Montreal Smith House Hotels

"Bon séjour dans l'ensemble."

"Great!"

"Nice hotel. Sauna was not working and hot tub was a bit cold."

"More hostel than hotel. Just a bare bones room to sleep."

"Rooms were great, hotel restaurant staff were not kind."

"Very courteous staff and the room was clean and comfortable."

"Good secure parking, kind staff, large room. "

"It was pleasurable stay"

"The first night of our stay our room temperature was quite warm (hovering around 26), but we were too tired to deal with it. The second day it reached 28C which was uncomfortably hot. We called the front desk for the first time around 1pm and asked for someone to come check our thermostat - nobody came. We called a second time around 3:00 and requested the same - again waiting so we could accommodate maintenance - nobody came. It ultimately ended up being a waste of our entire afternoon and resulted in no solution or communication whatsoever. As we were leaving for dinner around 7:30 we noticed a memo was newly taped near the elevator door stating that the “unexpected warm weather meant warmer rooms as the buildings central air would only allow either heat or air conditioning and guests were ‘invited’ to turn off their thermostats”. This was incredibly frustrating, I understand some things are out of staff control (ie. the weather) - but a simple call to the room to let us know they wouldn’t be coming and to explain the situation would have been much appreciated, rather than us finding out hours later by way of an impersonal notice. Around midnight of that evening we called a third time to ask if someone could unlock the window at the very least - which they did, and that finally made some difference. But it had put a damper on our stay by that point."