Outdoor pool, pool loungers

Reviews of Courtyard by Marriott Singapore Novena

4 out of 5
Courtyard by Marriott Singapore Novena
99 Irrawaddy Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 157 out of 270 reviews" "
Rating 8 - Good. 85 out of 270 reviews" "
Rating 6 - Okay. 14 out of 270 reviews" "
Rating 4 - Poor. 10 out of 270 reviews" "
Rating 2 - Terrible. 4 out of 270 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Courtyard Singapore Management on 8 Apr 2024
Dear Erick,We are glad that you had a 5/5 experience during your stay. It would be our pleasure to host you again in the near future.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Natarajan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to MRT, near to many tourist attractions even by local cabs ..
Stayed 2 nights in Mar 2024
Response from Courtyard Singapore Management on 19 Mar 2024
Dear Natarajan,Thank you for choosing Courtyard Singapore. We are pleased to know that you enjoyed your stay, especially with regard to our convenient location.It would be our pleasure to host you again in the near future, whenever your travels beckon you to our tropical metropolis.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Miles

Stayed 1 night in Jan 2024
Response from Courtyard Singapore Management on 5 Feb 2024
Dear Miles,Thank you for your 10/10 rating. We are pleased to know that your stay experience was a satisfactory one.It would be our pleasure to host you again the near future.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Yiu Ki Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, extremely clean and comfortable. View is good. Staff are nice and helpful, we pay extra to include breakfast through expedia booking, but when we arrived we were told breakfast not include, thanks for staff solving. Recommend. Shopping and dining are so convenient, many choices of food. Good location.
Stayed 9 nights in Jan 2024
Response from Courtyard Singapore Management on 25 Jan 2024
Dear Ronald,Thank you for taking the time to pen this thoughtful review.At Courtyard Singapore, we are always happy to assist you with your needs. We are pleased to know that the breakfast issue was resolved to your satisfaction.We are likewise delighted that you enjoyed the room, location, and panoramic views. It would be our pleasure to welcome you back to our hotel in the near future for another excellent stay.Warm Regards,Courtyard Singapore Management

6/10 Okay

MONICA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtyard Singapore Management on 9 Jan 2024
Dear Monica,Thank you for choosing Courtyard Singapore.It would be our pleasure to welcome you back for an improved stay experience.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Trevor

Stayed 2 nights in Dec 2023
Response from Courtyard Singapore Management on 10 Jan 2024
Dear Trevor,Thank you for giving us a 5/5 rating. We are glad that you enjoyed your stay with us.We look forward to having the pleasure of hosting you in the near future for another excellent stay.Warm Regards,Courtyard Singapore Management

8/10 Good

Youngseok

Stayed 6 nights in Dec 2023
Response from Courtyard Singapore Novena Management on 2 Jan 2024
Dear Youngseok,Thank you for leaving us a positive rating. We are delighted that you had an enjoyable stay with us.We hope to welcome you back in the near future.Warm Regards,Courtyard Singapore Novena Management

6/10 Okay

Verified traveller

Travelled with family
The hotel did not have much options for Vegetarian / Indian food. So if you are someone who is pure veg and wishes to have Indian food once in a while, hotel would not be a good option. Also the room we booked was a premium room. Although it was a decent compact room, but surprisingly it did not have a chair/stool - which ladies prefer to have in case they need to put on cosmetics.
Stayed 4 nights in Nov 2023
Response from Courtyard Singapore Novena Management on 5 Jan 2024
Dear Anonymous,Thank you for your feedback. We are sorry that the food and furnishings did not meet your needs. Our hotel will continue striving to be welcoming for all guests.Warm Regards,Courtyard Singapore Novena Management

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Courtyard Singapore Novena Management on 7 Dec 2023
Dear Peter,Thank you for giving us a positive rating. It pleases us to know that you enjoyed your stay at our hotel.It would be our pleasure to welcome you back for another pleasant stay.Warm Regards,Courtyard Singapore Novena Management

10/10 Excellent

Raul

Stayed 4 nights in Oct 2023
Response from Courtyard Singapore Management on 6 Nov 2023
Dear Raul,Thank you for your 10/10 rating. It is our delight to make your stay a wonderful experience.We hope to welcome you back in the near future, whenever you visit our island-city.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Denis

Stayed 2 nights in Oct 2023
Response from Courtyard Singapore Management on 18 Oct 2023
Dear Denis,Thank you for choosing Courtyard Singapore. We are delighted that you had a 10/10 experience during your stay.It would be our pleasure to welcome you back to our hotel, whenever you return to our tropical metropolis.Warm Regards,Courtyard Singapore Management

