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Reviews of Novotel Living Singapore Orchard

4 out of 5
Novotel Living Singapore Orchard
8 Claymore Hill, Singapore

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 175 reviews" "
Rating 8 - Good. 41 out of 175 reviews" "
Rating 6 - Okay. 6 out of 175 reviews" "
Rating 4 - Poor. 2 out of 175 reviews" "
Rating 2 - Terrible. 0 out of 175 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Haiyang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfect apartment
Stayed 6 nights in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our family of four recently stayed here for 6 nights and had a wonderful time. The staff were helpful and communicative, the rooms were large and clean. The kids loved the pool and we were close to the metro and local shops (we would recommend the LG of the Isetan on Orchard and Scotts for groceries). We would happily recommend it to other families travelling to Singapore.
Stayed 6 nights in Jul 2023

10/10 Excellent

Howard, Millers Creek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff was extremely helpful. Everyone was friendly, including the cleaning and maintenance workers. Overall, excellent place to stay. The only drawback was breakfast brought to our room each morning in bento boxes rather than open buffet. But this was unavoidable because of Covid restrictions. Our room was clean, comfortable, and had all the necessary amenities.
Stayed 7 nights in May 2022

8/10 Good

Edward

Liked: Cleanliness, room comfort
Conveniently located, clean and has a pool.
Had a great stay at 8 on Claymore. We stayed during the Christmas and New year period. It is super close to the MRT and the malls (if that's you thing). Unfortunately the weather was only good for the pool on one day, however it is really nice to be able to relax after the hustle and bustle that Singapore can be. Although I try to usually stay at boutique hotels, 8 on Claymore was really clean and continent. Due to covid requirements the breakfast was delivered to the rooms every morning (bento box style), it was very hit and miss and I believed it may of been sourced from outside. I would recommend for a stay a little longer than a short holiday or and extended business trip, as it has a washing machine and big fridge.
Stayed 8 nights in Dec 2021

4/10 Poor

Kim

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Not worth the star ratings.
The ac created a lot of moisture in the room, which had been solved with a portable dehumidifier that created a lot of noice and had to be emptied daily. The breakfast that was server as a bentobox without a possibility of choise, was not ready until after 7.30. The content was not anything that i will be missing.
Stayed 7 nights in Feb 2021
Response from PF on 5 Apr 2021
Dear Kim, We are sorry to learn that your recent experience with us was not as delightful as expected. We appreciate you giving our associates the opportunity to personally address your experience. We will also take your feedback about the dehumidifier and breakfast bento on board for future improvements. We hope to have the chance to welcome you back and create a better experience for you. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

ClaudineR, DC

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, spacious suite, washing machine in the room, friendly helpful staff
Stayed 7 nights in Sep 2020
Response from pf on 29 Sept 2020
Hi ClaudineR , Thank you for sharing your lovely experience with us! We are delighted to hear that you enjoyed your stay and were made to feel so welcome and comfortable. We appreciate you recommending us to the Expedia community, and we hope to welcome you back soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Sonaal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Week-long stay
Stayed 6 nights in Dec 2019
Response from pf on 13 Jan 2020
Hi Sonaal, Thank you for your perfect rating! We look forward to welcoming you and your lovely family back to create another wonderful experience for you! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Good

