室外游泳池

关于基瓦套房精品酒店的点评

4 out of 5
基瓦套房精品酒店
Wadi, Siolim-Chapora Road, Siolim, Near Vagator, Siolim

点评

8.2

很好

10 分 - 超赞。8 条好评,共有 14 条点评" "
8 分 - 还可以。3 条好评,共有 14 条点评" "
6 分 - 一般。1 条好评,共有 14 条点评" "
4 分 - 很差。0 条好评,共有 14 条点评" "
2 分 - 糟糕。2 条好评,共有 14 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.0/10

服务设施

8.0/10

住宿条件和设施

7.6/10

环保

点评

2/10 糟糕

Zuzer

FAKE PICTURES
So we checked in and immediately checked out The hotel room was very shabby and wasn’t at all as per the hotel.com site pictures
2023 年 12 月入住 4 晚
Team Ziva 于 2024年01月16日 的回复
Dear Zuzer, This is one of a kind review that we have received so far. Our rooms are identical as shown in the photos on all platforms till date and we have not faced any feedback on having Fake Pictures. We regret the inconvenience and hoping you give us another chance to host you. Warm Regards, Team Ziva.

10/10 超赞

MARIO

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Team Ziva 于 2024年01月16日 的回复
Dear Mario, Thank you so much for taking the time to leave us a 10/10 rating. We are so delighted to know that you enjoyed your stay and services catered. We thank you for sharing your experience with other fellow travellers and look forward to host you again soon :) Warm Regards, Team Ziva.

2/10 糟糕

Mohit

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pathetic hotel
"I recently stayed at Ziva Suites, which claims to be a boutique hotel, and it was a complete disappointment. The pictures on their website are incredibly deceptive and do not reflect the actual conditions of the hotel. Firstly, the room I was assigned to was outdated and in dire need of renovation. The furniture was old, the bed was uncomfortable, and the overall cleanliness was questionable at best. It felt more like a budget motel room than a boutique hotel. Secondly, the amenities were severely lacking. The so-called "boutique" experience promised on their website was nowhere to be found. There was no special services that you would expect from a boutique hotel. It felt more like a budget motel. Additionally, the staff was unprofessional and unhelpful. They seemed disinterested in providing any assistance or making the stay enjoyable. Overall, Ziva Suites does not live up to its claim of being a boutique hotel. It barely meets the standards of a 2-star hotel, and the pictures on their website are a misleading representation of what you'll actually experience. I would not recommend staying here."
2023 年 9 月入住 2 晚
Team Ziva 于 2023年10月18日 的回复
Dear Mohit, “Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies we’re sorry that we didn’t meet your expectations. We have raised the issue with the relevant cleaning staff and arranged for a refresher training session to make sure that going forward, our high standards are always met. We hope you will give us another chance to make it up to you by offering you a discounted stay the next time you visit. Thank you for bringing this to our attention, and we hope to see you soon.Warm Regards, Team Ziva

8/10 还可以

Vivek

满意:客房舒适度,清洁度
2023 年 4 月入住 1 晚
Team Ziva 于 2023年10月18日 的回复
Dear Vivek ,We would like to thank you for choosing Ziva Suites as your accommodation preference. We are delighted to know that you had a wonderful experience staying in our property and appreciated the services and facilities catered. Appreciation from our guests is always an added bonus to make us work harder at providing you maximum comfort and services. We treasure your support and look forward to host you again soon :) Warm Regards, Team Ziva .

10/10 超赞

Jasmine

与家人出行
Great place to stay. The staff are really helpful with answering all your questions. Sometimes it’s difficult to direct taxis to the hotel and I recommend keeping a screenshot of the map handy
2023 年 1 月入住 3 晚
Team Ziva 于 2023年10月18日 的回复
Dear Jasmine, It was an absolute pleasure to have you with us! We would like to thank you for choosing Ziva Suites as your accommodation preference. Our location is favorite among-st our guests, however as you have discovered, our staff is the real key to our success. We feel delighted to know that you had an excellent stay :). Thank you for your generous feedback and for sharing your experience with other fellow travelers. we treasure your support and look forward to host you again soon. Warm regards, Team Ziva

10/10 超赞

Sudeep

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ziva Suites - best place to stay
Ziva Suites has been an amazing Host, I enjoyed my stay here. The service and the rooms are amazing. Complimentary Breakfast is really good. The staffs are very kind and polite.
2022 年 12 月入住 4 晚
Pooja 于 2024年01月27日 的回复
Dear Sudeep, We thank you for choosing Ziva Suites as your accommodation preference. We are greatly delighted to receive an appreciative review about your stay with us. We’re especially pleased to know that you enjoyed the hospitality, ambiance and our friendly staff. We strive to provide excellent customer service all the time. We await your return with great enthusiasm and recreate fond memories here with us.Thank You .Warm Regards,Team Ziva.

