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文圖拉西米谷萬怡酒店的評價

3 out of 5
文圖拉西米谷萬怡酒店
191 Cochran St, Simi Valley, CA

評價

9.0

卓越

10 分評分，優異；709 則評價中有 424 則" "
8 分評分，不錯；709 則評價中有 204 則" "
6 分評分，一般；709 則評價中有 53 則" "
4 分評分，欠佳；709 則評價中有 19 則" "
2 分評分，很差；709 則評價中有 9 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Brandon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Judy 於 2024年5月13日的回應
Thank you for your great feedback, Brandon! We appreciate that you have taken the time to let us know that we did a wonderful job.

8/10 不錯

Ornuma

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location. Staff is okay
於 2024 年 4 月住了 3 晚
Judy 於 2024年5月5日的回應
Hello Ornuma! Thank you very much for your feedback. We hope to welcome you back again soon.

10/10 優異

Bre

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Judy 於 2024年5月3日的回應
Thank you for your great feedback!

8/10 不錯

Jessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Simi Valley area was beautiful, nice people, clean, quiet, safe. We kept being told by staff that this is a choice hotel so we were told they only do room cleaning every 3 days. So just make sure if you're going to stay for a little while you asked to have your garbage and towels taken out of your room sooner than that. I probably would not stay here again because I prefer to have my room cleaned every day without having to ask and I also like the option of room service but that's just a personal preference. I would definitely recommend this hotel to others that are staying in the Simi Valley area. If you are going to Revelation Church it's just a short drive so it is a perfect location.
於 2024 年 4 月住了 4 晚
Judy 於 2024年4月30日的回應
Thank you for your feedback, Jessica!

8/10 不錯

Wandalee

家人同遊
讚好：整潔度、職員與服務和設施服務
Pool, room service and cleaningness
於 2024 年 4 月住了 6 晚
Judy 於 2024年4月29日的回應
Thank you for your feedback! We look forward to your next visit.

10/10 優異

Jacquelinne (Venice)

讚好：整潔度、職員與服務和住宿狀況
Clean and easy check in
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月28日的回應
We appreciate your feedback! We hope to welcome you back again soon.

8/10 不錯

Huai Qin (Las Vegas)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The airconditioner ran very loudly. We had to turn it off at night. Luckily the temperature was not too cold. Apart from the air condtioner, everything was good.
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月28日的回應
Thank you for your feedback! We will have our maintenance team check on that unit right away. We hope to welcome you back again soon.

6/10 一般

Morgan

讚好：職員與服務和住宿狀況
不滿：整潔度
Pool and fire pit area were nice. Bathrooms were dirty
於 2024 年 4 月住了 2 晚
Judy 於 2024年4月22日的回應
Hi Morgan! Thank you for your feedback. I'm glad that you enjoyed the fire pit and the pool. I sorry to hear that you encountered dirty bathrooms. Would you be referring to the lobby bathrooms or the bathroom in your room?

8/10 不錯

Sonny

讚好：整潔度、職員與服務和住宿狀況
Bedding was acceptable
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月21日的回應
Thank you for your feedback!

10/10 優異

Peggy

讚好：整潔度、職員與服務和住宿狀況
great
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月21日的回應
We appreciate your feedback!

10/10 優異

Fred

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed eating at the nearby restaurants. The staff was friendly and helpful.
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月16日的回應
Hello Fred! Thank you very much for your feedback. I'm glad to hear that you enjoyed your stay.

10/10 優異

Brenda Q

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月16日的回應
Thank you for giving a great score, Brenda! We really appreciate it.

10/10 優異

Melany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a “snafu” with the reservation but the desk staff worked diligently to resolve it. That was nice after a very long drive. We much appreciated the extra effort!
於 2024 年 4 月住了 2 晚
Judy 於 2024年4月12日的回應
Hi Melany! I'm glad that we were able to work things out. I hope there were no more "snafus" the rest of the stay. We hope to welcome you back soon.

10/10 優異

Steven (Hesperia)

於 2024 年 4 月住了 2 晚
Judy 於 2024年4月29日的回應
Hello Steven! Thank you very much for your 5 out of 5 feedback. We truly appreciate it.

8/10 不錯

Gustavo

親子同遊
讚好：整潔度、職員與服務和設施服務
Good location but it’s showing wear and tear in the rooms. I think with a refresh and some more regular maintenance up keep it should be fine.
於 2024 年 4 月住了 3 晚
Judy 於 2024年4月10日的回應
Hello Gustavo! Thank you very much for your feedback.

