Initial room smelled of cigarettes--requested that our room be changed--which they did for us without question. Don't remember whether I could have requested a non-smoking when I made the reservation--but this might have saved us the inconvenience of moving to another room. The first receptionist we asked about Internet service--couldn't assist us--we had to wait until the next morning for a specific person to give us the code for the complimentary 1 hour of internet access. We found the location to be fantastic---within one block to the main gateway (Porta Consolare), free parking within one block. Complimentary "la colazione" was typical for an italian breakfast--with brioche, cereal, jiuces and cafe. Walking distance to many restaurants, enotecas, shopping, museums, churches, etc. Spello is a beautiful medieval hill town in Umbria--which could serve a a home base for visiting many other little towns (Bevagna, Montefalco, Foligno, etc.).