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Reviews of Best Western Clearlake Plaza

2.5 out of 5
Best Western Clearlake Plaza
3440 E Clearlake Avenue, Springfield, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 276 out of 624 reviews" "
Rating 8 - Good. 229 out of 624 reviews" "
Rating 6 - Okay. 78 out of 624 reviews" "
Rating 4 - Poor. 22 out of 624 reviews" "
Rating 2 - Terrible. 19 out of 624 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Clearlake Plaza on 16 May 2024
Dear Rita, we are happy that you had a great experience. Hope to see you again next time you are in the area!

4/10 Poor

Peter

Stayed 4 nights in May 2024
Response from Best Western Clearlake Plaza on 16 May 2024
Dear Peter, Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to provide you with an exceptional experience.

6/10 Okay

William

Stayed 1 night in May 2024
Response from Jaclyn on 9 May 2024
Dear William,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

6/10 Okay

Jeffrey, Somerville

Stayed 1 night in May 2024
Response from Jaclyn on 7 May 2024
Dear Jeffrey,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Lise

Business traveller
Disliked: Property conditions & facilities
The front desk girl could be friendlier. The rooms are run down and outdated.
Stayed 1 night in May 2024
Response from Best Western Clearlake Plaza on 3 May 2024
Dear Lise, Thank you for taking the time to rate your stay with us. I hope you will give us another opportunity to provide you with an exceptional stay.

10/10 Excellent

Vicki L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jaclyn on 20 Apr 2024
Dear Vicki,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 Good

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside of this stay was the pet charge. Most charge in the $10 dollar range where their charge was $40. Excessive.
Stayed 1 night in Mar 2024
Response from Jaclyn on 5 Mar 2024
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the pet charge. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good experience need new mattress but other than that everything was good
Stayed 2 nights in Feb 2024
Response from Jaclyn on 12 Feb 2024
Thank you for the feedback. We appreciate your support!

8/10 Good

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed, good value, great staff.
Stayed 1 night in Feb 2024
Response from Jaclyn on 12 Feb 2024
Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

8/10 Good

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is a bit worn and the back of the building looks a bit sketchy at night, but everything was very clean, the bed was comfortable, and the staff was great. Was a fine place to stay while passing through the area.
Stayed 1 night in Feb 2024
Response from Jaclyn on 12 Feb 2024
What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Jaclyn on 1 Feb 2024
Thank you for the feedback. We appreciate your support!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well! The bed was comfortable and I had a great nights sleep. Excellent place to stay! Thank you!
Stayed 1 night in Jan 2024
Response from Jaclyn on 27 Jan 2024
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

2/10 Terrible

Dawn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled musty. The bed was as hard and uncomfortable as sleeping on only a box spring or on the floor. Paint peeling in the bathroom. Not clean. I would not recommend this place to anyone. Way overpriced for what you get!
Stayed 1 night in Jan 2024
Response from Jaclyn on 25 Jan 2024
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jan 2024
Response from Best Western Clearlake Plaza on 25 Jan 2024
Dear Dennis, Thank you for taking the time to provide us with feedback from you recent stay with us. We are happy to hear you had a great experience. Hope to see you again next time to you are town!

6/10 Okay

Michelle

Business traveller
Liked: Property conditions & facilities, room comfort
Traveler nurse..found toothbrush from previous guest in shower..breakfast did start until 7..had to be at work at 7..disappointed
Stayed 1 night in Jan 2024
Response from Best Western Clearlake Plaza on 20 Jan 2024
Dear Michelle, Thank you for taking the time to leave us a review. We are very sorry for any inconvenience you may have experienced. We hope you will give us another chance to make your stay one to talk about. Thanks again & be safe

8/10 Good

Britnie

Liked: Cleanliness, room comfort
Room was clean, and the clerk friendly. It was a bit noisy.
Stayed 1 night in Jan 2024
Response from Jaclyn on 16 Jan 2024
Thank you for the feedback. We appreciate your support!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and breakfast was nice but may have to wait to get new food to come out.
Stayed 1 night in Jan 2024
Response from Jaclyn on 16 Jan 2024
Thank you for the feedback. We appreciate your support!

