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Reviews of Arena eSports Hotel at Bugis Village

2.5 out of 5
Arena eSports Hotel at Bugis Village
Rochor Road, 166A, Singapore, Singapore

Reviews

6.4
Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 6 out of 27 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Zee

This property is right at the heart of the Bugis junction. Can't get any closer than that.
Stayed 5 nights in Mar 2024

8/10 Good

maricel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like is easy for everything and really good for all the guests there staying and so near to any place and transport or mrt station thanks alot 😍😍👍👍👍👍
Stayed 2 nights in Feb 2024
Response from Arena eSports Hotel on 1 Mar 2024
Thank you for your kind review :)

2/10 Terrible

welly

Disliked: Staff & service, property conditions & facilities
nothing is good
Stayed 2 nights in Feb 2024
Response from Arena eSports Hotel on 5 Mar 2024
Dear Guest, sorry we are unable to accept your last minute cancellation request. Thank you.

10/10 Excellent

Miriam

Liked: Amenities
Staff absolutely friendly and helpful and the location very convenient to Bus & MRT and shopping and eateries.
Stayed 5 nights in Nov 2023
Response from Arena eSports Hotel on 27 Dec 2023
Thank you for your kind review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple & Good
It is comfortable with budget friendly accommodation. Close to the MRT which is good for connectivity
Stayed 3 nights in Nov 2023
Response from Arena eSports Hotel on 27 Dec 2023
Thank you for your kind review

2/10 Terrible

JEREMY

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Christian Jan

Business traveller
For the price it's ok. The staff could be a little more friendlier.
Stayed 2 nights in Oct 2023

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and had a good time there, especially the gaming PCs. Very convenient and a lot of shops nearby and transport as well. Overall excellent.
Stayed 7 nights in Sep 2023
Response from Arena eSports Hotel on 27 Dec 2023
Thank you for your kind review

2/10 Terrible

Jean

Stayed 1 night in Sep 2023

8/10 Good

lydeea

Stayed 1 night in Sep 2023
Response from Arena eSports Hotel on 1 Jan 2024
Thank you for your kind review

4/10 Poor

Amy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great location and nothing else
Do yourself a favour and stay elsewhere. This hotel is bleak. The lobby is nice and the bathrooms are modeen. However the bathrooms smell strongly like drains and aren't cleaned often enough. The mens bathroom was really dirty, and showers were cold. The room is small but ok, however the lack of window is depressing and the A/C unit is right above your pillow. We arrived at 14:30 and even though the room was ready, we had to wait to check in at 3pm (or pay 30SGD to check on early). Checkout took 40 minutes because the 1 member of staff working at this time has to go and check every room himself before giving back deposit. Lobby is nixe and location very convenient, but I would not stay here. Might be ok for a one night stopover
Stayed 3 nights in Aug 2023
Response from Mike on 18 Sept 2023
Dear Guest, we do have rooms with private bathroom and windows too. Thank you.

2/10 Terrible

Agnes

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever stay at this dive. This was simply the worst place I have ever stayed. Be warned, it is a hostel not a hotel. Shared bathrooms are disgusting, filthy, rooms not cleaned, computers don't work or are missing, staff don't care/won't help, showers no hot water, noisy rooms with hear through walls. the fire warning system was disabled across the facility by covers over the smoke detectors making it a death trap. The slum lord owners of this dive should be ashamed of themselves. They go out of their way to make it seem like a hotel, when it's more like a homeless shelter. For gods sake if you have any respect for yourself and your family, stay somewhere else. I beg you.
Stayed 4 nights in Aug 2023
Response from Mike on 18 Sept 2023
Dear Guest, we do have rooms with private bathroom but at a slightly higher price. We are a budget friendly hotel offering very competitive prices and apologize if we can't meet your high expectations. Thank you.