8/10 Good

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected - not uncomfortable but vegan-hostile
Pleasant enough. Disappointing there was no plant based milk for coffee or breakfast cereal and the coffee was that machine stuff. Happily I found a Starbucks only a five minute walk away and also a supermarket. Hotel had very little on the menu for a vegan.
Stayed 3 nights in Sep 2023
Response from Courtyard Singapore Management on 3 Oct 2023
Dear Charlotte,Thank you for your review.We are sorry for falling short of your expectations. On your return stay, our staff will be happy to point out the soy milk available on our buffet counter daily. It would also be our pleasure to customise dishes and beverages that will suit your needs.We hope to be able to host you again for a renewed experience.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Meng Le

Stayed 6 nights in Sep 2023
Response from Courtyard Singapore Management on 20 Sept 2023
Dear Meng Le,Thank you for your stamp of approval and recognition. It is our pleasure to make your stay in Singapore a comfortable experience.We hope to host you again in the near future whenever you are in town.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute perfection
Stayed 9 nights in Sep 2023
Response from Courtyard Singapore Novena Management on 19 Sept 2023
Dear Joshua,Thank you for your stamp of approval and recognition. We are delighted that you thoroughly enjoyed your stay with us. It would be our pleasure to welcome you back in the near future for another amazing experience.Warm Regards,Courtyard Singapore Novena Management

4/10 Poor

YANG

Stayed 1 night in Aug 2023
Response from Courtyard Singapore Management on 11 Sept 2023
Dear YANG,We are sorry for falling short of your expectations. We would like to hear from you about your experience. If you are willing to spare us some time, please write to us via private message.Warm Regards,Courtyard Singapore Management

8/10 Good

Oam, Kearny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, breakfast, rooms a bit small but comfortable. Our checkin staff was not too friendly and helpful but the other staff members were extremely courteous and helpful!
Stayed 4 nights in Aug 2023
Response from Courtyard Singapore Novena Management on 23 Aug 2023
Dear Oam,We are delighted that you enjoyed the location, breakfast, and use of space in your room.At Courtyard Singapore, we pride ourselves in giving our guests a warm welcome. We are sorry that we fell short of that expectation during your check-in journey. On the other hand, we would like to thank you for affirming the other staff members for their hospitable spirit.We hope to welcome you back to our hotel in the near future, whenever you are in town.Warm Regards,Courtyard Singapore Novena Management

10/10 Excellent

ERIC

Stayed 8 nights in Aug 2023
Response from Courtyard Singapore Management on 22 Aug 2023
Dear ERIC,Thank you for choosing Courtyard Singapore. We are pleased to know that you had an amazing stay.It would be our pleasure to welcome you back in the near future whenever you are in town.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Shirlyn

Stayed 1 night in Aug 2023
Response from Courtyard Singapore Management on 15 Aug 2023
Dear Shirlyn,Thank you for giving us a 10/10 rating. We are delighted that you enjoyed your stay at Courtyard Singapore.It would be our pleasure to welcome you back for another excellent stay.Warm Regards,Courtyard Singapore Management

10/10 Excellent

SONAL

Stayed 3 nights in Jul 2023
Response from Courtyard Singapore Management on 21 Aug 2023
Dear SONAL,Thank you for taking the time to leave us a 5/5 rating. We are glad that you had an amazing stay at Courtyard Singapore.It would be our pleasure to host you again in the near future, whenever you are in town.Warm Regards,Courtyard Singapore Management

10/10 Excellent

IKKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The hotel is clean, modern. It also offers a wide variety of wonderful breakfast selections. Its 2 minutes walk to MRT station, and linked to a mall, which also offers a vast food selection. Love this hotel !!
Stayed 3 nights in Jul 2023
Response from Courtyard Singapore Novena Management on 26 Jul 2023
Dear IKKE,Thank you for taking the time to pen this glowing review. It is our pleasure to keep your room in pristine condition and to start your day right with a sumptuous breakfast.We are certain that you are not finished with exploring the amazing eateries in our area. Do consider booking with our hotel again whenever you visit our sunny island. We would be delighted to be your host.Warm Regards,Courtyard Singapore Novena Management

8/10 Good

Aayush

Stayed 3 nights in Jul 2023
Response from Courtyard Singapore Management on 10 Aug 2023
Dear Aayush,Thank you for your review. We are pleased to know that you had a positive overall experience at our hotel.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Courtyard Singapore Management

10/10 Excellent

Ugur

Stayed 6 nights in Jul 2023
Response from Courtyard Singapore Novena Management on 14 Jul 2023
Dear Ugur,Thank you for taking the time to leave this review. It pleases us to know that you were satisfied with our hotel at various touch points.We hope to welcome you back in the near future for yet another excellent stay.Warm Regards,Courtyard Singapore Novena Management

