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Reviews of Royal Palms Hotel

3.5 out of 5
Royal Palms Hotel
West End, South Hill

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 37 reviews" "
Rating 8 - Good. 10 out of 37 reviews" "
Rating 6 - Okay. 0 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Muriel

Travelled with group
Liked: Cleanliness, amenities
The cleaning lady Mrs.Dora, was very friendly and helpful. The place is super cleaned. Thanks to her and Mrs.Mary. Excellent for the price and place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Mary was amazing and gave incredible service. Will definitely recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Royal Palms! Rooms were incredibly clean and spacious for our family of four and you cannot beat the location!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nothing, basically, to dislike about this property. -Super friendly staff -Very clean premises -Location is just right, close any beach, groceries, restaurant -Definitely would stay again!
Stayed 9 nights in Dec 2023

10/10 Excellent

Kris

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
We had what was basically a full apartment and full access to laundry. The communication with the host was great and prompt. There is a great view from the second floor and above. The property was located more inland and was in a quiet area.
Stayed 3 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Home away from home
Mary, Tracy and Dora were the best. They made us feel at home. Any questions or requests were quickly answered and we got good suggestions for restaurants and activities. Rendezvous Bay Beach was the closest and also our favorite. Kitchen had everything we needed and having laundry available was a huge plus. Very quiet neighborhood and only 6 units in the building. If we ever return to Anguilla we would definitely stay here again.
Stayed 14 nights in Dec 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shavon

Stayed 1 night in Dec 2023

8/10 Good

Michael, St. Helens

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really cheap big room .
Stayed 2 nights in Dec 2023

4/10 Poor

Bernadette

Stayed 2 nights in Dec 2023

8/10 Good

Laureen

Travelled with group
Nice place but we had a few issues with propane not working and owner got issues fixed. U really do need a car to move around but we loved we could walk to Rendezvous Bay.
Stayed 2 nights in Nov 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mary, our host was awesome!
Stayed 4 nights in Aug 2023

8/10 Good

GHISLYN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was a really good experience
Stayed 3 nights in Aug 2023

10/10 Excellent

NIRBAN J

Business traveller
Liked: Cleanliness, room comfort
Stayed 15 nights in Jun 2023

10/10 Excellent

Sineth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The property is very clean and peaceful, I slept so well! Good mattress! Comfortable furniture and a wonderful deck with gorgeous view! Mary was very responsive, anything I requested we taken care of instantly. The pool is beautiful and meticulously maintained. There is a washer and dryer to use downstairs and I was supplied with Plenty of bath towels and beach towels. Two minutes down the road to Rendezvous Bay Beach and the central location is perfect for going east or west in the evening for lots of dining options. The property is a bit older so the wear and tear that goes along is inevitable, and I would love some newer non stick pans. A strainer, a colander, some Tupperware. They are minor omissions, I will absolutely book again. I told a lot of people about this under the radar property, it is a great option for a 2 week stay or long term.
Stayed 12 nights in Apr 2022
Response from Management on 11 May 2022
Thanks Elizabeth for the positive review of Royal palms, how ever We will address your concerns regarding the non stick pans and others. Thanks again looking foreword for your next visit with Us.

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, very friendly and helpful. Loved to be able to use washer/dryer. Room was clean and comfortable. Good location near all the best beaches by car without the price you pay to be on the beach. Easy check in and out.
Stayed 2 nights in Mar 2022
Response from Mary on 3 May 2022
Thank you for staying with us and we're happy you enjoyed your stay. We look forward to seeing you again. All the best!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My friend and I stayed at this location from 11-15 Dec of 2021 during our visit to Anguilla. The owner and staff were very accommodating, polite, respectful and courteous. We had absolutely no issues with check in or checkout. The owner was even there to meet us during both phases. Btw, her name is Mary and she’s simply amazing! One of the best owners you’ll ever meet. The location was perfect as it provided a breath taking view of the ocean and the St. Martin coastline (from the 3rd floors). The rooms were squeaky clean, incredible spacious and allowed for a tranquillizing environment that we both enjoyed. The kitchen was equipped with more than we needed. There were coffee makers, cookware and utensils, dishes of all sorts to wine glasses. It definitely gave us that homey feel. The free washing machines were a thing of beauty. It allowed us to travel back with as little dirty clothes as possible. The free parking on site allowed for easy access to our vehicles from the villa. There were also a great deal of supermarkets and fantastic restaurants within a few Km of the villa as well. We’ll be back to Anguilla in the summer of 2022 and we’ll be booking with Mary and her staff again. If you’re ever planning on visiting Anguilla and need a place to stay that is clean, spacious, affordable and filled with care, this is definitely your spot. Can’t wait to be back and enjoy more of it next time.
Stayed 4 nights in Dec 2021
Response from managament. on 26 Dec 2021
Seasons Greeting Janice. Thank you so much for those kind word of appreciation. We always try to make our Guest feels at Home away from Home. Looking foreword to have you visiting with Us again for the New Year. Stay safe.

10/10 Excellent

ELIZABETH, NEW YORK

Liked: Cleanliness, amenities, property conditions & facilities
comfortable, spacious, with personalized service by Mary, Tracy and staff. She made me feel most welcome, particularly when under 24-hour quarantine as required when arriving; always made sure I had all that I needed and recommended a terrific taxi service.
Stayed 9 nights in Dec 2021
Response from Management on 20 Dec 2021
Thanks Elizabeth for those kind words of appreciation. We try to make our Guest feel at Home, especially when they are on quarentine and cant go out for the first 12 to 24 hours. Looking foreword to have you with Us again Next Year all being well. Seasons greeting to you and your family.

