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Reviews of Holiday Inn Express Malta, an IHG Hotel

3.5 out of 5
Holiday Inn Express Malta, an IHG Hotel
St. George's Bay, St. Julian's

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 612 reviews" "
Rating 8 - Good. 206 out of 612 reviews" "
Rating 6 - Okay. 34 out of 612 reviews" "
Rating 4 - Poor. 11 out of 612 reviews" "
Rating 2 - Terrible. 4 out of 612 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rollin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very safe and close to all the important tourist spots. Also very good continental breakfast.
Stayed 9 nights in Mar 2024
Response from Maria Farrugia on 1 Apr 2024
Dear Rollin,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It's great to hear that the combination of, the location, security, and breakfast made your stay memorable. We look forward to welcoming you back for another exceptional visit and thank you for choosing our Hotel for your stay. Kindest Regards, Maria FarrugiaOperations Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely and clean and very central, however the area is very noisy and more suited to the younger generation.
Stayed 4 nights in Mar 2024
Response from Maria Farrugia on 23 Mar 2024
Dear Jacqueline,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It delights us to know that you had several highlights during your stay, which include the location, the cleanliness and the facilities which made your stay memorable.However, we regret that noise outside marred your overall experience. Please accept our sincere apologies for any inconvenience caused. Your feedback is of great value to us, and we want you to know that even though certain inconveniences are beyond our control, we are continuously working on making necessary improvements to ensure a more seamless and personalized experience for all our guests.We appreciate your feedback, and we look forward to welcoming you back for an even more enhanced and delightful experience. Kindest Regards, Maria Farrugia Operations Manager

10/10 Excellent

gilberto, london

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly.
Stayed 3 nights in Mar 2024
Response from Maria Farrugia on 23 Mar 2024
Dear Gilberto,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It's great to hear that the outstanding service from the staff made your stay memorable. We look forward to welcoming you back for another exceptional visit and thank you for choosing our hotel for your stay. Kindest Regards, Maria FarrugiaOperations Manager

8/10 Good

jaime tongco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good service from the staff but the room were in was dated and lights not working
Stayed 4 nights in Mar 2024
Response from Maria Farrugia on 18 Mar 2024
Dear Jaime Tongco,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It's great to hear that the outstanding service from the staff, made your stay memorable. However, we regret that the room was dated, and the lights were not working. Your feedback is of great value to us, and we want you to know that we are continuously working on making necessary improvements to ensure a more seamless and personalized experience for all our guests. We look forward to welcoming you back for another exceptional visit and thank you for choosing our hotel for your stay. Kindest Regards, Maria Farrugia

8/10 Good

Christine J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, facilities and service. However, the fact that ear plugs are left on the bedside table says it all. The hotel is adjacent to THE Paceville nightclub (inc. LGBTQ) scene with very loud music only stopping at 4am. There is also a new Hyatt hotel being built opposite, causing noise and dust, and lots more building around the St Georges Bay area.
Stayed 6 nights in Mar 2024
Response from Maria Farrugia on 18 Mar 2024
Dear Christine,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It's great to hear that the combination of outstanding service from the staff, the hotel itself, and our facilities made your stay memorable.However, we regret that noise outside marred your overall experience. Please accept our sincere apologies for any inconvenience caused. Your feedback is of great value to us, and we want you to know that even though certain inconveniences are beyond our control, we are continuously working on making necessary improvements to ensure a more seamless and personalized experience for all our guests.We appreciate your feedback, and we look forward to welcoming you back for an even more enhanced and delightful experience. Kindest Regards, Maria Farrugia Operations Manager