Peter, Sydney

Travelled with partner
Liked: Cleanliness, amenities
Room had a double bed rather than the advertised queen which we pointed out to the manager who insisted it was a Singapore Queen size. Apart from this exagerration, room was in very good condition, staff were very friendly, breakfast was included, property location was excellent and we enjoyed our stay.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service apartment
Excellent service ! Friendly and helpful staffs made our stay very comfortable and pleasant.
Stayed 11 nights in Nov 2019
Response from pf on 16 Dec 2019
Dear Guest, Thank you for taking the time to share your review and for joining us recently at 8 on Claymore Serviced Residences. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from pf on 8 Dec 2019
Hi Johnson, Thank you for joining us recently at 8 on Clymore Serviced Residences and for giving us a perfect rating on Hotels.com! We are glad to learn that you had a good experience with us and look forward to welcoming you back soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, super helpful, friendly staff. Lovely, spacious rooms. Very good swimming pool. Very good range of food for breakfast. Superb location for Orchard Road shopping and the MRT station for public transport both in the city and further afield.. Unfortunate that one of the two lifts was out of commission for a few days before it was mended, but the staff were very apologetic and we were given a compensatory, free evening meal at the Royal Plaza 5* sister hotel. All in all this is a terrific base for a visit to Singapore. It would be our first port of call, should we go back.
Stayed 9 nights in Oct 2019
Response from PF on 27 Oct 2019
Dear Guest, Thank you for taking the time to share such a detailed review of your recent experience at 8 on Claymore Serviced Residences. We are very motivated to know that you enjoyed everything that we put in place for guests to have memorable stays during their visit to Singapore and hear that you’ll want to return for another stay with us. Thank you for your kind understanding in regards to our life maintenance situation. We hope you will write or call us before your next trip to allow us to plan well for another fantastic stay. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location where it is near to the shopping district and also the breakfast is great with different variety.
Stayed 7 nights in Oct 2019
Response from PF on 19 Oct 2019
Dear Guest, Thank you so much for your review and for staying with us recently at 8 on Claymore Serviced Residences. We truly appreciate your feedback and hope to welcome you back to create another colourful experience at 8 on Claymore Serviced Residences again very soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

tdsimons, Sonoma county, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly and intelligent staff were very responsive. Great location near Orchard shopping, dining options (eat out and take away) and public transit. A great feature were many small amenities: cables for charging, Nespresso machine, laundry detergent, numerous worthy snacks, printing at reception, adequate kitchen set-up, multi-cultural breakfast foods, etc.
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2019
Response from Patrick Fiat, General Manager on 8 Oct 2019
Hi there, Thank you for your 5-star rating! We look forward to welcoming you back to create another colourful experience for you! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Good

Seshni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 Claymore serviced apartment
I loved the close proximity to Orchard Road, simple breakfast provided, friendly efficient service as well as a little goodie basket and drinks provided in addition to bottled water.
Stayed 7 nights in Sep 2019
Response from Patrick Fiat, General Manager on 8 Oct 2019
Hi Seshni, Thank you so much for your wonderful review. It's a pleasure to know you found our serviced residences to be exceptional and we look forward to having the opportunity to welcome you back soon. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Verified traveller