10/10 Excellent

Sindjaja

Stayed 1 night in Jul 2023
Response from Courtyard Singapore Novena Management on 10 Jul 2023
Dear Sindjaja,Thank you for giving us a 10/10 score. We are delighted that you were satisfied with our hotel at various touch points.It would be our pleasure to welcome you back in the near future for another wonderful stay.Warm Regards,Courtyard Singapore Novena Management

6/10 Okay

Jaess

Stayed 2 nights in Jun 2023
Response from Courtyard Singapore Novena Management on 26 Jun 2023
Dear Guest,Thank you for taking the time to leave us a rating. We hope that we can offer you a better experience should you choose to return to our hotel.Warm Regards,Courtyard Singapore Novena Management

10/10 Excellent

Christopher

Stayed 2 nights in Jun 2023
Response from Courtyard Singapore Novena Management on 10 Jul 2023
Dear Christopher,Thank you for choosing Courtyard Singapore. It pleases us to know that you enjoyed your stay with us.We hope to welcome you back in the near future for another excellent stay.Warm Regards,Courtyard Singapore Novena Management

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
クレジットカードの名前とパスポートの名前は一致しないため、いくら説明にしても融通してくれなかったため、結局ATMでクレジットカードから現金を下ろして払いました。クレジットカードは自分の物だと証明必要でしたら、事前に教えてもらえば、パスポートと同じ名前のクレジットカードを持っていくのに、本当に腹立ちました。
Stayed 11 nights in May 2023
Response from Courtyard Singapore Novena Management on 26 Jun 2023
Dear Guest,We apologise for the inconvenience caused. Thank you for taking the time to leave this review.Warm Regards,Courtyard Singapore Novena Management

10/10 Excellent

Maggie

Stayed 1 night in May 2023
Response from Courtyard Singapore Novena Management on 23 May 2023
Dear Maggie,It pleases us to know that you had an excellent stay at Courtyard Singapore. Thank you for taking time to post this review. We look forward to welcoming you back for yet another wonderful stay.Warm Regards,Courtyard Singapore Novena Management

10/10 Excellent

Cesar

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Courtyard Singapore Novena Management on 3 May 2023
Dear Cesar,Thank you for taking the time to leave us a positive rating. We are glad to know that you have had a pleasant stay experience with us.We hope to have the pleasure of welcoming you back.Warm Regards,Courtyard Singapore Novena Management

4/10 Poor

Mr. Glenn

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay here
First of all, there's no bell service, the concierge is on the 22nd. So I arrived after 14hours flight, with 2 big baggages, and had to drag them up to the lift. Room is very very small for £240/night. Toilet is part of the room with 2 sliding doors as partition. Don't stay here.
Stayed 3 nights in Jan 2023
Response from JJ on 3 Feb 2023
Dear Mr. Glenn, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Management of Courtyard by Marriott Singapore Novena

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not value for money.
Not value for money. Very basic. No coffee in room?
Stayed 2 nights in Jan 2023

2/10 Terrible

Salvador, Placentia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The Bar and the pool was Under construction for few hours every day! Also The Rooms are super small and super expensive.
Stayed 2 nights in Sep 2022
Response from JJ on 4 Oct 2022
Dear Salvador, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We really hope you choose to stay with us again when your travels bring you back to the area.Yours sincerely,Management of Courtyard by Marriott Singapore Novena

10/10 Excellent

JUNG HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from JJ on 24 Aug 2022
Dear Katherine,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive review, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Management of Courtyard by Marriott Singapore Novena

8/10 Good

Nicholas

Stayed 3 nights in Jul 2022
Response from JJ on 29 Jul 2022
Dear Nicholas, On behalf of the entire hotel team, I want to thank you for sharing about your rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best regards, Management of Courtyard by Marriott Singapore Novena

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
A Great Stay
Great location by a transit stop. Very nice facilities.
Stayed 5 nights in Jun 2022
Response from JJ on 6 Jul 2022
Hi, Kenneth, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback. We hope to welcome you again soon. Yours sincerely, Management of Courtyard by Marriott Singapore Novena

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from JJ on 13 Jun 2022
Dear Jennifer, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon. Sincerely, Management of Courtyard by Marriott Singapore Novena

10/10 Excellent

Suresh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was amazing and very helpful especially front of desk and the concierge on the ground floor. Clean and nicely kept room. Very happy will definitely come again.
Stayed 2 nights in Apr 2022
Response from JJ on 24 May 2022
Dear Suresh, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Julia Jufri Executive Assistant Courtyard by Marriott Singapore Novena julia.jufri@courtyard.com 65-6378 2002