10/10 Excellent

Mark Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn is a perfect place to base your trip, easy to get to Valletta, Mdina, staff friendly and free breakfast and gym is a bonus. Not a lot to do in the area unless you are into bars or clubbing.
Stayed 4 nights in Mar 2024
Response from Maria Farrugia on 9 Mar 2024
Dear Mark Francis,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Mr Alan J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel fantastic staff very good rooms and facilities the only bad thing was the noise from the bars and nightclubs
Stayed 4 nights in Feb 2024
Response from Maria Farrugia on 9 Mar 2024
Dear Alan,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It delights us to know that you had several highlights during your stay, which include the fantasticness of the staff, the facilities and the room which made your stay memorable.However, we regret that noise outside marred your overall experience. Please accept our sincere apologies for any inconvenience caused. Your feedback is of great value to us, and we want you to know that even though certain inconveniences are beyond our control, we are continuously working on making necessary improvements to ensure a more seamless and personalized experience for all our guests.We appreciate your feedback and we look forward to welcoming you back for an even more enhanced and delightful experience. Kindest Regards, Maria Farrugia Operations Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and room service was impeccable. Breakfast buffet was fresh and plentiful. Staff friendly and helpful. Very central location but area around hotel very noisy with clubs and bars at night and construction work during the day
Stayed 4 nights in Feb 2024
Response from Maria Farrugia on 3 Mar 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It's great to hear that the combination of outstanding service from the staff, the food during breakfast , cleanliness and our facilities made your stay memorable. However, we regret that noise around the area marred your overall experience. Please accept our sincere apologies for any inconvenience caused. Your feedback is of great value to us, and we want you to know that even though certain inconveniences are beyond our control, we are continuously working on making necessary improvements to ensure a more seamless and personalized experience for all our guests.We appreciate your feedback and we look forward to welcoming you back for an even more enhanced and delightful experience. Kindest Regards, Maria Farrugia Operations Manager

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is perfect to me and my husband
Stayed 2 nights in Feb 2024
Response from Maria Farrugia on 3 Mar 2024
Dear Gilbert,Thank you for taking the time to tell us about your experience at Holiday Inn Express MALTA. It's great to hear that you had a great stay with us. We look forward to welcoming you back for another exceptional visit and thank you for choosing our Hotel for your stay. Kindest Regards, Maria Farrugia Operations Manager

8/10 Good

Melicia

Liked: Amenities
Friendly staff and well maintained
Stayed 3 nights in Feb 2024
Response from Maria Farrugia on 3 Mar 2024
Dear Melicia,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Lori-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. I like that the location was convenient to the bus stop, food places, mall and taxi. The breakfast option was good and the staff were friendly. I’d definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Maria Farrugia on 21 Feb 2024
Dear Lori-Ann,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Choudhry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s centre of city and centre of country also. It’s convenient and affordable
Stayed 4 nights in Feb 2024
Response from Bogdan Guberinic on 16 Feb 2024
Dear Choudhry,Thank you for sharing your feedback! We're thrilled to hear that you found our hotel to be conveniently located in the center of the city as well as the country, making it a convenient choice for your stay. Providing accessibility to both urban amenities and the broader attractions of the country is something we strive for. Additionally, we're pleased that you found our accommodations to be affordable. We aim to offer value for our guests without compromising on quality. We hope you had a comfortable and enjoyable stay with us, and we look forward to welcoming you back on your next visit!Kind Regards,Bogdan Guberinic

10/10 Excellent

Erna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, I’d come back just for the staff. The most kind and polite people.
Stayed 6 nights in Jan 2024
Response from Bogdan Guberinic on 16 Feb 2024
Dear Erna,Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent experience at our hotel. Our dedicated staff takes great pride in providing exceptional service and ensuring that every guest feels welcomed and valued. Your kind words regarding their kindness and politeness mean a lot to us, as we strive to create a warm and friendly atmosphere for our guests. We look forward to welcoming you back in the future and providing you with another memorable stay.Kind regards,Bogdan Guberinic

