Springfield Business Hotel

"Room was clean and staff was very helpful. The complimentary breakfast had both hot and cold option and the convention center is a straight 15 minutes walk from the main road."

"The room wasn’t the cleanest. I pulled back the sheets and found a lot of long black hair. The bureau draws didn’t close. There was no remote in the room. The window sill was very dusty. The room had a musty smell to it. Breakfast was not great. Even though the food was on warmers it was still cold. The staff didn’t refill the food when it was low. There was no tea. The gentleman at the front desk on Saturday and Sunday was super nice. I don’t see myself staying here again. "

"It was very full and not quiet at night with people coming in and out."

"Everything was done quick and accessible. "

"Older buildings but clean and well maintained. Breakfast was good, staff was friendly."

"Room was fairly clean. Room amenities were lacking."

"I love staying at Hotel UMass. The hotel lobby is nice and inviting with a fireplace and coffee and cookies. Staff is always friendly and the rooms are very clean and modern. Love the walkin shower and glass door."

"Staff was amazing - always welcoming, helpful, friendly, and accommodating. More can be done to keep the property up and maintain cleanliness. "

"The hotel was very dated, the room looked like it was from 1970 “ yes I’m old enough to remember 1970) the rug was bunched up in a tripping hazard in many places in the center of the room. The bedspread had pools in it and looked like it’s been worn out for 10 years the couch I wouldn’t even sit on.. I would expect to see this room at a red roof in and not where I paid $200 with tax and all included. During checkout couldn’t even tell the front desk personnel because she was talking to her girlfriend on the phone the entire time and never asked me a single question.. Very disappointed . I would absolutely never stay there again"