The 2 bedroom apartment was spacious, modern and clean. The staff were incredibly friendly and helpful. It was also central. About 5 minute walk to Orchard MRT. Would recommend the place to anyone
Stayed 7 nights in Sep 2019
Response from Patrick Fiat, General Manager on 8 Oct 2019
Hi there, Thank you for sharing your amazing experience with us! We are delighted to hear that you enjoyed your stay. We appreciate you recommending us to the online community, and we hope to welcome you back soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singapore treasure
Everything was of a high standard and we really enjoyed our time there. Certainly would recommend. Very impressed with the staff and would like to thank them for their wonderful service.
Stayed 6 nights in Sep 2019
Response from Patrick Fiat, General Manager on 8 Oct 2019
Hi Mandy , Thank you for taking the time to share your review and for joining us at 8 on Claymore Serviced Residences. We are delighted to hear that you enjoyed your stay and were made to feel so welcome and comfortable by our outstanding team. We appreciate you recommending us to the online community, and we hope to welcome you back soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019
Response from Patrick Fiat on 22 Sept 2019
Hi Sunil, Thank you for your perfect rating! We look forward to welcoming you back to 8 on Claymore Serviced Residences to create another wonderful experience for you! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a really lovely swimming pool. It is open until 10pm. Also the residences are so near to Orchard Road. The staff are friendly, happy and welcoming.
Stayed 7 nights in Aug 2019
Response from Patrick Fiat, General Manager on 16 Aug 2019
Hi Linda, Thank you so much for your wonderful review. It's a pleasure to know you found our serviced residences and our team to be exceptional. We look forward to having the opportunity to welcome you back soon. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No resultant ......................................
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 12 nights in May 2019
Response from Patrick Fiat on 14 Jun 2019
Hi Guest, Thank you for sharing your perfect rating with us on Expedia! We look forward to welcoming you back to create many more wonderful experiences for you! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
Our second stay at 8 on Claymore. The apartment, though on the small side, was well appointed and clean. The provisions included in the tariff are a very nice touch. The breakfast, also included, is good with a nice array which varies on a daily basis. The pool is a good size and well maintained. The staff are very friendly and helpful. The apartments are well located near the corner of Orchard and Scotts Roads with easy access to Orchard MRT. We would thoroughly recommend 8 on Claymore.
Stayed 8 nights in May 2019
Response from Patrick Fiat, General Manager on 21 May 2019
Hi Stephen, Thank you for choosing to stay with us once again, and for taking the time to provide such a delightful review following your recent stay. We are very lucky to be so conveniently-located and I am glad to hear that you enjoyed the service provided by our associates, complimentary in-room amenities and daily breakfast. We look forward to welcoming you back to create another wonderful experience for you. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect and the staff so helpful. Really convenient location
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located. Friendly helpful staff. 2 bedroom apartment was a bit small for two couples - twin bedroom and second bathroom both very small and better suited to children rather than adults. Note that there are stairs to get from lift area to apartment on each floor - this could be a problem for elderly, disabled or young families with strollers.
Stayed 14 nights in Dec 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient, friendly helpful staff
The studio apartment at 8 on Claymore was exactly what we needed - clean, roomy, comfortable and conveniently located. During our 10 night stay the staff were consistently helpful and friendly, always prepared to go one step further to help out. The accommodation was well-equipped with everything we needed, and with enough storage space for clothes and suitcases. The included breakfast had plenty of choice, and the thoughtful extras like a welcome pack of food and beverages and free bottled water daily were appreciated. Overall a very positive experience staying here, and we will certainly use 8 on Claymore again next time we come to Singapore.
Stayed 10 nights in Dec 2018

10/10 Excellent

Yew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As above
Overall we are very happy to stay at yr servo residence apartment during the period we stay . Thanks u
Stayed 11 nights in Nov 2018

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is excellent, clean and 5min walk from Orchard
Stayed 6 nights in Aug 2018

6/10 Okay

Darryl

Liked: Cleanliness
Boring
Room appointments were satisfactory but missed anything above standard levels. Breakfast was boring with constantly the same basic offerings ( no bacon )
Stayed 7 nights in Jul 2018

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean, adequate furnishings and good location.
Stayed 9 nights in Jun 2018

10/10 Excellent

Farouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service appartment in best location
Great stay as always with amazing staff. Will keep coming back.
Stayed 11 nights in Jun 2018

10/10 Excellent

Catherine, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy apartment in great locarion
We thoroughly enjoyed our stay here. Shopping and public transport all very accessible. The two bedroom apartment was roomy, quiet and very clean. Staff all very pleasant and helpful. The pool was excellent.
Stayed 7 nights in Apr 2018

10/10 Excellent

Pauline, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and close to food and transport I little extras like laundry liquid, slippers robe, and welcome snacks were appreciated.
Stayed 8 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay.
Excellent location ,room , staff and facilities. Friendly service. Very convenient
Stayed 9 nights in Oct 2017

