Soo Holiday Rentals

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy."

"All fine. Regular visitors "

"Our room was spotless and cleaned every day . Staff were very courteous and helpful would definitely stay there again "

"Fantastic stay at the Lava Beach hotel. The 5 star rating is truly justified. Rooms were large and well finished, robes and slipper included. Spa facility for massage was great and worth the extra money. Restaurants in 200m either direction if you don’t want to eat in the hotel. Breakfast was great and the Cava was a nice touch. Drinks and bar snacks were all responsibly priced and the piano bar had live enetertainment everynight which was great for a night cap. Will definitely come back. Distance to Puerto del Carmen centre is around a 30 minute walk, €4.5 in a taxi. Great to break the day up. "

"Lovely hotel with friendly staff. Room was clean, spacious and comfortable. Lots of storage. The pillows were very soft, this made it uncomfortable to try and sit up in bed to read. Small fridge in the room. Water provided on day one. Seaview room, spacious balcony with a pool and a nice view of the sea. Nice pool and lobby bars. Service was good some occasions, at other times needed to go and find a menu and order at the bar. We booked half board. The restaurant was lovely and the staff worked very hard. Everyone was friendly and welcoming. Good selection of food at breakfast and dinner. Everything was clearly marked. Only slight disappointment was the selection of fresh fruit at breakfast. Quite a lot seemed to be tinned, the pineapple was still frozen! The coffee machine was very good. Overall a lovely hotel. "

"Fantastic hotel. Look forward to going back for longer"

"Brilliant "

"Great stay- friendly staff, very clean and tasty food. "