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jaclyn on 15 Jan 2024
Thank you for the feedback. We appreciate your support!

10/10 Excellent

PEGGY, HUTCHINSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for our travel plans.
Stayed 1 night in Dec 2023
Response from Jaclyn on 23 Dec 2023
Thank you for the feedback. We appreciate your support!

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and helpful. The room was clean. The only issue I had was my card being double charged for the reservation, which the staff quickly helped to get resolved and provided me with extra receipts to help dispute the charge.
Stayed 1 night in Nov 2023
Response from Jaclyn on 20 Nov 2023
Dear Emily,What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Nice indoor pool. Plenty of parking and quite location
Stayed 1 night in Nov 2023
Response from Jaclyn on 16 Nov 2023
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Quiet and clean.
Stayed 1 night in Nov 2023
Response from Jaclyn on 14 Nov 2023
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

6/10 Okay

Charles T

Travelled with family
We’d stayed here before and considered it OK. Check-in was difficult because we’d booked on Expedia and clerk had difficulty finding. Key to room didn’t work/ replacement did. Breakfast area inside lobby just not very nice. Clean, food ok, staff was friendly and helpful; maybe a separate room or partition or something (too much like a lunch counter at a “truck stop”. Separate fee for pet was excessive at $40 plus tax. We expect a fee. Pet a small poodle. Check-out annoying in that I asked for receipt and they couldn’t/wouldn’t provide. Said it would be e-mailed. I had to follow-up next day as no e-mail receipt received. Referred to Expedia. Outside sign not lighted upon arrival about 7:00 PM. Told them it was difficult to find. We have/know how to use “maps”. Easy enough to improve, I think. Fairly new property.
Stayed 1 night in Nov 2023
Response from Jaclyn on 18 Nov 2023
Dear Charles,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the inconvienences. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 10 nights in Oct 2023
Response from Jaclyn on 14 Nov 2023
Dear Lisa,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from Jaclyn on 12 Nov 2023
Dear John,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay but nervous in dimly lit parking lot at night
Stayed 1 night in Nov 2023
Response from Manager, Best Western Clearlake Plaza on 7 Nov 2023
Dear Julie, Thank you for staying with us and taking the time to let us know how we did. We hope to see you again next time you are in town!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jaclyn on 28 Oct 2023
Dear Deborah,Thank you for the feedback. We appreciate your support!

6/10 Okay

Megan

Business traveller
Liked: Staff & service, property conditions & facilities
it was fine
Stayed 2 nights in Oct 2023
Response from Best Western Clearlake Plaza on 27 Oct 2023
Dear Megan, Thank you for providing feedback from your recent stay with us. Hope to see you again next time you are in town!

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond disgusted!
This had to be the absolute dirtiest hotel I've stayed in here in the USA. I'd half way expect it in a 3rd world country, but not here.The floor was slick with grime. the tub had hair in it from previous guests. The bed was as hard as a brick. I had to wake up the front clerk when we arrived. I'd have walked out, except I had already paid and reserved the room on Hotels.com. :(
Stayed 1 night in Oct 2023
Response from Jaclyn on 26 Oct 2023
Dear Rick,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room, and uncomfortable bed. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

8/10 Good

Laurel

Stayed 4 nights in Oct 2023
Response from Jaclyn on 12 Nov 2023
Dear Laurel,Thank you for the feedback. We appreciate your support!