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a brilliant stay! The hotel was perfect for us and the staff were exceptional. Always going out of their way to make sure our stay was wonderful. The breakfast was amazing and so delicious! and the friendly staff put a smile on our faces every day. I would stay here again! Great value for money too! Thank you to all the kind staff at the front desk and all the breakfast staff, you make this world a brighter place. Rosanna
Stayed 7 nights in Jan 2024
Response from Maria Farrugia on 8 Feb 2024
Dear Rosanna,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant front of counter staff
I have to mention members of your staff who were so impressive, although there were more : Saviour, Bodgan, Leah, Annu were brilliant. You should be proud of them.
Stayed 5 nights in Jan 2024
Response from Bogdan Guberinic on 21 Jan 2024
Dear Kevin,Thank you so much for recognizing the outstanding efforts of our team members - Saviour, Leah, and Annu. We truly appreciate your kind words and will make sure to pass on your compliments to them. It's their dedication, skills, and commitment that contribute to the success and quality of our services. We are indeed proud to have such talented individuals on board who consistently go above and beyond for our customers. If there is anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Bogdan Guberinic

10/10 Excellent

marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the holiday inn Malta ! The staff that works there is amazing! Had the pleasure in meeting staff member Saviour during breakfast! He is a humble and kind person! Worked hard during the breakfast session cleaning tables and sharing knowledge about Malta and its culture! Restaurant has lovely amenities and is in the perfect location! Rooms are huge and well kept ! Gym is huge as well as the pool ! Hotel is beautiful and extremely large and offers excellent views from the top floor where we checked in ! Love my stay and will be back again soon ! Thanks for a wonderful stay at your hotel ! Mr , boodoo !
Stayed 2 nights in Jan 2024
Response from Bogdan Guberinic on 21 Jan 2024
Dear Mr. Boodoo,Thank you for sharing your delightful experience at Holiday Inn Malta! We are thrilled to hear that you had such an enjoyable stay. Our team takes great pride in providing exceptional service and it's wonderful to know that they made a positive impression, especially Saviour who went above and beyond during your breakfast. We strive to create a welcoming atmosphere and offer top-notch amenities, so it's fantastic to hear that you found our restaurant, rooms, gym, and pool to be of high quality. Your kind words about the hotel's beauty and the excellent views from the top floor are truly appreciated.We look forward to welcoming you back soon for another wonderful stay at Holiday Inn Malta. If there is anything else we can assist you with in the future, please don't hesitate to let us know. Thank you again for choosing us as your preferred accommodation!Kind Regards,Bogdan Guberinic

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Maria Farrugia on 20 Jan 2024
Dear Kevin,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Sylvain, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, close to numerous bars, restos and cinema plus shopping mall !
Stayed 5 nights in Dec 2023
Response from Maria Farrugia on 15 Jan 2024
Dear Sylvian,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great having use of intercontinental facilities as the gym and pool were excellent. In the middle of all the action but only down side is if you have a balcony room despite double patio doors you can still hear the partying, so maybe get a room in a quieter part of the hotel. Staff were really helpful and although check in was 3pm and i arrived at 10.30 my room was available and also got later check out when I left
Stayed 2 nights in Dec 2023
Response from Maria Farrugia on 8 Dec 2023
Dear Christopher,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

4/10 Poor

J

Stayed 2 nights in Nov 2023
Response from Maria Farrugia on 8 Dec 2023
Dear J,I would like to start by apologizing for not meeting your expectations. The Holiday Inn Express's team does their utmost to ensure that each client gets a great guest experience, and I am truly sorry this was not the case. In order to improve our facilities and services, could you be so kind as to address what was not up to you expectations throughout your stay? We hope you give us a chance by staying with us again, to show you that the previous stay was an exception. Until then, I shall remain at your disposal. Kindest Regards,Maria FarrugiaOperations Manager

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maria Farrugia on 5 Dec 2023
Dear Naomi,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very contemporary hotel with a very polite and helpful staff. The rooms are basic, but clean with all the amenities you'd expect in a modern establishment.The real bonus is the complimentary use of the spa and pool in the adjoining Intercontinental. I found the location ideal, but there are a lot of bars/clubs close buy, so if you're looking for a more relaxing environment you might want to look at alternatives. For myself as a solo traveller, i had a great time.
Stayed 4 nights in Nov 2023
Response from Maria Farrugia on 24 Nov 2023
Dear John,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Odimegwu

