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"Absolutely unacceptable experience. The bed was literally held together with a ratchet strap, and the toilet was propped up using a PVC pipe—completely unsafe and unsanitary. We found a cockroach in the room, and the sheets were clearly dirty and had not been changed. We asked to see other rooms, but after looking at three different options, each one was worse than the last. On top of that, the employee (Chrissy) we dealt with was extremely unprofessional and rude, making the situation even more frustrating. I would not recommend staying here under any circumstances."

"Margaritaville Jacksonville was spotless—my room sparkled brighter than a fresh daiquiri. Great stay overall! But those drinks? Pricier than Buffett’s yacht. Couldn’t enjoy myself without selling a kidney for a margarita. Pro tip: Skip the bar, grab the official Margaritaville blender, and make your own. Paradise found… in my suitcase next time!"

"The hotel is clean and the rooms are comfortable. The hotel staff is absolutely amazing and friendly. This is the only place I stay when I come to Saint Augustine."

"Staff were friendly and room was clean"

"The room was very clean and the gentleman at the front desk was very friendly and welcoming. "

"Good coffee."

"Very professional, clean. Great customer service. "

"Pretty nice overall when it’s not super pricey"

"Clean room "