Air conditioning was poor. Reported to reception, and maintenance guy supposedly sorted it, saying it was doors not closed properly. However, it was never cool despite having the door closed all the time, leaving a key in to ensure the room didn’t suffer from heating during the day, and also checking that we could hear it on all the time. Room was just way too warm. All of the public spaces also too warm/no air con. One of the 2 lifts out of action on several occasions leading to longer queues for the lifts. Also, the electric curtains retracted by themselves, and then didn’t work. Our hot tub was in my opinion a little smelly, likely the water had not been changed regularly enough, or not the correct water treatment levels, which I suspect could be a potential health hazard (I have a hot tub at home and recognise the smell and slimy feel when the water is not looked after). Cleaning of the room was disappointing as on the first day, the cleaner didn’t come until around 5pm when we had already returned to the room. On the remaining days, the floor was not mopped, and the bath was not cleaned. Very dissatisfying after spending a lot of money on what should have been a luxurious stay.