Stayed 2 nights in Nov 2023
Response from Maria Farrugia on 12 Dec 2023
Dear Odimegwu,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Bill, Athens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was honestly the best thing about my visit in Malta. Should i return to Malta would definitely pick this hotel as its close to everything has good breakafast options, excellent cleaning and super smart overall.
Stayed 5 nights in Nov 2023
Response from Maria Farrugia on 12 Nov 2023
Dear Bill,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria Farrugia

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice but the area is extremely noisy. Right behind a nightclub playing music from 8pm to about 3am. Loads of screaming and shouting as well. Huge amounts of building work going on as well which starts before 8am. Even with earplugs listening to podcasts I could still clearly hear everything.
Stayed 5 nights in Nov 2023
Response from Maria Farrugia on 12 Nov 2023
Dear Christine,I would like to thank you for choosing to stay at the Holiday Inn Express Malta. In addition, I would like to start by apologizing for not meeting your expectations. Holiday Inn Express is located in a lively area, 200 meters away from Paceville, whereas the noise outside is beyond our control. However we have implemented double / quadrable doors to minimize the noise from outside. Furthermore, I would like to thank you for mentioning that the hotel itself was up to your expectations. Nevertheless, I hope we get the chance to welcome you again. Moreover I shall remain at your disposal.Kindest Regards,Maria Farrugia

10/10 Excellent

Surinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Bogdan Guberinic on 18 Oct 2023
Dear Surinder,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Bogdan GuberinicHoliday Inn Express Malta

2/10 Terrible

Dominique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It took us one hour, two phone calls and numerous questions to the locals to find the place…with reception on the 8th floor and no hotel parking. Very noisy at night on the street side! Otherwise all right.
Stayed 1 night in Oct 2023
Response from Maria Farrugia on 10 Oct 2023
Dear Dominique,I would like to start by apologizing for not meeting your expectations. Our customer satisfaction is important for us, as we thrive to make sure that every client enjoys their stay with us. I do apologize for not being able to find the location of our hotel, and I understand your disappointment in this matter. Unfortunately our location is always being removed by google maps, even after numerous times communicating and advising our correct location. In addition, we are located in a lively area, where the noise outside is beyond our control, however, we do provide earplugs so that a customer can obtain a decent night's sleep.Moreover, I do apologize in relation to the parking facilities. Holiday Inn Express does not have it's own parking space, but there is the Eden car park 100 m away from the hotel in which is mentioned on the website at an additional fee of 15 Euro per day. Once again I apologize for all the inconvenience caused apologize once more for any inconvenience this has caused, and we hope to see you again soon to prove that your prior stay was an exception. I hope you had a safe journey home and if you need anymore assistance I shall remain at your disposal.

10/10 Excellent

Peter Nesbitt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, could not be more helpful, excellent breakfasts, room was a good size, very good AC and easy to get to public transport. In our room on the sixth floor noise was not a problem. Outside the hotel a LOT of noise, drunk idiots galore, who were not intimidating, but could be to some people
Stayed 8 nights in Oct 2023
Response from Maria Farrugia on 10 Oct 2023
Dear Mr. Nesbitt,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Victor, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was excelent for my stay, but I have to mention first the cleaning lady in my floor. Pratikshya, you are a great worker, and a great person; always very polite and letting me know that if I needed anything just tell her. John and the people at the front desk, thanks a lot. I will definitely stay in the property again and I will recommend it to the people I know. Great service, keep it up !!!!!
Stayed 9 nights in Sep 2023
Response from Maria Farrugia on 10 Oct 2023
Dear Victor,I would like to thank you for choosing to stay at the Holiday Inn Express Malta, and I am thrilled to hear that you have enjoyed your stay with us. I would like to thank you for the wonderful comments about our Hotel, as my team and I strive to make sure each client gets the customer satisfaction. I hope you had a safe journey home, and we look forward to welcome you in the near future. Moreover I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Olufolashade Yetunde