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for independent travelers
Great choice for independent travelers. Close to Orchard MRT (@ ION Orchard), bus stops, Food Republic@Shaw Center, and more. Room was clean, nice and new. Also the room came with some complimentary food, snacks and drinks. The breakfast bar had a local food side which was really good and a "continential" side with breads, fruits and yogurts. Wifi was free and reliable. The bed was comfortable but could be improved. I ran out of hot water at the end of two longer showers. Overall, loved my stay and would stay there again.
Stayed 9 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for longer stay.
I used this service apartment for business trip about three weeks. Room keeps clean and comfortable as it's not equipped with bath tub. Location is very convenient and quiet although it is only 5 minutes walking distance from Orchard station. We can enjoy breakfast including local and western foods. I like chicken curry with rice.
Stayed 8 nights in Sep 2017

10/10 Excellent

John, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment is close to all transport, shopping and food outlets. the staff were friendly and helpful. The only issue that could be improved was the $250 refundable deposit. This was added to the bill and as a result we accrued 2 lots of charges for currency exchange for this transaction. The $250 refundable deposit should be arranged as a separate transaction and cash could be used to eliminate these extra costs.
Stayed 7 nights in Jul 2017

10/10 Excellent

Kanaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Central Serviced Apartments
One week stay at 8 at Claymore Serviced Residences with family. Very friendly and helpful staff. Good level of cleanliness. Only isssue was that thermostat in flat was faulty. It was probably our fault that we did not tell staff about this problem. Very close to shops and transport on Orchard Road. Great selection of shops and supermarkets. Swimming pool was excellent. Breakfast area was small and occasionally we had to sit outside near pool as there were no places in air-con breakfast area. Would recommend to families as well as couples and singles.
Stayed 7 nights in Jul 2017

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Had a lovely stay at 8OC. We arrived after hours but settling in was a relatively seamless process. The staff are extremely friendly and helpful. The facilities were great, having breakfast included was a bonus. We really appreciated the complimentary food and beverage package and the service that was extended beyond check out.
Stayed 7 nights in Jul 2017

10/10 Excellent

Amanda , New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities
We stayed for 12 nights , it has fast internet connection , well equipped with appliances . Staffs are very pleasant and greet us .
Stayed 13 nights in May 2017

10/10 Excellent

David, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely staff.
Beautifly clean hotel,with lovely attentive staff.Nothing was a problem we thoroughly recommend this hotel.
Stayed 8 nights in Jun 2017

10/10 Excellent

Greg, Rural NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 On Claymore is a 10/10
Stayed 8 days and was totally satisfied, contemporary rooms, very clean, excellent housekeeping, super friendly and helpful staff. We will be back for sure.
Stayed 8 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2017

10/10 Excellent

Singapore Expat, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great serviced apartment, convenient but quiet
Great staff---knowledgeable and accommodating. Nice facilities. Adequate breakfast, split between Asian and Western selections, although the Western selections could use more variety. Location is a 7-minute walk through the Royal Scotts hotel and then an underpass near the Shaw Cinema to the Orchard MRT. Location is quiet despite proximity to Orchard Road.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but?
This hotel is in an excellent location with very professional staff. We stayed in a studio room which was clean and had modern facilities. But - it only had one chair in the lounge area. I mentioned this to the staff and the said that there was only one chair allocated to studio rooms because they could not fit another one in due the to room set up. This room could easily accommodate another chair. 99% of the time the room would be sold to a couple.

10/10 Excellent

Donna, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic location central to all the facilities.Staff were so helpful, friendly and happy always. Went out of their way to make you welcome. The room was brilliant and spacious. Had everything we needed and more. Really loved our stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very centrally located.
Great setup and facilities. Staff were great and always accommodating.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Fantastic place to stay - apartment very clean and had everything you could want for comfortable stay. 2 x bathrooms for a 2 bedroom apartment was ideal with our teenagers. Welcome hamper was great and the daily bottled water was fantastic. All of the staff - including reception, cleaning and servicing - were all amazing and always happy to help. Included breakfast was great with hot and cold options for the whole family. Special thanks for the birthday cake and card delivered for my son during our stay - it was very thoughtful and appreciated. Would highly recommend these apartments :-)