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Good Value
It was hard to see the hotel at night. The parking lot wasn’t lit either. Exterior was very drab. Breakfast area small and tucked into small lobby area. Didn’t use the pool. Room was clean, beds and pillows comfy. Carpet worn and soiled, kept our slippers on. Shower was good and hot. Toilet seat lid was broke and moved around a lot. Coffee was fine. This hotel worked for us while traveling. Wouldn’t want two nights or more.
Stayed 1 night in Oct 2023
Response from Jaclyn on 22 Oct 2023
Dear Michael,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about carpet and toilet seat. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

6/10 Okay

Delbert

Travelled with family
Liked: Cleanliness
Nothing special but clean. Breakfast was terrible.
Stayed 1 night in Oct 2023
Response from Jaclyn on 22 Oct 2023
Dear Delbert,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the terrible breakfast. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

4/10 Poor

Panagiotis

Disliked: Cleanliness
Dirty linens
Stayed 1 night in Oct 2023
Response from Jaclyn on 19 Oct 2023
Dear Panagiotis,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty linens. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at this hotel overnight on our way home from a long weekend. Hotel is small but comfortable. Pool but no hot tub. Decent breakfast. A number of eating options close by but not within walking distance.
Stayed 1 night in Oct 2023
Response from Jaclyn on 17 Oct 2023
Dear MarthaThank you for the feedback. We appreciate your support!

10/10 Excellent

valentin gabriel

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jaclyn on 24 Oct 2023
Dear Valentin,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

6/10 Okay

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was great. Very clean. Breakfast was not so good. All the hot food was cold.
Stayed 1 night in Oct 2023
Response from Jaclyn on 15 Oct 2023
Dear Loretta,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great motel, much better than the others we have stayed in! Great place, great staff, clean and tidy, really nice breakfast to set you for the day too. Wouldn’t hesitate to stay again or recommend if a motel in this are is what you are looking for then you won’t find better
Stayed 1 night in Oct 2023
Response from Best Western Clearlake Plaza on 13 Oct 2023
Dear Neil, Thank you for taking the time to give us feedback from your recent stay with us. We are happy to hear that you had a great experience. Please come visit us again soon!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jaclyn on 12 Oct 2023
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

8/10 Good

Slawomir

Stayed 2 nights in Oct 2023
Response from Jaclyn on 5 Nov 2023
DEAR SLAWOMIR,Thank you for the feedback. We appreciate your support!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, definitely mark this location as a favorite for the future.
Stayed 1 night in Sep 2023
Response from Best Western Clearlake Plaza on 27 Sept 2023
Dear Angela, thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Room comfort
Box like mattress
The bed was extremely hard.
Stayed 1 night in Sep 2023
Response from Jaclyn on 26 Sept 2023
Dear Thomas, On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jaclyn on 28 Sept 2023
Dear Carol,Thank you for the feedback. We appreciate your support!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all nice but carpet could be replaced with vinyl or tile.
Stayed 3 nights in Sep 2023
Response from Jaclyn on 26 Sept 2023
Dear Karen,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While it might not be a luxury hotel, it is very clean and the staff is very nice.
Stayed 2 nights in Sep 2023
Response from Jaclyn on 25 Sept 2023
Dear Cheri,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excellent

CHARLIE

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility wa great room was roomy and clean we will return loved the pool great for pets also
Stayed 2 nights in Sep 2023
Response from Jaclyn on 22 Sept 2023
Dear Charlie,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jaclyn on 17 Sept 2023
Thank you for the feedback. We appreciate your support!

10/10 Excellent

Bill

Stayed 1 night in Sep 2023
Response from Jaclyn on 1 Oct 2023
Dear Bill,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Best Western Clearlake Plaza on 8 Sept 2023
Dear Margaret. Thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!

10/10 Excellent

John J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Sep 2023
Response from Best Western Clearlake Plaza on 6 Sept 2023
Dear John, thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. We hope to see you again soon!

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pet friendly will cost you!
Clean smelling lobby. Check in easy. Only one cart for luggage. Room outdated. Carpeted floors needed vacuuming. Breakfast ok. Good coffee!! Nora, house keeping room good care of us. But what I DIDN'T CARE FOR was the "pet friendly" price of $30/night for my 2 cats. For what??? Too have to vacuum the room? We bring our own safety to place in bed cover. That tacked another $100+ to total. Want that nice. Just convenient to races tracks.
Stayed 3 nights in Sep 2023
Response from Jaclyn on 5 Sept 2023
Kathryn-thank you for the feedback. We appreciate your time and support.