Stayed 6 nights in Sep 2023
Response from Maria Farrugia on 2 Nov 2023
Dear Olufolashade,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

RAJENDRA

Stayed 4 nights in Aug 2023
Response from Bogdan Guberinic on 26 Sept 2023
Dear Rajendra,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Bogdan Guberinic

10/10 Excellent

DEVENDRA PRASAD

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service of all staffs including breakfast service are excellent.
Stayed 4 nights in Aug 2023
Response from Maria Farrugia on 4 Sept 2023
Dear Devendra,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible standard of customer service; the Ops Manage should be commended on the team ethos she has achieved; everybody everywhere were just brilliant! Special mention to the cleaning team on the 2nd floor!! Just a standard of customer service at a level I have never seen before ! 11 out of 10!!!
Stayed 8 nights in Aug 2023
Response from Maria Farrugia on 4 Sept 2023
Dear A,Thank you for choosing to stay at the Holiday Inn Express Malta, and it was a pleasure to have a chat with you upon your departure. I would like to thank you for your wonderful comments about my team, as they thrive to make sure that each clients gets the 100% hospitality service. I hope you had a safe journey home and we look forward to welcome you again in the near future. Moreover, I shall remain at your disposal.Kindest Regards,Maria FarrugiaOperations Manager

4/10 Poor

Anthony James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Miss advertising on this Hotel, there is no outdoor pool like the one in the picture. You can use the gloomy ondoor one but your not aloud to use the outdoor one. These Pools are not even in the Hotel they are next door The areas is terrible, just loud music all night and next door to the hotel.is a street with over 10 strip clubs.room was small and we booked a twin but got a double. Everything blew of the balcony so we lost clothes. Not a place to go with kids. Breakfast was ok but the absolute same. Staff were very friendly. I would not recommend this hotel, terrible ecperience.
Response from Maria Farrugia on 7 Aug 2023
Dear Anthony James,I would like to start by apologizing for not meeting your expectations. Firstly I would like to advise that clients who stay at the Holiday Inn Express Malta are allowed to also use the outdoor pool at the Intercontinental. I am truly sorry if you were given the wrong information. Secondly, I have double checked the reservation in relation to you bed preference, but indeed you booked a room with a double bed, hence we allocated the room for you in which you have booked. Our rooms are approximately 20sqm, but for future reference we do have family suites which are more spacious. Furthermore, our breakfast complies with the IHG brand standards and we have all the necessary items to cater for a 3 star hotel. In addition, our hotel is located in a lively area where the noise outside is beyond our control. I am so sorry your issues and concerns where not escalated to me as I would have done my utmost to make sure your stay would be pleasurable. I hope you give us the chance to stay with us again, where we will make sure that your previous stay was an exception. Please feel free to reach out to me if you have any concerns. Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the beach, shops, and restaurants. Didn’t realise til we arrived that it was ‘party central’ right next to the hotel, (I had read previous reviews about the noise from it), but we never had a problem sleeping through it as we had a balcony room which had two sets of patio doors, and had the air conditioning on! There is use of the indoor pool, sauna etc at the Intercontinental Hotel, but we didn’t go there during our stay. The staff were all very friendly, polite and helpful. I would definitely stay there again!
Stayed 7 nights in Jul 2023
Response from Maria Farrugia on 31 Jul 2023
Dear Lesley,I would like to thank you for choosing to stay at Holiday Inn Express, and I am so glad that you enjoyed your stay with us. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaHoliday Inn Express