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The owners were very helpful with our complicated situation during travel, they were great, and they made our stay very welcoming.
Stayed 7 nights in Sep 2021
Response from Busby. on 21 Sept 2021
Hello Christi. Thank you for your positive feed back on your experience at the Royal palms. we were more than happy to assist you and making sure you had a wonderful experience during your stay with Us.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the spaciousness. This is great for a family.
Stayed 1 night in Jul 2021
Response from Management on 5 Jul 2021
Thank you very much for your positive feed back on our property. Looking foreword to seeing you again with Us for a much longer stay. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
This place only has 6 suites. Ours was a 2 bedroom, 2 bathroom with full kitchen, dining, living and spacious patio complete with outdoor dining and lounger. The kitchen was very well equipped. The bedrooms large and comfortable. The bathrooms very clean with hair dryers. There is a washer and dryer on the ground floor for guests if required. The suite is a very quiet and comfortable space. From the 2nd floor we had great views of Rendezvous Bay and the yachts. The hotel is within 5 minutes of a dozen excellent restaurants and beaches. Mary was very accommodating.
Stayed 3 nights in Dec 2019
Response from Management. on 30 Dec 2019
Thank you so much for your gracious & positive response to your stay with Us, We do every thing in our power to make sure our Guest enjoys there stay with Us' if you or on Holiday or Business We will take the best care of you. Looking foreword to having you visit with Us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything here! We had the 2 bedrooms suit. Felt like home . Thank you Mary for having us . We will be back !
Stayed 2 nights in Nov 2019
Response from Royal Palms- Mary on 14 Nov 2019
Thank you very much for your lovely feed back. We look forward to seeing you again soon. Regards Mary Busby

10/10 Excellent

Jane, SXM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and we loved it ... we'll be back.
Stayed 1 night in Aug 2019
Response from Mary Busby, Manager. on 25 Aug 2019
Hello Jane. Thnk you so much for your favourable feedbak on your First time visit with Us here at Royal palms, We were Happy to have you. looking foreword to having you with Us on your next visit to the Island.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Nancy, Palm Coast, Fl

Liked: Cleanliness, property conditions & facilities, room comfort
Central location, beautiful accommodations
Rooms are beautiful, in light of Irma, Internet was a little slow. I wasn't informed about the televisions ie cable, they were unplugged? Other than that beautiful, comfortable and quiet.
Stayed 4 nights in Apr 2018
Response from Management on 8 May 2018
Thanks very much for your review, How ever we were expected to have our internet reconnected by the provider over 2 Weeks ago. They now promise to come by tomorrow to have Us connected. Sorry for the inconvenience.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property!
The hotel was great over-all. The only issue was with WiFi not working. We had WiFi the first night only. Everything else about property was great. The owner - Mary was very nice and really made 100% effort to make sure we were happy.
Response from Management on 8 May 2018
Thank you for taking time out to post review. How ever our internet is expected to be reinstall tomorrow by our provider. We are very sorry for the inconvenience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 10 Reasons You Should Stay at the Royal Palms
Top 10 Reasons You Should Stay at the Royal Palms 10. Well kept property 9. Free umbrellas and beach chairs.. Free wifi 8. Clean and spacious rooms 7. Well furnished and very cozy apartments 6. Flat screen TVs in every room and all the channels in different languages 5. Quiet location and close to all the top beaches on the island 4. Balcony in every room with breathtaking views of St Martin 3. Daily maid service with clean towels and beach towels 2. So reasonably priced its a breath of fresh air in an island full of overpriced hotels 1. The kindest and most accommodating staff/owners I've ever met

10/10 Excellent

Jen, Northboro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our own castle with amazing views
Amazing hotel with beautiful views of st maarten we had the place for nine days and we were the only guests for 8 of them felt like being in a castle So clean and the the size is so large Washer and dryer helps so much and having a kitchen was great would stay again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Having not seen many reviews about Royal Palms we were unsure of our decision to stay here. However, we were more than pleasantly surprised when we arrived. There were 2 bedrooms and 2 bathrooms, a kitchen and a lounge area and a balcony with a sun lounger and table outside to dine in. All topped off with a beautiful view of St Martin. The apartment was truly fantastic and there was daily linen service and cleaning. There is AC in both bedrooms and the kitchen/ lounge area. The balcony in the apartment had a sufficient breeze which kept the mosquitos away. There is also a pool in the front of the apartments and a small carpark in the back. Also, we found the location to be perfect as well. We found it was located centrally to the island. A Best Buy is 10 mins down the road in the direction of Meads Bay, along with the other fancy villas. And Blowing Point/ The Valley is 15 mins drive in the other direction. Most importantly, it was less than a 5 min drive to Rendezvous Bay which was our favourite beach. Overall, Royal Palms is a beautiful property and it catered to our needs to perfection. We could not have asked for more, and it was more than we were expecting. If we ever return to the island we will make no hesitation to stay here again. Simply perfect and budget friendly.

8/10 Good

Rihito

Business traveller
The room was large and confortable. But the reception does not work 24/7 so you have to know when they are there.
Stayed 3 nights in Apr 2024

8/10 Good

Kristiaan

Liked: Room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Ole, Søborg, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice hosts, extremely nice flat on a very nice Island with very lovely people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Mooi hotel, gode voorzieningen, schoon. Op 10 minuten loopafstand een supermarkt en een pastry (goede koffie en broodjes), handig als je geen auto hebt (gehuurd). Stand op loopafstand, circa 20 minuten.