 2022
Dear Danielle, Greeting from Sara Resort & Spa. Thank you so much for your comment, your feedback is the most important for us, and we truly happy to know you appreciated our services during your stay. We hope you would come and visit us again for your next vacation in Siem Reap. Best regards, Muy (Mr.)

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property, showing a little wear, but a great value for the price. I had a very nice room, very comfortable and clean. I did not use the pool or the facilities, but they all looked nice. My only issue was that the wifi in my room was unavailable. The wifi in the lobby worked fine, but not in my room. Since I was only here for one night, I didn't really fuss, but poor/no wifi is really inexcusable.
Stayed 1 night in Apr 2022
Response from Muy on 21 Apr 2022
Dear James, Many thanks for your great review. We thankful for stayed with us, we hope you got more experiences during your stay. Refer to your comment we well noted, we'll fix it accordingly. Hope see you again! Best regards, Sales Team

10/10 Excellent

Olivia

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful! Beautiful and unique hotel with friendly staff. Hotel representatives were eager to help with activities planning and their assistance was invaluable! Delicious breakfast, relaxing spa, and great to enjoy happy hour at their gorgeous pool after a long day of temple-hopping!
Stayed 3 nights in Feb 2020
Response from Ronnie on 8 Mar 2020
Dear Value Guest, Warmest greetings from Sarai Resort & Spa. Thank you so much for stay with us, we truly happy to hear that you appreciated during stay at Sarai Resort & Spa. We hope see you again for your next vacation. Best regards, Muy MEAN

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ronnie on 26 Feb 2020
Dear Value Guest, Warmest greetings from Sarai resort & spa. Thank you so much for gave a great review for us, we really appreciated it and we hope see you again for your next vacation. Best regards, Muy MEAN

10/10 Excellent

Carina, Sydney Australia

Liked: Cleanliness, staff & service
A beautiful clean boutique hotel, walking distance from town, breakfast was great and staff very eager to please.
Stayed 2 nights in Feb 2020
Response from Ronnie on 21 Feb 2020
Dear Carina, Greetings from Sarai Resort & Spa. Thanks for stay with us during your trip. We really happy to hear that you appreciated our services, we cant wait to see you again for next vacation. Best regards, Muy MEAN

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for a short stay in Siem Reap.
Lovely oasis from the hustle bustle of Siem Reap, a courtyard of rooms around a nice pool. Fantastic staff who could not do more for you, nice clean and modern rooms. $1 by tuc tuc from pub street and the night market. Nice breakfast included in the rate.
Stayed 1 night in Feb 2020
Response from Ronnie on 9 Feb 2020
Dear Mr. Stephen, Greetings from Sarai Resort & Spa. Thank you so much for stay with us. And we thankful for sharing your best review for us, we really appreciated it. We cant wait to see you again for next vacation. best regards, Muy MEAN

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience in Camboja! The staff make everything to make your stay pleasent! Ask for David, the driver. He’s hilarious! Highly recommend!!
Stayed 2 nights in Jan 2020
Response from Ronnie on 10 Jan 2020
Dear Mariana, Warmest greetings from Sarai Resort & Spa. Many thanks for gave a great review for us. We are really happy to hear that you are appreciated during your stay with us and I believe our team would be very proud of themselves for achieved their mission to make you and your family satisfy. We do hope you will return back someday and we can’t wait to serve you again in the future. Best regards, Muy MEAN E-Commerce Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Ronnie on 4 Jan 2020
Dear Value Guest, Greetings from Sarai Resort & Spa. Thank you so much for your value time to write the review for us. We really appreciated it and we hope see you again for your next vacation. Best regards, Muy MEAN

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Close to the town center which only takes 10 minutes walking.
Stayed 3 nights in Dec 2019
Response from Ronnie on 11 Dec 2019
Dear Gary, Thank you for sharing us your review here. Our management and staffs are very thankful for the opportunity you have given us to serve you and nothing else could ever make our day better than making our valuable guest truly satisfied. We hope to have the opportunity to welcome you back to experience our Cambodian hospitality if you get the chance to revisit Siem Reap. Best regards, Muy MEAN