6/10 一般

Craig

商務旅客
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Dirty carpets, corners are loaded with dust and dirt. I was surprised. They newd to update the rooms for what they are charging
於 2024 年 4 月住了 2 晚
Judy 於 2024年4月7日的回應
Thank you for your feedback. We actually renovated the rooms a year ago. I'm sorry that the refurbishment didn't meet your expectations. I've also shared your feedback with the housekeeping team, so they can look into the dirt on the carpets and corners. We appreciate bringing this to our attention.

10/10 優異

Victoria

讚好：整潔度、職員與服務和住宿狀況
Beautiful hotel and friendly staff. Parking was easy, access to room was easy, and location was perfect.
於 2024 年 4 月住了 1 晚
Judy 於 2024年4月7日的回應
Hello Victoria! We appreciate that you have taken the time to provide us with your feedback. I'm glad you enjoyed your stay.

8/10 不錯

Bradley

親子同遊
讚好：整潔度和職員與服務
Good place to stay in Simi Valley area, bathtub and carpets showing signs of wear. The only negative is no complimentary breakfast. Outdoor pool only and not very appealing.
於 2024 年 3 月住了 4 晚
Judy 於 2024年3月31日的回應
Thank you for your feedback!

6/10 一般

Deslyn

家人同遊
We should at least be offered water as complimentary if not breakfast
於 2024 年 3 月住了 4 晚
Marriott by Courtyard Ventura Simi Valley 於 2024年3月24日的回應
Hello Deslyn,Thank you very much for your feedback.I'm sorry that breakfast is not included in our rates. Courtyard, as a brand, does not have breakfast included in our regular rates, although there are special rates that are sometimes offered that would include it.We do offer complimentary welcome water at check-in if the guest is a Marriott Bonvoy member, and the account number is given at the time of check-in.Once again, thank you for taking the time to provide us with your feedback.

10/10 優異

Kimberly

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Spacious, family friendly
於 2024 年 3 月住了 2 晚
Judy 於 2024年3月18日的回應
Thank you very much for your great feedback, Kimberly! We appreciate your time in providing the feedback, and I will share it with all the team members.

8/10 不錯

Donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
I stay at this facility for the convenience to my family. Even though there are kids over weekend for events they are attending, it is quiet. Staff is professional and rooms are clean. The only thing noted this stay was my refurbished room, the drapes were torn and tub was worn, with rust and cracked tile. Hopefully next stay these will be replaced.
於 2024 年 3 月住了 3 晚
Judy 於 2024年3月5日的回應
Thank you for your feedback, Donna. The drapes are scheduled to be replaced, and I will have maintenance take a look at the tub. We appreciate you letting us know about these.

6/10 一般

Rhonda

伴侶同遊
讚好：整潔度
Hotel has been refurbished since our last stay in August of 2022. I would have given a 4 star had the hotel offered daily service however, I had to empty the waste bins and leave outside the door along with the used towels. Reminds me of self check out lines without any discounts.
於 2024 年 3 月住了 2 晚
Marriott 於 2024年3月5日的回應
Rhonda, Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and will share them with out team.

8/10 不錯

Erica

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Judy 於 2024年2月26日的回應
Thank you for your feedback! We hope to welcome you back soon.

4/10 欠佳

Dmitriy V

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had two queen beds in the room. Both mattresses were horrible. They sink so much that you're asleep in a sit up position. Both of us are 150 - 170 pounds. Usually Marriott Courtyard is my go to, but this one is a big no-no.
於 2024 年 2 月住了 1 晚
Marriott 於 2024年2月21日的回應
Dmitry, Thank you for taking the time to review your recent stay. We apologize about the bed issues you experienced. Please rest assured that our management will further investigate the issues you have raised.

10/10 優異

Mary

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Helpful ataff
於 2024 年 2 月住了 2 晚
Judy 於 2024年2月19日的回應
Thank you for your feedback! I will share it with all the team members.

8/10 不錯

Colleen

讚好：整潔度、住宿狀況和客房舒適度
Nice Stay
Clean, very comfortable and nice area. TV was to the side of the bed but not to bad. Would differently stay here again.
於 2024 年 2 月住了 1 晚
Judy 於 2024年2月12日的回應
Thank you for sharing your feedback. We appreciate hearing from you.

8/10 不錯

Kurt

伴侶同遊, 商務旅客
讚好：設施服務
Loved the convenience of the area. Rooms can be updated- showers have low pressure and are low on the wall. Room was not as clean as I would expect- coffee cups were dirty and previously used when I picked them up to look.
於 2023 年 12 月住了 5 晚
Judy 於 2024年2月6日的回應
Hello Kurt,Thank you for your feedback. We actually updated our rooms the first quarter of last year. I'm disappointed to hear that it doesn't reflect it.The coffee cups are are supposed to be individually wrapped. Were the coffee cups not sealed?I really appreciate that you have taken the time to provide us with your feedback.

