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"Horrible carpets, smelled like dog and cat piss, mold in room, barking dog, smudges and stains on sheets, mattress very hard with loud springs. When I ran the water in the sink, a dripping sound started up in the ceiling. It stopped a few seconds after I turned off the water. Just gross, smelly, felt grimy"

"Overall great stay. My only gripe was a worker went in the room when we weren’t there and made the bed, took towels, etc while our things were there."

"Very clean. Pool area was clean. Staff was friendly and helpful."

"Only stayed for about 5 mins and left. Burn holes on all blankets and sheets. Dirt and gunk everywhere and room smelled like mold. "

"This hotel was new, clean and welcoming. I had made a few requests before arrival and they had everything waiting in our hotel room before we arrived. They were accommodating on the phone with questions that came up as well. 10 out of 10!"

"Staff not helpful maybe she was having a bad day "

"When I did my reservation I asked for king size bed and when I got there they gave us two queens and the pool was not heated"

"We loved out stay at Grand Hotel. We were there for 3 days and it was very quiet and peaceful. The staff was so nice and polite. We were close to everywhere we had to go (Crab Orchard and Crossville) and it was a very nice get away. Our room was very clean and had everything that we needed. There are no elevators here which was not a problem at all for us but I would suggest requesting a ground floor if you can not do the stairs. We are coming back in June and have quite a few family members that we have joining us and have 0 hesitation suggesting that they stay here as well."

"Perfect place to stay!"