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Serras Andorra

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Luxury
VIP Access
5.0 star property
9.8

Exceptional

Tranquil elegance with stunning views

Serene and peaceful, this luxurious retreat offers well-appointed rooms and stunning views. Delight in a tranquil spa experience and savour exquisite cuisine at the renowned restaurant.

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
The current price is HK$1,882
HK$2,024 total
includes taxes & fees
19 Jun - 20 Jun

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About this property

Serras Andorra

  • Luxury family-friendly hotel near Soldeu Ski Resort
  • Located close to Pas de la Casa Resort and TSF4 Solana Ski Lift, Serras Andorra provides a terrace, a playground and an arcade/games room. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a free ski shuttle and skiing privileges. Indulge in a sports massage, a body treatment and a body scrub at the on-site spa. The on-site local cuisine restaurant, Restaurante Bruna, offers breakfast, lunch and dinner. Enjoy the 24-hour gym, as well as activities such as hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • Other perks at this hotel include:
    • An indoor pool
    • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
    • A round-trip airport shuttle (surcharge), an electric car charging station and babysitting (surcharge)
    • Luggage storage, a front desk safe and helicopter/aeroplane tours
  • Room features
  • All 60 individually furnished rooms feature thoughtful touches such as premium bedding and bathrobes, as well as amenities such as free WiFi and safes.
  • More amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Heated floors, eco-friendly toiletries and children's dressing gowns
    • 32-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, heating and daily housekeeping

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Terrace/patio
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  • Hot tub
  • Spa
  • Kidsโ€™ pool
8.8 out of 10, Excellent, 257 reviews
The price is HK$1,404
HK$1,524 total
includes taxes & fees
19 Jun - 20 Jun
Lodge Park Hotel
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 95.0 per night.
Cots (infant beds) are available for EUR 55.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 30 for children
  • Airport shuttle fee: EUR 540 per vehicle (one-way, maximum occupancy 5)
  • Covered self-parking fee: EUR 25 per night
  • Valet parking fee: EUR 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 55.0 per day
  • Rollaway bed fee: EUR 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 10:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 3 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

Does Serras Andorra have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Serras Andorra?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Serras Andorra on 19 Jun 2026 start from HK$1,882, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serras Andorra pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Serras Andorra?

Self-parking is available for EUR 25 per night. Valet parking is available for EUR 25 per night. Limited spots are available. There is free parking nearby.

What time is check-in at Serras Andorra?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Serras Andorra?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Serras Andorra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 540 per vehicle applies.

Where is Serras Andorra located?

Located in the mountains, this Soldeu hotel offering ski-in/ski-out access is 0.2 mi (0.4 km) from Soldeu Ski Resort and within 9 mi (15 km) of TSF4 Solana Ski Lift and TSD4 Pas De La Casa Ski Lift. Pas de la Casa Resort and Caldea Spa are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 51 out of 57 reviews
Rating 8 - Good. 6 out of 57 reviews
Rating 6 - Okay. 0 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

Reviews

Verified

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property with super helpful staff.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serras Andorra was wonderful. Everyone on the staff was helpful and knowledgeable. The facilities were just what we required and the staff anticipated all of our needs before we even had to ask. We would definitely recommend this hotel to anyone!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and amenities! Beautiful setting and amazing build quality!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent service. Top class cuisine
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend. The staff is attentive and courteous. Our room wasnโ€™t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didnโ€™t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue. Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is furnished in line with expectations of a luxury hotel - it's comfortable, clean, well-appointed and the staff are very polite and make you feel looked after, which is lovely but also something you would expect at that price point. We didn't have a super smooth experience with the room - we selected a Grand Deluxe and were given a room which was a part of a connected family unit, meaning that we could hear absolutely everything that the family next door did and were woken up by their children at 7am on both days. Another misunderstanding was regarding the dogs - the hotel is listed as dog-friendly, but after booking I discovered that dogs are not allowed in winter, which left me in a hurry to find dogcare at home at a short notice. I am happy with dogs not being allowed in winter, because I would rather enjoy clean snow, I just wish that this was made clear upfront (I actually discovered this information by accident, by asking explicitly if we would keep the room we paid for if we brought the dog), and that the rule applied to everyone (we saw families with dogs there). Expect to be charged disproportionately for even the tiny things. Re the Spa - the masseuses don't read the information you fill out before the treatment. From positives - the breakfast was lovely, a lot of activities for younger children and the facilities are truly nice. It seems to be one of the better hotels in Andorra. So overall, not a terrible experience but not our best either.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didnโ€™t have much of a Mountain View, but the room was spacious and perfect! They had champagne and snacks in my room. The staff was first class. Food in the restaurant was amazing!! Just perfect!!!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
An outstanding hotel. We're were first time skiers and could not recommend this place enough for making it such an enjoyable experience. The shuttle up to the gondola and ski lockers made life so nice and the food, spa etc were all top notch. Lovely staff and vibe.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and fantastic staff. Would be great to have air con in the rooms for t
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Weiwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel !!!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars all the way. A bucket list trip all the w

From the moment you checkin the experience is 5stars. The team is amazing for all areas of the resort the pool area is indoors and has everything you can imagine cold plunge, steam room, hot tub, all the massage services are amazing we are in early July and the hotel isn't full so the attention you get is unbelievable. Definitely coming here again
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itโ€™s the perfect spot for a family vacation! Everything and everyone was amazing
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Friendly staff
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Limpeza e tamanho dos quartos, equipe do espaรงo kids maravilhosa, super atenciosos
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trรจs bon sejour

Bel hรดtel trรจs confortable. Personnel accueillant et professionnel. Bel equipement piscine et spa
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel luxuoso

Hotel bem luxuoso e confortรกvel, comodidades e atendimento excelentes, รณtimo cafe da manha. รšnico problema รฉ estar bem longe dos centros comerciais
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excepcional!

Como siempre excelente, el personal super amable y atento. Las instalaciones de 10! Como siempre hemos estado muy bien cuidados. La comida excepcional. Todo perfecto. Gracias por cuidarnos tan bien. Repetiremos seguro.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Jรถrg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freundlichkeit par excellence

Sehr schรถnes Hotel...extrem freundliches und hilfsbereites Personal...
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Luiz Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente! Tudo otimo! So o colchao da cama que poderia ser mais firme, menos mole. De resto tudo nota 10!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Carles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

experiencia increรญble. Personal muy muy amable y profesional Una menciรณn especial por el servicio de transfer del hotel a los remontes de Soldeu (telecabina). El personal carga todo el material de ski , te ayudan en todo desde las taquillas hasta bajar de la furgoneta. El Spa es my completo cuanto a sus instalaciones
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique hรดtel, design chic. Le personnel est trรจs attentionnรฉ, les chambres magnifiques! Le shuttle qui permet de se rendre directement sur les pistes est trรจs pratique. Nous avons passรฉ un parfait sรฉjour!
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sรฉjour personnel super le seul souci ne parle pas franรงais difficile d รฉchanger Le restaurant une pure merveille
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular hotel, en la montaรฑa, con preciosas instalaciones y vistas. Pero lo mejor, toda la atenciรณn del personal, todos profesionales, atentos y cercanos. A la llegada nos atendiรณ Andrea y fue perfecto todo.