“The staff was very pleasant, that's the only positive. This hotel should be totally demolish and rebuild. The rooms are outdated, the walls were so thin and the cieling being high made it seem the guest in the other rooms were talking to you. There was a event close by, were when the music was playing it was vibrating the whole room..many of the guest had to vacate that day as it was too much to deal. The hotel did not inform guests of the disturbance prior to booking.”
“I booked this hotel because the Expedia listing advertised a 24-hour airport shuttle, which was essential since I was traveling internationally with my children. After booking, I was told there was no shuttle service and that I would have to find and pay for my own taxi. When I pointed out that the listing still advertised the shuttle, the owner admitted the information had not been updated since COVID but continued to justify it instead of correcting the listing. Advertising a service that is……
“The property was beautiful. The room was comfortable and met every need. Enjoyed the pool and the quiet. The neighborhood did not seem safe, and there were no restaurants in close proximity, so a car is needed. Recommend for those not wanting to stay in Port of Spain. Host and staff were gracious and helpful. ”
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