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Roonie on 28 Nov 2019
Dear Value Guest, Warmest greetings from Sarai Resort & Spa. Thank you for taking the time to write your review, your comments are very much valued. We are looking forward to welcome you again for next vacation. Best regards, Muy MEAN

10/10 Excellent

Urvashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Ronnie on 26 Nov 2019
Dear Urvashi, Warmest greetings from Sarai Resort & Spa. Thank you for taking the time to review us with your compliment here. We are delighted to hear that you enjoyed our facilities and services provided by our staff during your stay. We do hope there will be some time you would come back and give us the opportunity to serve you again upon your returning visit in the future. Best regards, Muy MEAN E-Commerce Executive

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special place
Full of praise for this hotel. In a quieter location. The staff can’t do enough for their guests. We were well looked after. Breakfast was freshly cooked to order with a substantial buffet as well.
Stayed 4 nights in Nov 2019
Response from Ronnie on 25 Nov 2019
Dear Julie, Greetings from Sarai Resort & Spa. Thank you so much for your time to write the review for us, your comment would be valuable for us. We are looking forward for your next vacation. Best regards, Muy MEAN

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with excellent customer service
We were very happy with this hotel. The staff was excellent... they picked us up from the airport upon arrival, were helpful with tourism and meal suggestions, left free fruit, snacks and water in our room daily, and made sure we were happy at all times. The free breakfast included a mix of a buffet and made-to-order meals. The design had a boutique hotel charm to it. I would highly recommend to others. Also was close to restaurants.
Stayed 3 nights in Nov 2019
Response from Ronnie on 21 Nov 2019
Dear Donald, Warmest greetings from Sarai Resort & Spa. Many thanks for gave a great review for us. We are delighted that you’re willing to share your happiness stay to other travelers who wish to experience you did. We do hope you will return back someday and we can’t wait to serve you again in the future. Best regards, Muy MEAN E-Commerce Executive

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ronnie on 20 Nov 2019
Dear Daniel, Greetings from Sarai Resort & Spa. Thank you so much for your time to give a review for us. We hope see you again for next trip. Best regards, Muy MEAN

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & Relaxing
Hotel was great. The staff was friendly and welcoming. The staff were all simply wonderful. We had a late flight out and were able to arrange a late check out for a nominal fee which was great. The Spa was luxurious. The breakfast very nice— had some buffet but also could order off menu. Location is good— easy walk or Tuk Tuk ride to Pub Street/ town.
Stayed 2 nights in Nov 2019
Response from Ronnie on 12 Nov 2019
Dear Kathy, Warmest greetings from Sarai Resort & Spa. Many thanks for gave a great review for us. We are really happy to hear that you are appreciated during your stay with us and I believe our team would be very proud of themselves for achieved their mission to make you and your family satisfy. We do hope you will return back someday and we can’t wait to serve you again in the future. Best regards, Muy MEAN E-Commerce Executive

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Such friendly staff and service
Stayed 1 night in Nov 2019
Response from Ronnie on 9 Nov 2019
Dear Craig, Greetings from Sarai Resort & Spa. Many thanks for gave a great review for us, we hope see you again for next vacation. Best regards, Muy MEAN

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with a very well placed swimming pool
Stayed 3 nights in Oct 2019
Response from Ronnie on 20 Oct 2019
Dear Value Guest, Greetings from Sarai Resort & Spa. Many thanks for your best review for us. We hope see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool, 15 minute walk to pub st and old market, excellent service, loved it!
Stayed 3 nights in Sep 2019
Response from Savda on 30 Sept 2019
Dear Values guest, Greetings from Sarai resort & Spa ! Thank you so much for your sharing your recently experience to stay with us. We are very much appreciate to hear that you have a pleasant stay with us and our services meet to your expectation. We do hope to see you again in the near future. Best regards, Sarai Resort and Spa family's