10/10 超赞

Venu

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
very good
it was a comfortable stay.
2022 年 11 月入住 3 晚
Team Ziva 于 2022年12月10日 的回复
Dear Venu,We would like to thank you for choosing Ziva Suites as your accommodation preference. We are delighted to know that you had a wonderful experience staying in our property. Appreciation from our guests is always an added bonus to make us work harder at providing you maximum comfort and services. We treasure your support and look forward to host you again soon :)Warm Regards,Team Ziva .

10/10 超赞

Rajesh

与家人出行
Amazing short stay
The whole experience was amazing. They contacted us one day before our check in date. Sent us location detail, Wi-fi password check in details etc. Check-in was from 2:00 PM but they helped us with the room at 12:00 noon. Room service staff were great, they came to room and helped us within 1-2 minutes after calling them over phone. Only restaurant took sometime to serve but food quality was awesome. There was one issue in billing, but they rectified as soon as we pointed out to them. Overall a great experience. Superb service. Excellent hotel. Room was very big and had ample ventilation.
2021 年 12 月入住 1 晚
Prasad Sawant 于 2022年01月4日 的回复
Dear Rajesh, We like to thank you for choosing Ziva Suites as your accommodation preference. We are delighted to know that you had a wonderful experience staying in our property and appreciated the services and facilities catered. Appreciation from our guests is always an added bonus to make us work harder at providing you maximum comfort and services. We treasure your support and look forward to host you soon again :) Warm Regards, Team Ziva.

10/10 超赞

Nakul

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing view from the room. We had great time
2021 年 10 月入住 5 晚
Pooja Sawant 于 2021年11月9日 的回复
Dear Nakul, It was an absolute pleasure to have you with us !! We would like to thank you for choosing Ziva Suites as your accommodation preference.Thank you so much for your positive feedback about us :) and for sharing your experience with other fellow travelers. We are delighted to know that you had an amazing stay and absolutely enjoyed the services and hospitality catered. It is a feedback such as yours that motivates us to serve our guest better at all times. We treasure your support and look forward to host you soon again at Ziva Suites. Warm Regards, Pooja Sawant

6/10 一般

Vipul

团体旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
There was few complaint related to shower is not working as expected in both room during.my stay. Issue with Bathroom door in both room. Rust on standing fan, not expected in 4 star hotel. Wifi was slow. These minute hiccups sometime spoil your pleasant experience. Although, staff and manager was polite and helpful. And food was awesome. Amenities were also good.
2021 年 9 月入住 2 晚
Pooja Sawant 于 2021年10月3日 的回复
Dear Mr Vipul, We would like to thank you for choosing Ziva Suites as your accommodation preference. We apologies for the discomfort caused. Technical errors can happen any time. Amenities in the room and bathroom are checked daily before the new check ins, its unfortunately that the shower socket had come out during your stay, although after your complaint we immediately replaced a new shower on the same day. Also we would like to clarify that there was no issue in the bathroom doors the doors were locked from inside. Due to the salt content in the atmosphere the colors of the standing fans do fade out and we do change them periodically. Although we thank you so much for this feedback & will do the needful. We also feel delighted to know that you enjoyed your meals at our in -house restaurant The Coastal Spice and also appreciated the room amenities. Hoping to serve you soon again. Warm Regards, Pooja

8/10 还可以

Francisco

满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
2021 年 1 月入住 2 晚

10/10 超赞

Tejasvi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stunning property, sparkling clean, and phenomenal food!
2020 年 12 月入住 3 晚
Pooja Sawant 于 2021年01月13日 的回复
Dear Tejasvi, We would like to thank you for choosing Ziva Suites as your accommodation preference. We are delighted to know that you enjoyed staying in our property and appreciated the services and facilities catered. We feel delighted to know that you enjoyed the food served at our restaurant Coastal Spice. Appreciation from our guests is always an added bonus to make us work harder at providing you maximum comfort and services. Thank you for your positive feedback. We treasure your support and look forward to host you again:) Regards, Pooja Sawant.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just the smell of the cleaning supplies they used. Other than that it’s best property
2019 年 12 月入住 1 晚
Pooja Sawant. 于 2020年01月10日 的回复
Dear Guest, We thank you for your feedback. We feel delighted to know that you had an amazing time in our property . Regarding the cleaning supplies they have been replaced :). We treasure your support and look forward to host you soon again at Ziva Suites. Regards, Pooja Sawant.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Its really nice hotel with good humans around,ready to help u and guide u for everything. Very delicious breakfast and truly lovely ambiemce
2018 年 3 月入住 2 晚
Team Ziva 于 2018年04月23日 的回复
Dear Guest, Thanks very much for your feedback. Hoping to host you soon.