10/10 優異

stever

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Judy 於 2024年1月30日的回應
Thank you for your feedback! I'm glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Judy 於 2024年1月30日的回應
Thank you for letting us know that you enjoyed your stay.

8/10 不錯

John

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The hotel is still nice, but could use updating and renovation. The bar area is well done and worth spending time in.
於 2024 年 1 月住了 3 晚
Judy 於 2024年1月30日的回應
Thank you for the feedback, John. I'm sorry that we didn't meet your expectations during your last visit. We actually renovated in the first quarter of 2023. We changed out carpets, wallpapers, sofa beds, and some of the furniture as well. However, I'm glad to hear that you enjoyed the Bistro.

10/10 優異

Nick

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property, clean, comfortable, and inviting. They had a great dining option and a small bar inside the hotel. I'd stay again.
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月29日的回應
Thank you for sharing your feedback, Nick! We appreciate you taking the time to let us know how we did. We look forward to welcoming you back soon.

10/10 優異

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, courteous, knowledgeable, and attentive staff! There's a Hydrotherapy massage chair in the lobby! You can enjoy a relaxing massage while watching something on the big screen tv! I would definitely come back here again!
於 2024 年 1 月住了 2 晚
Judy 於 2024年1月28日的回應
Thank you very much for sharing your experience, Sharon! We're glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 不錯

Ralph

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Limited breakfast menu and pricy.
於 2024 年 1 月住了 2 晚
Judy 於 2024年1月28日的回應
Thank you for sharing your feedback! I'm sorry that the Bistro services failed to meet your expectations. Unfortunately, we have to follow menu offers and pricing guidelines set by Marriott.

10/10 優異

Noelle

於 2024 年 1 月住了 5 晚
Courtyard by Marriott Ventura Simi Valley 於 2024年3月24日的回應
Thank you for the great score, Noelle! We hope to welcome you back soon.

6/10 一般

Kathi

家人同遊
讚好：職員與服務和住宿狀況
Very stark. Lady was very welcoming. However she Changed us from a King to a handicap room with two queen beds instead of one King. Never got a reason why. Just not a warm and fuzzy hotel. Stark room.
於 2024 年 1 月住了 2 晚
Marriott 於 2024年1月26日的回應
Kathi, We are sorry to read about your negative experience. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

6/10 一般

James

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Food service and coffee service is very expensive and very poor quality
於 2024 年 1 月住了 2 晚
Marriott 於 2024年1月26日的回應
James, Thank you for taking the time to review your recent stay. We appreciate your feedback as we continue to review our pricing accordingly.

10/10 優異

Edgar

讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great stay, staff was nice.
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月21日的回應
We're glad to know that you had a great stay. We really appreciate you sharing your feedback, Edgar!

10/10 優異

oshana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Judy 於 2024年1月21日的回應
Thank you, oshana! We hope to welcome you back soon.

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月21日的回應
Hi Kelly! Your feedback is very much appreciated.

10/10 優異

Shirley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and comfortable place to stay.
於 2024 年 1 月住了 5 晚
Judy 於 2024年1月21日的回應
Thank you, Shirley! We're glad you enjoyed your stay.

10/10 優異

Barry J

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Judy 於 2024年1月21日的回應
Thank you for sharing your feedback!

10/10 優異

Trent

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月16日的回應
I'm glad to hear that you enjoyed your stay.

10/10 優異

Charlene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月9日的回應
We appreciate the great rating! We look forward to seeing you again soon.

8/10 不錯

Miguel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 1 月住了 1 晚
Judy 於 2024年1月9日的回應
Thank you for your feedback.

10/10 優異

Ratna

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone (the staff) was courteous & friendly. I appreciate the convenience of location, close to everything that we need, including dining options & cute Makena coffee next door, & yet still quiet & safe. Would definitely come back & stay longer.
於 2023 年 12 月住了 3 晚
Marriott 於 2024年2月3日的回應
Ratna, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 優異

Julie

於 2024 年 1 月住了 1 晚
Judy 於 2024年1月9日的回應
Thank you for the positive feedback!

10/10 優異

Randy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Atefeh 於 2023年12月28日的回應
Dear Randy,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 優異

Cassie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Atefeh 於 2023年12月28日的回應
Dear CassieOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

4/10 欠佳

James

商務旅客, 多人同遊
讚好：整潔度和設施服務
不滿：住宿狀況
Shower was broken and the tv was broken. It was a problem to change rooms
於 2023 年 12 月住了 1 晚
Atefeh 於 2023年12月28日的回應
Dear James, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 優異

Jennifer Elissa

於 2023 年 12 月住了 1 晚
Atefeh 於 2023年12月28日的回應
Dear JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager