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Reviews of Citadines Connect Rochester Singapore

4.5 out of 5
Citadines Connect Rochester Singapore
1 Rochester Park, Singapore

Reviews

9.6

Exceptional

Rating 10 - Excellent. 46 out of 59 reviews" "
Rating 8 - Good. 11 out of 59 reviews" "
Rating 6 - Okay. 1 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

9.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danial

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and amenities.
Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 1 Feb 2024
Dear Danial, --Greetings! Thank you for reviewing your recent 2 nights stay with us. We are delighted you had a great stay with us and you liked the cleanliness, ambiance and décor of our rooms and facilities --All of us are indeed thrilled to learn you find our hotel’s location with easy accessibility to many eateries and shops convenient. ---It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. --It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great and quaint hotel. smooth check in. clean room, very spacious shower. great ambience.
Stayed 1 night in Jan 2024
Response from With Heartfelt Appreciation on 1 Feb 2024
Dear Mohamed, --Greetings and thank you for this delightful review! --All of us are thrilled to learn you and your lovely wife a wonderful stay with us, and you like the ambiance and cleanliness of the 5th level room you stayed in and our facilities. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your wife who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope our hotel will remain as your choice lodging whenever you and your lovely wife wish to take a short respite away from your busy schedule, and you will let us know if there is anything we can do to assist with your future stays with us. --It has truly been our great privilege and pleasure to have been of service to you and your lovely wife. We earnestly look forward to welcoming both of you back. We are at your service, and we wish your wife and you well. Thank you for your valued support. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

wai

Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 23 Mar 2024
Dear Wai, --Greetings from Citadines Connect Rochester Singapore! --Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We are thrilled to hear that you had an excellent experience during your stay and that you rated us 5 stars. --Your satisfaction is our top priority, and we are delighted that you enjoyed our hotel facilities and services. We strive to provide a comfortable and memorable stay for all our guests, and it's rewarding to know that we met your expectations. --We look forward to welcoming you back for another fantastic stay. If there's anything we can assist you with for your next visit, please feel free to let us know. --Your continued support means the world to us! --Kind regards, --The management of Citadines Connect Rochester Singapore

8/10 Good

YUE LING ERICA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in Aug 2023
Response from Zel (Guest Service) on 3 Sept 2023
Dear Ms Yue, Greetings from Citadines Connect Rochester Singapore!Thank you for your recent stay with us. We do hope that you had a comfortable one. We will be looking forward to be of service with you again. Have a great day ahead.

10/10 Excellent

Mohammed, Blacksburg

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in excellent condition and the room is clean, well-maintained and well-equipped. There are plenty of dining options around, especial the "The Vista Star" mall. There are also plenty of local shops. The area is safe and quiet. Staff are friendly and helpful. The hotel is more suited for business travelers. The MRT tram/train and bus station is just two minutes walk.
Stayed 2 nights in Aug 2023
Response from With Heartfelt Appreciation on 25 Aug 2023
Dear Mohammed,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for taking the time to review your recent stay at our hotel. We are delighted you had a wholly enjoyable and comfortable stay, and you like the ambiance and décor of our rooms and facilities. All of us are thrilled to learn you find our hotel’s location with proximity to a plethora of eateries, shops and nearby Buena Vista MRT station convenient and ideal for exploring our city-state. -----We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! -----All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Connect Rochester Singapore

8/10 Good

Reina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel hospitality is great but the third party (outsource) laundry service is unprofessional. They got color running over my slack which is an ultimate disappointment.
Stayed 5 nights in Aug 2023
Response from With Heartfelt Appreciation on 1 Sept 2023
Greetings! Thank you for reviewing your 5 nights stay experience at our hotel and for letting us know you had a pleasant stay with us. ---We are truly sorry for the disappointment caused to you by the service from our laundry vendor whereby your pair of slacks was returned to you stained. Please be assured our management has since highlighted this matter to our service provider and given them a stern warning. Additionally, we will be monitoring their service and we will terminate the contract if needed. ---Despite this distraction during your stay, we are heartened to know our team’s service compensated for the areas we lacked during your stay, and we sincerely thank you for your lovely mention. Thank you for your graciousness and kindness. ---All of us truly hope the inopportune incident with the laundry service will not deter you from staying with us again. ---Thank you for giving us the great privilege and pleasure to have been of service to you. All of us eagerly await to welcome you back and be of service to you again soon. We are at your service, and we wish you well. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great hotel & facilities, amazing staff.
Stayed 9 nights in Aug 2023
Response from With Heartfelt Appreciation on 13 Aug 2023
Dear Valued Guest,Greetings! We are so grateful you took the time to leave us a perfect-rated review of your stay experience at our hotel. We are delighted you had a wonderful 9 nights stay with us, and you like the décor and ambiance of our rooms and facilities. ----All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you!It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! -----With your recent stay with us, we earnestly hope our hotel will remain as your choice lodging in our city-state. We are at your service and wish you well. Thank you for your valued support. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Xue Li

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Response from With Heartfelt Appreciation on 30 Jul 2023
Dear Xue Li,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for reviewing your stay with a prefect rating. All of us are delighted you and your partner had a wholly enjoyable and comfortable stay with us, and that you like the ambiance and décor of our rooms and facilities. ----With your recent experience at our serviced residence, all of us sincerely hope our hotel will now be your choice lodging whenever you wish to have a short respite from your busy schedule. It has been our great privilege and pleasure to have been of service to you and your partner. We earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish both of you well. Thank you for your valued support.----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Dara

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Really nice staff and the lady who checked me in was extremely friendly and helpful.
Stayed 3 nights in Jul 2023
Response from With Heartfelt Appreciation on 27 Jul 2023
Dear Dara,Greetings! Thak you for your lovely review on your recent stay experience at our hotel. We are delighted you had a wonderful 3 nights stay with us. ----All of us sincerely thank you for your heartwarming compliment for our team’s service especially the service from our Guest Service team member Rois. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliment with Rois and the rest of our team members, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too!–----Thank you for giving us the great pleasure and privilege of having been of service to you at our hotel and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Pramod Kumar

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from With Heartfelt Appreciation on 23 Jul 2023
Dear Pramod Kumar,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our hotel. We are thrilled you had a fabulous stay with us, and you like the ambiance and décor of our suites and facilities. ----With your recent stay with us, all of us earnestly hope our hotel will remain as your choice lodging in our city-state. We look forward to being of service to you again. Thank you for your valued support. We are at your service, and we wish you well. -------Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from With Heartfelt Appreciation on 3 Jul 2023
Dear Andrew,Greetings! We are so grateful you took the time to leave us a perfect-rated review of your stay experience at our hotel. We are delighted you had a wonderful stay with us, and you like the décor and ambiance of our rooms and facilities. ----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! -----With your recent stay with us, we earnestly hope our hotel will remain as your choice lodging in our city-state. We are at your service and wish you well. Thank you for your valued support. -----Kind regards,The management of Citadines Connect Rochester Singapore

6/10 Okay

laurence

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from With Sincere Apologies on 15 Jun 2023
Dear laurence,Greetings. We deeply regret to learn you did not fully enjoy your 2 nights stay at our hotel and we are truly sorry for the disappointment caused to you. ------Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. We are at your service, and we wish you well. Thank you.---------Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Matthias

Stayed 2 nights in Jun 2023
Response from With Heartfelt Appreciation on 30 Jun 2023
Der Matthias,Greetings! We are so grateful you took the time to leave us a perfect-rated review for your experience at our hotel. -----We are delighted you had a wonderful stay with us, and you like the ambiance and décor of our rooms and facilities. ----All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! -----Thank you for giving us the great pleasure and privilege to have been of service to you. We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Anne

Liked: Cleanliness, room comfort
Fantastic Citadines 10/10 👍
What a great hotel ! Ticks all the boxes. The staff were very welcoming & helpful. The room was lovely with a fantastic view. Very clean , modern, close to transport & the mall. A very pleasant stay thank you 😊
Stayed 1 night in Jun 2023
Response from With Heartfelt Appreciation on 5 Jun 2023
Dear Anne,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for your heartwarming feedback. We are delighted you had a wholly enjoyable and comfortable stay with us, and you liked the ambiance and décor of the 4th level room you stayed in and our facilities. All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. ------It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well. Thank you for your valued support.----Kind regards,The management of Citadines Connect Rochester Singapore

8/10 Good

Joanne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
New hotel, minimalistic amenities. Like the design and the room. The hotel is next to a mall, convenient and suitable for those who r on business travel n whose office is nearby. Their lobby comes with coworking space which is really nice. They also have water dispenser and wireless charging on bedside table. What i dont like is that they dont provide complimentary parking and parking fees is really expensive.
Stayed 2 nights in Mar 2023
Response from With Heartfelt Appreciation on 17 Mar 2023
Dear Joanne,Greetings! Thank you for choosing our hotel and for letting us know you and your friend had an enjoyable and comfortable 2 nights stay with us. We are heartened to learn you like the ambiance and décor of the 6th level Deluxe room you stayed and our facilities. -----We deeply regret to learn your stay was detracted by the carpark charges at the building where our hotel is located and we apologise for the disappointment caused to you. Please allow us to share that the carpark belongs to a separate entity, and we humbly admit our managament has little control over this matter although we have negotiated a special parking rate for our guests who can approach our Guest Service team for the purchase of the special rate carpark coupons. We seeking your kind understanding over this matter and we sincerely hope this distraction in your recent stay will not prevent you from staying with us again. -----It has been our great pleasure to have been of service to you and your friend at our hotel and all of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Rajendra

Business traveller
Liked: Cleanliness, room comfort
Good time to stay at Citadine Connect Rochester
Nice and friendly staff, clean and cosey room
Stayed 14 nights in Feb 2023
Response from With Heartfelt Appreciation on 14 Mar 2023
Dear Rajendra,Greetings! Thank you for making our hotel your home away from home during your recent visit to our city-state. -----We are delighted you had a wonderful 14 nights stay with us, and you like the ambiance and décor of the 7th level Deluxe room you stayed in and our facilities. -----Thank you for letting us know you enjoyed our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you! ----It has truly been our great pleasure and privilege to have been of service to you and we look forward to being of service to you again. We are at your service, and we wish you well. -----Kind regards,The management of Citadines Connect Rochester Singapore

8/10 Good

wai

Stayed 2 nights in Mar 2023
Response from With Heartfelt Appreciation on 3 Apr 2023
Dear Wai,Greetings! Thank you for taking time to review your experience at our hotel. All of us are thrilled to learn you had an enjoyable and comfortable 2 nights stay with us. ----We have truly enjoyed being of service to you and we look forward to being of service to you again. We are at your service, and we wish you well. ----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful new property, 5 minutes walk from Star Vista Mall. Excellent rating exclude restaurant ( there is none) & minor construction onsite. I stayed over 10 days due to my dad's hospitalization. Returning to Citadines 's room & swam at pool was my sanctuary. Wonderful staff to greet, assist made me feel that they were well trained with good mind set. Hope to return to this beautiful property later this year.
Stayed 8 nights in Feb 2023
Response from With Heartfelt Appreciation on 3 Mar 2023
Dear Patricia,Greetings from Riverside Hotel Robertson Quay! Thank you for taking time to review your recent stay at our hotel. First and foremost, all of us at Citadines Connect Rochester sincerely hope your dad is recovering well and fast from his recent ailment and we wish him a speedy recovery and the best in health. -----We are delighted your lovely mum and you had a wholly enjoyable and comfortable stay with us, and you like the ambiance and ambiance of our rooms and facilities. It is indeed heartening to learn you enjoyed your daily swims at our hotel and this was therapeutic during a stressful time you were experiencing. -----All of us are truly grateful and humbled by your heartwarming compliment for our team’s service as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member. Thank you for making all of us feel valued and for fueling our passion to service! -----We note you will likely return to stay at our hotel at year-end and we shall do all possible to be deserving of your trust and ensure you parents and you have an enjoyable and comfortable stay. We would like to invite you to contact us if there is anything we may assist your parents and you with as we would be most glad to be of assistance to you. ----It has truly been our great pleasure and privilege to have been of service to your lovely mum and you. We are at your service, and we wish your parents and you well. Thank you. -----Kind regards,The management of Citadines Connect Rochester

10/10 Excellent

Maharshi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice location.
Stayed 1 night in Feb 2023
Response from With Heartfelt Appreciation on 17 Feb 2023
Dear Maharshi,Greetings! Thank you for choosing out hotel and letting us know you had a great stay with us. We are heartened to learn you find our location with proximity to many eateries and shops convenient. ——-We sincerely thank you for your heartwarming compliment for our team’s service as it inspires all of us to always strive to provide the best service in our industry. Please be assured we will be sharing your compliment with our team members and we will thank them for their contribution in making your stay a success. —-It has been our great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back soon. Thank you for your valued support. ——- Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Andrew

Stayed 1 night in Feb 2023
Response from With Heartfelt Appreciation on 13 Feb 2023
Dear Andrew,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for reviewing your recent stay at our hotel and for awarding a perfect rating for your experience at our hotel.. We are delighted you had a wholly enjoyable and comfortable stay with us.All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you.Kind regards, The management of Citadines Connect Rochester Singapore

8/10 Good

Ralph

Stayed 3 nights in Jan 2023
Response from With Heartfelt Appreciation on 7 Mar 2023
Dear Ralph,Greetings! Thank you for choosing our hotel and for awarding a high rating for your experience staying with us . We are thrilled to learn you had an enjoyable and comfortable 3 nights stay with us. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Connect Rochester Singapore

2/10 Terrible

Wendong

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very strong smell
Response from With Sincere Apologies on 9 Jan 2023
Dear Wendong ,Greetings. . We deeply regret to learn you have been very dissatisfied with your stay at our hotel and we are truly sorry for the disappointment caused to you and your partner by the smell of paint from the touch-up works being carried out at our newly opened hotel. We would like to assure you the works will be completed shortly, and we sincerely hope you will give us another chance to welcome you back as we truly wish to create a better stay experience for your lovely partner and you. We are at your service, and we wish both your partner and you well. Thank you.----Kind regards,The management of Citadines Connect Rochester

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from With Heartfelt Appreciation on 8 Jan 2023
Dear Valued Guest,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for reviewing your recent stay at our hotel and for awarding a perfect rating for your experience at our serviced residence. We are delighted you had an enjoyable and comfortable stay with us. All of us truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ----Kind regards, The management of Citadines Connect Rochester Singapore

8/10 Good

Shermin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The windows were extremely dirty, not sure if they really cleaned the exterior windows. But the room and toilets were extremely enjoyable. We were early, and the staff told us to wait. We were fine with that. However, the staff forgot to call us at the check-in time and we had to approach the reception to get our keys. Later patrons who came in received their keys earlier.
Response from With Heartfelt Appreciation on 6 Jan 2023
Dear Shermin,Greetings from Citadines Connect Rochester Singapore and Happy New Year! Thank you for choosing our hotel to usher in the new year and for letting us know you and your partner had an enjoyable and comfortable overnight stay with us. We sincerely thank you for your valuable feedback on the cleanliness of the building’s windows and our team’s service whereby they forgot to contact you when the 6th level Deluxe room was ready for your stay. We are truly sorry for the disappointment caused to you and we assure you we have since counselled our team members concerned. ---With regard to the building windows, we would like to inform you the main contractor of this newly opened property will be carrying out façade cleaning soon as the proper safety-related documentations have been filed with the authorities and building management. We seek your kind understanding over this matter. ----All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your partner. We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

LIN

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from With Heartfelt Appreciation on 28 Dec 2022
Dear LIN,Greetings from your friendly team at Citadines Connect Rochester Singapore and Merry Christmas! We are indeed thrilled to learn your lovely partner and you had a wholly enjoyable and comfortable stay at our hotel, and you like the décor and ambience of the 5th level Deluxe room you stayed in and our facilities. It has been our great pleasure to have been of service to you and your partner. We earnestly hope to welcome you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your valued support.---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel! It's beautiful, clean, safe, well located, nice amenities, and staff are amazing!
Response from With Heartfelt Appreciation on 23 Dec 2022
Dear Joanna,Greetings from Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for taking time to review your experience staying with us. We are delighted you had a wholly enjoyable and comfortable stay with us, and you like the cleanliness, ambiance and décor of our rooms and facilities.---All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. At Citadines Connect Rochester, each guest’s stay experience is very important to all of us and we shall always endeavor to walk the extra mile to ensure our guests’ stay requirements and satisfaction are well taken care of. Our management values our resident satisfaction as top priority and we are committed to our residents. Its residents like you who make our job wonderful and inspire us to fuel our passion to serve. ---We sincerely hope our hotel will now be your choice lodging whenever your travels bring you back to Singapore. It has been our great privilege and pleasure hosting you and being of service to you and we look forward to welcoming you back and be of service to you again soon. We are at your service, and we wish you well. Thank you. --- Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Rhys

Liked: Cleanliness, room comfort
Staycation in a quieter area of Singapore
Nice n clean hotel. Very new n i loved the design of the rooms, Only thing i didn’t like was the rough toilet paper provided.
Stayed 1 night in Dec 2022
Response from With Heartfelt Appreciation on 19 Dec 2022
Dear Rhys,Greetings. The team at Citadines Connect Rochester sincerely thanks you for taking time to review your recent staycation at our hotel and for letting us know you had a wholly enjoyable and comfortable stay with us. We are heartened to learn you like the ambiance and cleanliness of the 5th level Deluxe room you stayed in and our facilities.---We sincerely thank you for your candid feedback about the toilet paper texture and we assure you we shall be sharing your feedback with our Procurement colleagues so they can review our current inventory and consider a change. ----With your recent stay experience, all of us truly hope you will now make Citadines Connect Rochester your choice lodging whenever you wish to have a short respite from your busy schedule, and you will also recommend us to your family and friends. Thank you for giving us the great pleasure of hosting you at our hotel and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
This is my third stay here! The people are wonderful from front desk to housekeeping, management to maintenance, everyone I interacted with wants to ensure a good guest experience and make it really special to be here!
Response from With Heartfelt Appreciation on 18 Dec 2022
Dear Joanna,Greetings from your friendly team at Citadines Connect Rochester Singapore and welcome back! Thank you for choosing our hotel and for reviewing your recent 8-nights stay with us. We are delighted you had another great stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–We note you have extended your stay with us, and we assure you your stay experience is important to us. If there is anything we can assist you with, we invite you to let us know as we would be most glad to be of service to you.--All of us sincerely thank you for your valued support and we hope our hotel will always be your choice accommodation whenever your travels bring you back to our city-state. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. As always, we are at your service, and we wish you well. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

SO RAH

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious rooms, prime location that's easily connected to other prime locations across the country via both the East-West and Circle lines (MRT), and exceptionally clean and well thoughtout facilities (the shared working space on 2F is awesome). I truly felt like being at home throughout my 9-night stay here.
Response from With Heartfelt Appreciation on 13 Dec 2022
Dear SO RAH,Greetings from Citadines Connect Rochester! Thank you for choosing our hotel and for taking time to review your 9-nights stay experience at our hotel. We are delighted you had a great stay with us, and you like the ambiance and décor of our rooms and facilities. We are indeed heartened to learn you found our location with easy accessibility to many eateries, shops and Buona Vista MRT station convenient. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–All of us sincerely thank you for your valued support and we hope our hotel will always be your choice accommodation whenever your travels bring you back to our city-state. Thank you for giving us the great pleasure to have been of service to you at our hotel, and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Joanna

Liked: Amenities, property conditions & facilities
It's a new property so it's beautiful: fresh, new, and will offer even more amenities when dining is operational. The pool and fitness center are lovely, as are everyone from front desk to housekeeping. The quality of towels and slippers is very good and they are eco conscious! The location was perfect for public transport. It's quiet but with easy access to malls and grocery store. I had a truly great stay!
Stayed 3 nights in Nov 2022
Response from With Heartfelt Appreciation on 22 Nov 2022
Dear Joanna,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for reviewing your recent 3-nights stay at our hotel. We are delighted you had a wholly enjoyable and comfortable stay with us, and you like the décor and ambiance of our room and facilities. We are truly humbled and grateful for your lovely compliments for our team’s service as it inspires us to always provide the highest level of service in our industry. Please be assured we shall be sharing your lovely compliment with our team members, and we are sure they shall be wearing big smiles upon learning of your compliment. Thank you! ---With your recent experience at Citadines Connect Rochester, we sincerely hope you will make our hotel your choice lodging whenever your travels bring you back to our city-state, and you will also recommend us to your family and friends. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you for your valued support. ---.Kind regards, The management of Citadines Connect Rochester Singapore

10/10 Excellent

Ute

Travelled with family
Liked: Cleanliness, property conditions & facilities
Das Hotel ist super modern, alles auf neusten Stand, die Zimmer etwas klein aber dennoch ausreichend. Das Hotel liegt leider sehr weit außerhalb im Universitären Viertel, die Bahnstation ist sehr nahe gelegen.
Stayed 4 nights in Mar 2024
Response from With Heartfelt Appreciation on 30 Mar 2024
Dear Ute, ---Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for taking the time to review your recent stay at our hotel. ---We are delighted your lovely family and you had a wholly enjoyable and comfortable stay, and you like the ambiance and décor of our rooms and facilities. ---We have truly enjoyed being of service to you and your lovely family. --We earnestly look forward to welcoming your family and you back. We are at your service, and we wish all of you well. Thank you for your valued support. ---Kind regards, ---The management of Citadines Connect Rochester Singapore

10/10 Excellent

Jeong-Geol

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 2 Feb 2024
Dear Jeong Goel, --Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for awarding a perfect rating for your 3 nights stay with us.--All of us are delighted to learn you had a wholly enjoyable and comfortable stay with us. Your feedback definitely brings great encouragement to our team to strive for service excellence and continue to provide the best service possible. Thank you! –It has been our great pleasure and privilege to have been of service to you and we truly look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish you well. Thank you for your valued support.Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Hiroaki

Stayed 3 nights in Nov 2023
Response from With Heartfelt Appreciation on 21 Dec 2023
Dear Hiroaki,Greetings from Citadines Connect Rochester Singapore! Thank you for your valued support for our hotel and for taking the time to review your 3 nights stay with us. --We are delighted you have awarded a perfect rating for your stay experience. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! --With your experience staying with us, we sincerely hope our hotel will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist you with your stay at our hotel, we invite you to contact us as we would be most glad to be of assistance. We are at your service, and we wish you well. --Thank you for giving us the great pleasure and privilege of hosting you at our hotel. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

JEONGSEON

Stayed 1 night in Nov 2023
Response from With Heartfelt Appreciation on 7 Nov 2023
Dear JEONGSEON,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our hotel. We are thrilled to learn you had an excellent stay with us. ---It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! ---It has truly been our great pleasure and privilege to have been of service to you during your recent stay with us and all of us earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Sang Hyeon

Business traveller
Liked: Cleanliness, room comfort
Stayed 9 nights in Oct 2023
Response from With Heartfelt Appreciation on 3 Nov 2023
Dear Sang Hyeon,Greetings! We are so grateful you took time to review your 9 nights stay experience at our hotel. We are delighted you had a wholly fabulous stay with us. ---All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful. Thank you for fuelling our passion to serve! --With your recent stay with us, all of us earnestly hope our hotel will remain as your choice lodging whenever your travels bring you back to our city-state. If there is anything we can do to assist you with your stay at Citadines Connect Rochester, please do not hesitate to let us know as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Jun

Business traveller
Liked: Cleanliness, room comfort
매일 매일 청결상태가 유지되어 좋았습니다!
Stayed 5 nights in Oct 2023
Response from With Heartfelt Appreciation on 1 Nov 2023
Dear Jun,Greetings! We are so grateful you took the time to leave us a perfect-rated review of your stay experience at our hotel. We are delighted you had a wonderful 5 nights stay with us, and you like the cleanliness and ambiance of the 7th level room you styed in and our facilities. ---It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! --With your recent stay with us, we earnestly hope our hotel will remain as your choice lodging in our city-state. We are at your service and wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Kwok Chiu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is new and clean. The staff is good in communication.
Stayed 2 nights in Oct 2023
Response from With Heartfelt Appreciation on 16 Oct 2023
Dear Kwok Chiu,Greetings from Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for awarding a perfect rating for your experience staying with us as it shows us you had a wholly enjoyable and comfortable 6 nights stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. –With your recent experience staying with us, all of us sincerely hope you will now make our hotel your choice lodging whenever your travels bring you back to Singapore. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Michel

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from With Heartfelt Appreciation on 16 Sept 2023
Dear Michel,Greetings! Thank you for awarding a perfect rated review. We are delighted your lovely wife and you had a wholly enjoyable and comfortable 5 nights stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --It has truly been our great privilege and pleasure to have been of service to you and your lovely wife. All of us eagerly wait to welcome you back. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Yuki

Stayed 2 nights in Sep 2023
Response from With Heartfelt Appreciation on 5 Oct 2023
Dear Yuki,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for choosing our hotel for your recent trip to our city-state and for taking time to review your experience staying with us. --We are thrilled to learn you have awarded a perfect rating for your 2 nights stay with us as it shows us you had a wonderful stay at our hotel. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --All of us sincerely thank you for your valued support and we hope our hotel will always be your choice accommodation in our city-state. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. As always, we are at your service, and we wish you well. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

KA YUI

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from With Heartfelt Appreciation on 15 Aug 2023
Dear KA YUI,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for choosing our hotel for your recent trip to our city0state and for taking time to review your experience staying with us. ----We are thrilled to learn you have awarded a perfect rating for your 4 nights stay with us as it shows us you and your lovely partner had a wonderful stay at our hotel. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----All of us sincerely thank you for your valued support and we hope our hotel will always be your choice accommodation in our city-state. It has truly been our great pleasure and privilege to have been of service to you and your lovely partner, and all of us earnestly look forward to welcoming you back. As always, we are at your service, and we wish both of you well. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

AZLY

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from With Heartfelt Appreciation on 25 Jul 2023
Dear AZLY,Greetings! We are so grateful you took the time to leave us a perfect-rated review on your stay experience at our hotel. ----All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your lovely partner who make our job wonderful. Thank you! -----With your recent stay with us, all of us earnestly hope our hotel will remain as your choice lodging whenever your travels bring you back to our city-state. Do let us know if you require any assistance with your stay as we would be most glad to be of service to you and your partner. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

CHIA-YU

Business traveller
Liked: Cleanliness, room comfort
Nice hotel for short business trip
Hotel is good and all accessories are pretty well and usefully, and go greens. Location is the business area not good for shopping but it’s silence if you want have a good rest.
Stayed 1 night in May 2023
Response from With Heartfelt Appreciation on 3 Jun 2023
Dear CHIA-YU,Greetings from Citadines Connect Rochester Singapore! Thank you for your valued support for our hotel and for taking time to review your stay with us. We are delighted you awarded a perfect rating for your stay experience with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! ------All of us are truly appreciative of your support for our Go-Green initiatives and we assure you our management shall always strive to review more sustainable practices at our residence as part of our contribution to benefit the broader environment. -----Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. All of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. -----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

HYUNKOO

Liked: Cleanliness, room comfort
직원분들도 모두 친절하시고 숙소도 깨끗하고 너무 좋았습니다 주변에 산책하기도 좋고 쇼핑몰도 있어 편했습니다
Stayed 4 nights in Feb 2023
Response from With Heartfelt Appreciation on 28 Feb 2023
Dear HYUNKOO,Greetings from Citadines Connect Rochester Singapore and welcome back! Thank you for choosing our hotel and for reviewing your recent stay with us. We are delighted you and your lovely partner had another wholly enjoyable and comfortable stay with us, and you like the ambiance and cleanliness of the 4th level Garden Deluxe room assigned for your 4 nights stay and our facilities. We are indeed heartened to learn you found our location with proximity to a shopping mall convenient and ideal for your visit to our city-state.-----We sincerely thank you for your compliment for our team’s service. Your heartwarming feedback for our service is very much appreciated as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member.------It has truly been our great privilege and pleasure to have been of service to your lovely partner and you at our hotel, and all of us truly look forward to welcoming you back and be of service to you again in the future. We are at your service, and we wish both of you well. Thank you for your valued support.------Best regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

HYUNKOO

Liked: Cleanliness, room comfort
보나 비스타 최고의 호텔 다음에도 선택 친절한 직원
Stayed 1 night in Feb 2023
Response from With Heartfelt Appreciation on 28 Feb 2023
Dear HYUNKOO,Greetings from Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for letting us know your lovely partner and you had a wholly enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–----Thank you for giving us the great pleasure to have been of service to you and your lovely partner at our hotel, and all of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, new and near MRT and mall
Stayed 3 nights in Feb 2023
Response from With Heartfelt Appreciation on 22 Feb 2023
Dear Andre,Greetings from Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for reviewing your recent stay with us. We are delighted you had an enjoyable and comfortable stay with us, and you like the cleanliness, ambiance and decor of the 6th level Deluxe room assigned for your 3 nights stay and our facilities. We are thrilled to learn you found our hotel’s location with easy accessibility to The Star Vista mall and Buona Vista MRT station convenient and ideal for your visit to our city-state. –--With your experience at our serviced residence, all of us truly hope Citadines Connect Rochester will be your choice lodging whenever your travels bring you back to our city-state. All of us earnestly look forward to welcoming you back and be of service to you again. Thank you for giving us the great privilege and pleasure to be of service to you. We are at your service, and we wish you well. Thank you for your valued support.---- Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from With Heartfelt Appreciation on 21 Feb 2023
Dear Valued Guest,Greetings from Citadines Connect Rochester Singapore! Thank you for choosing our hotel for your recent visit to our city-state and for awarding a perfect rating for your experience staying with us as it shows us you had a wholly enjoyable and comfortable 6 nights stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. –--With your recent experience staying with us, all of us sincerely hope you will now make our hotel your choice lodging whenever your travels bring you back to Singapore. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

JUNGHWAN

Stayed 4 nights in Feb 2023
Response from With Heartfelt Appreciation on 22 Feb 2023
Dear JUNGHWAN,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for reviewing your recent stay at our hotel and for awarding a perfect rating for your experience staying with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us, and you have enjoyed our service. It has truly been our great privilege and pleasure to have been of service to you and we sincerely look forward to welcoming you back and be of service to you again. If there is anything we may assist with your stays at our hotel, we invite you to contact us as we would be most glad to be of assistance to you. We are at your service, and we wish you well. Thank you for your valued support.-------Kind regards, The management of Citadines Connect Rochester Singapore

10/10 Excellent

Lin-Jie

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2023
Response from With Heartfelt Appreciation on 19 Feb 2023
Dear Lin-Jie,Greetings from Citadines Connect Rochester Singapore! Thank you for choosing our hotel and for awarding a perfect rating for your experience staying with us as it shows us you had a wholly enjoyable and comfortable 6 nights stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. –--With your recent experience staying with us, all of us sincerely hope you will now make our hotel your choice lodging whenever your travels bring you back to Singapore. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from With Heartfelt Appreciation on 15 Feb 2023
Dear Valued Guest,Greetings from your friendly team at Citadines Connect Rochester Singapore! Thank you for choosing our hotel for your recent trip to our city-state and for awarding a perfect rating for your experience staying with us. We are indeed thrilled to learn you had a wholly enjoyable and comfortable stay at our hotel. ----With your experience at our hotel, we sincerely hope you will now make Citadines Connect Rochester your choice hotel whenever your travels bring you back to Singapore. . It has been our great pleasure to have been of service to you. We earnestly hope to welcome you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your valued support.----Kind regards,The management of Citadines Connect Rochester Singapore

10/10 Excellent

Myung Lip

Stayed 9 nights in Jan 2023
Response from With Heartfelt Appreciation on 9 Feb 2023
Dear Myung Lip,Greetings! Your team at CItadines Connect Rochester sincerely thanks you for giving us the great privilege and pleasure to have been of service to you during your recent tri to our city-state. We are delighted you had a wholly enjoyable and comfortable 9 nights stay with us. —— With your experience staying at our hotel, all of us sincerely hope you will now make Citadines Connect Rochester your choice lodging whenever your travels bring you back to Singapore. If there is anything we may assist with your future stays at our hotel, we invite you to contact us as we would be most glad to be of assistance to you. ——- All of us have truly enjoyed being of service to you Ms we earnestly look forward to welcoming you back soon. We are at your service and we wish you well. Thank you for your valued support. —— Kind regards,The management of Citadines Connect Rochester Singapore