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Services!!! Keep it up!!!
Stayed 2 nights in Apr 2022
Response from Courtyard by Marriott Singapore Novena on 18 May 2022
Dear Cornelius Thank you so much for choosing to stay with us at Courtyard by Marriott Singapore Novena. We are grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected in your visit. It was a pleasure serving you and we look forward to welcoming you back again with our warm hospitality. Warm regards, Jasmine Lee Marketing Communications Manager

8/10 Good

Nicholas

Stayed 4 nights in Mar 2022
Response from JJ on 13 Jul 2022
Dear Nicholas, Thank you so much for choosing to stay with us at Courtyard by Marriott Singapore Novena. We are grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected in your visit. It was a pleasure serving you and we look forward to welcoming you back again with our warm hospitality. Warm regards, Management of Courtyard by Marriott Singapore Novena

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Courtyard by Marriott Singapore Novena Team on 16 Mar 2020
Dear Carolina, Greetings from Courtyard by Marriott Singapore Novena We hope you had a pleasant stay with us and we look forward to welcoming you back to Courtyard by Marriott Singapore Novena sometime soon. Cheers,

8/10 Good

Abdelaali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Everything is nice at this place, location, breakfast, room, and the infinity pool with the view. All went well till my 4th day when I asked for a coffee in the lobby, they wanna charge me $6 for small cup of coffee, really!! After staying 4 nights and spending over $1000 you didn’t appreciate my business and you charge your clients for cup of coffee that can cost you less then 50 cents. Not a proper way to do business Marriott.
Stayed 1 night in Feb 2020
Response from Andrew Lee, Executive Assistant Manager - Rooms on 25 Feb 2020
Dear Abdelaali, Greetings from Courtyard by Marriott Singapore Novena Thank you for sharing your review with us. We are sorry to hear about your negative experience during your stay with us. We will look into the said concern. Thank You.

10/10 Excellent

Keng Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Courtyard by Marriott Singapore Novena Team on 25 Feb 2020
Dear Keng Keong, Greetings from Courtyard by Marriott Singapore Novena Thank you for sharing your rating with us. We hope that you had a pleasant stay with us and we look forward to welcoming you back to Courtyard by Marriott Singapore Novena sometime soon. Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Courtyard by Marriott Singapore Novena Team on 25 Feb 2020
Dear Sir/Mdm Greetings from Courtyard by Marriott Singapore Novena Thank you for sharing your review with us. We hope you had a pleasant stay with us and look forward to welcoming you back to Courtyard by Marriott Singapore Novena sometime soon. Cheers

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Courtyard by Marriott Singapore Novena Team on 11 Feb 2020
Dear Sir/Mdm, Thank you for staying with us and for the 5 star rating. We look forward to welcoming you back to Courtyard by Marriott Singapore Novena sometime soon. Cheers,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Courtyard by Marriott Singapore Novena Team on 11 Feb 2020
Dear Sir/Mdm, Thank you for sharing your 5* experience with us. We hope you had a wonderful stay at Courtyard by Marriott Singapore Novena. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Courtyard by Marriott Singapore Novena Team on 11 Feb 2020
Dear Sir/Mdm, Thank you for staying at Courtyard by Marriott Singapore Novena and taking the time to drop us a positive review. We hope to welcome you back again soon Cheers,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Andrew Lee, Executive Assistant Manager – Rooms on 3 Feb 2020
Dear Sir/Mdm, Thank you for the 5 star review! We hope you enjoyed your stay. Cheers

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful View and convenient locat
Stayed 2 nights in Jan 2020
Response from Andrew Lee, Executive Assistant Manager – Rooms on 31 Jan 2020
Dear Sir/Mdm, Thank you for staying with us and we are glad to hear that you love our view and convenient location of the property. We hope to welcome you again on your next visit! Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing went well. Location was a little too far from the center of Singapore but otherwise is a great hotel
Stayed 2 nights in Jan 2020
Response from Andrew Lee, Executive Assistant Manager – Rooms on 31 Jan 2020
Dear Sir/Mdm, Greetings from Courtyard by Marriott Singapore Novena and we are glad to hear that you had a smooth stay at our property. While we are not located in the Marina Bay area, we are just a couple of MRT stops to Orchard Road and the famed Newton Food Centre. Thank you again for the 5 out of 5 review and we hope to see you again soon. Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice for being Courtyard. Rooms functional and well designed. Not the biggest fan of bathroom doors but the open design made the room feel bigger so can’t complain too much.
Stayed 3 nights in Dec 2019
Response from Andrew Lee Executive Assistant Manager – Rooms on 7 Jan 2020
Dear Sir/Mdm, Thank you for staying with us at Courtyard by Marriott Singapore Novena and we are glad you enjoyed your stay here. Thank you for sharing your review with us and we hope to see you again soon. Best Regards,