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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Photo gallery for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
277 Orchard Road, Singapore, 238858

Explore the area

  • Popular LocationLucky Plaza10 min walk
  • Popular LocationFort Canning Park14 min walk
  • Popular LocationRobertson Quay16 min walk
  • AirportSingapore (SIN-Changi)31 min drive

Room options

About this area

Singapore

Located in Orchard neighbourhood, JEN Singapore Orchardgateway by Shangri-La (SG Clean) is connected to a shopping centre. National Museum of Singapore and Peranakan Museum are cultural highlights, and travellers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game while in town? See what's happening at Marina Bay Street Circuit or Singapore National Stadium.

What's nearby

  • Orchard Central - 4 min walk
  • Lucky Plaza - 10 min walk
  • ION Orchard - 12 min walk
  • Fort Canning Park - 14 min walk
  • Robertson Quay - 16 min walk

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 47 min drive
  • Changi Airport (SIN) - 31 min drive

Restaurants

  • Oriole Coffee + Bar - 2 min walk
  • Hokkaido Marche - 2 min walk
  • Tapas Club - 3 min walk
  • Tunglok Xihe Peking Duck - 3 min walk
  • Genki Sushi - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4-star hotel located in Orchard
Located close to Orchard Central and National Museum of Singapore, JEN Singapore Orchardgateway by Shangri-La (SG Clean) provides a poolside bar, a rooftop terrace and a cafe. For some rest and relaxation, visit the hot tub. The on-site restaurant, Makan at Jen, features international cuisine and brunch. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • Swimming pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor pool and express check-out
  • A porter/bellboy, concierge services and a front desk safe
  • Guest reviews speak highly of the family-friendly amenities, bar and overall value
Room features
All 499 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 41.20 for adults and SGD 20.60 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Makan at Jen
  • Bay Watch at Jen
  • Lounge at Jen

Things to do

  • 24-hour health club
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (452 square feet)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 105.93 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: SGD 41.20 for adults and SGD 20.60 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La (SG Clean) have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at 新加坡烏節門 JEN 酒店 - 香格里拉集團 (SG Clean)?

As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at 新加坡烏節門 JEN 酒店 - 香格里拉集團 (SG Clean) on 7 Mar 2023 start from HK$1,754.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La (SG Clean) pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Self-parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Checkout is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La (SG Clean) located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free at JEN Singapore Orchardgateway by Shangri-La (SG Clean) and receive a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Singapore Orchardgateway by Shangri-La (SG Clean) cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1041 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 289 out of 1041 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 37 out of 1041 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 22 out of 1041 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 13 out of 1041 reviews" "
" "2 - Terrible 1%

9.2/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic - right next to Somerset MRT which made getting around very easy. The rooftop pool was definitely a highlight with unobstructed views to Marina Bay Sands. Will definitely stay here again
Stayed 2 nights in Feb 2023

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service!
Stayed 5 nights in Jan 2023

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive. Great location, amazing view & pool. Many many shopping & dining options closeby.
Stayed 1 night in Jan 2023

8/10 Good

Lisiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Deon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jan 2023

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I didn’t like the fact that the foyer was on the 10th floor and not on the ground floor. There was no one to help with luggage or anyone to greet you on arrival. The hotel room is very tired and needs to be refurbished. There is no bar. The only place to relax and get a drink is on the top floor where the pool is. You can’t sit at the bar only around the pool. So if it’s raining you can’t even sit at a bar and have a drink! This area also closes at 11. In all not very happy with this hotel.

10/10 Excellent

John, Dunstable

Liked: Staff & service, amenities, property conditions & facilities
The hotel was very clean and staff very helpful. The highlight was the top floor swimming pool and bar with fantastic views of the city. Even when we finally left our room we could still use the facilities when was so nice. The hotel is near the metro which made getting around so easy. We would definitely recommend the Jen.

10/10 Excellent

Milad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Clean and tidy hotel with an amazing rooftop pool and bar.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.Close to train line,bus line and shopping centre. Rooms were clean. Pool area was great. Would stay here again.

10/10 Excellent

Jeremy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and family friendly