6/10 Okay

Lazaro

Liked: Staff & service
Disliked: Cleanliness
For the price this is OK.
Location is great with subway station across the street and food options nearby as well. Do not pay more for a room with a window, the windows do not seal good and the road noise is annoying. No breakfast or anything included. The bathrooms are not upkept well, some of the toilet rooms constantly had water all over the floor. If you ask, they will hold your luggage during the day in case you have a late flight but still want to go out and explore, very helpful service. DO NOT use the laundry machines. They promise you that the washing machine pumps automatic detergent in... it does not. It will also not do a good spin cycle, which means your clothes will be absolutely soaked in sweaty water. The dryer will not be able to dry unless you use twice the money. Staff will not help as they claim it is third party. Save yourself the hassle and disappointed and go elsewhere to do laundry. I did not use any of the computer systems so I cannot speak to that.
Stayed 3 nights in Jun 2023
Response from Mike on 18 Sept 2023
Dear Guest, breakfast is not included in the room price and it was stated very clearly in your reservation details. As for the laundromat, there wouldn't be any issue if guest do not overload into the washing and dryer in order to have clean wash. Thank you.

6/10 Okay

Tek

Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very good location
This accommodation was 100% worth it because of the location. The mattress was comfortable although as it is in the description you have to climb to get into it. The bathroom was not as clean as expected, and most of the time at the end of the day missing toilet paper.
Stayed 3 nights in Jul 2023
Response from Arena eSports Hotel on 1 Jan 2024
Thank you for your kind review

8/10 Good

Chung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIGHT IN THE CENTER OF BUGIS AREA:EASY EXCESS TO SHOPPIG|NG AND FOOD
Stayed 4 nights in Jul 2023
Response from Arena eSports Hotel on 1 Jan 2024
Thank you for your kind review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an awesome establishment!!
Our stay here was amazing! We booked 4 nights at this hotel and really wish we'd booked it for the entirety of our trip, but just hadn't booked early enough. We arrived a couple of hours early, the gentleman at the desk was so helpful in being able to place our luggage in a secure room whilst we went to explore the area and kill time till we could check in. When we returned, the lady at the desk was so lovely in helping us retrieve our luggage and finishing the check-in process. The room was so much more than we had expected. We had a room with a queen sized bed, and shared bathroom facilities. Some people get squeamish about shared toilet/shower facilities - you do not need to worry with this place! They are cleaned regularly and always smelt so clean. Each of the showers came with a standard manoeuvrable shower head and overhead rain shower head. Shampoo, conditioner and body wash provided in the cubicles. The air-conditioning in the room was brilliant, the bed was incredibly comfortable (anyone with mobility/balance issues may find the raised beds to be a slight issue), there was a small kitchenette in the lobby area with a microwave, kettle, water dispenser, communal plates, cutlery and glasses. The gaming set ups were absolutely awesome as well! We're hoping to book here again the next time we come to Singapore! 11 out of 10 for this hotel! Thank you again to all the staff, our stay with you was fantastic!
Stayed 4 nights in Jul 2023
Response from Arena eSports Hotel on 1 Jan 2024
Thank you for your kind review

4/10 Poor

Annalyn

Travelled with family and small children
Disliked: Property conditions & facilities
Not satisfied with the room
Stayed 5 nights in Jul 2023

6/10 Okay

Sheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Arena Esports Hotel on 30 May 2023
Thank you for your review, we hope to perform better on your next trip with us

2/10 Terrible

Fernanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book using the application is not worthy
The location is very good and if you are a gamer, may this place is for you. However for a couple I would not recommended. The price outside of the application was cheaper than the book. I could not cancel my booking. The air conditioning was at my face, so no way to sleep with it. The clean aspect of a bathroom was not good. Overall for the paid amount the place needs to invest in whim
Dirty floor
Dirty stairs
Oily wall
You can see how close is from head to the air conditioning
Stayed 2 nights in Jan 2024

10/10 Excellent

ShuHui

Stayed 3 nights in Nov 2023
Response from Arena eSports Hotel on 1 Jan 2024
Thank you for your kind review

2/10 Terrible

Ryungsoo

Stayed 3 nights in Sep 2023

8/10 Good

cécile

Travelled with family
Liked: Staff & service, room comfort
Bon emplacement mais bruyant
Bon emplacement. Propreté salle d'eau et toilettes communes variable selon les jours. Bruit de l'avenue, fenetres non jointive. Bonne literie, chambre propre et bon état. Accueil variable selon le personnel.
Stayed 2 nights in Jul 2023
Response from Arena eSports Hotel on 1 Jan 2024
Thank you for your kind review