10/10 Excellent

Zoe Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great to use the Intercontinental facilities. Staff super helpful. Rooms nice and good air con.
Stayed 4 nights in Jul 2023
Response from Bogdan Guberinic on 19 Jul 2023
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service and ensure that our guests have a comfortable stay. It's fantastic to know that you found our staff super helpful and enjoyed the nice rooms with good air conditioning.We take pride in offering access to the Intercontinental facilities next door, allowing our guests to enjoy additional amenities and services during their stay. It's all part of our commitment to providing a memorable experience.Should you have any future travel plans or need any further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the near future!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay! The staff - reception, breakfast, cleaners - all so kind and truly wonderful customer service. Always so helpful and really cared. Awesome happy hour and great bar food. My room was perfect! Fantastic free access to Cynergi gym and HI rooftop pool. Lots of choice at the buffet breakfast - loved the food. Good location and great WiFi.
Stayed 4 nights in Jul 2023
Response from Bogdan Guberinic on 19 Jul 2023
Thank you for sharing your fabulous experience with us! We are delighted to hear that our staff provided excellent customer service and made your stay memorable. It is our utmost priority to ensure that all our guests feel cared for and receive the assistance they need. We're glad you enjoyed our happy hour and bar food, as well as the fantastic amenities like the Cynergi gym and HI rooftop pool. It's wonderful to know that you found your room perfect and enjoyed the buffet breakfast with its wide variety of delicious food options. We strive to provide a good location and reliable WiFi so that you have everything you need during your stay. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Yakup

Liked: Cleanliness, staff & service, property conditions & facilities
close to beach clean rooms walkable
Stayed 2 nights in Jul 2023
Response from Maria Farrugia on 14 Jul 2023
I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Holiday Inn Express

10/10 Excellent

Sabba

Liked: Cleanliness, staff & service, property conditions & facilities
We had access to the swimming facilities which was nice. The staff were very attentive and made us feel safe and welcome. Lots of transport options and a beach within a 2 min walk. Even though this was near a party area, our room was quiet. It's a good location as its near Sliema and you can get a ferry to Valetta too. Definitely recommend!
Stayed 4 nights in Jul 2023
Response from Maria Farrugia on 14 Jul 2023
I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Holiday Inn Express

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Maria Farrugia on 9 Jul 2023
I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaHoliday Inn Express

10/10 Excellent

Sanam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great bars around the area Loads of food options Great customer service
Stayed 3 nights in Jun 2023
Response from Maria Farrugia on 8 Jul 2023
I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaHoliday Inn Express

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It’s exactly what it is. Sleeping above a nightclub. Until 4am you can feel the drone of music and the bass. I was on floor 3 colleagues on 5 said the same. Facilities are good (when including the intercontinental next door) in a good location for us. Might feel intimidating for some running the streets of revellers and a lot of drug sellers peddling and girls grabbing you to force you into a strip club - to be honest I really didn’t like that. None of the issues are from the hotel which is excellent. It’s the area that needs an overhaul. You can have bars and clubs and enjoy yourself without it being so pushed on you
Stayed 5 nights in Jun 2023
Response from Maria Farrugia on 25 Jun 2023
Dear Ben,Thank you for choosing to stay at the holiday Inn express Malta. I am so sorry you had to face these issues, however kindly note that what happens outside from our premises is beyond our control and unfortunately we are located in a lively area. I hope you will give us the chance to stay with us again and moreover I shall remain at your disposal.Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, conveniently located to beach bars, shopping and transportation. Very clean room. I would definitely come back.
Stayed 4 nights in Jun 2023
Response from Maria Farrugia on 25 Jun 2023
Dear Daniella,Thank you for choosing to stay at the Holiday Inn Express Malta. It it brings me great pleasure knowing that your stay with us was exceptional. I would like to thank you for your wonderful comments and we look forward to welcome you back. Moreover, I shall remain at your disposal.Kind regards,Maria FarrugiaOperations Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely as are the staff but it’s situated near all the bars and discos meaning a you can hear thumping bass until about 3am
Stayed 2 nights in Jun 2023
Response from Maria Farrugia on 19 Jun 2023
Dear Ian,Thank you for choosing to stay at the Holiday Inn Express Malta, and thank you for sharing your feedback. It brings me great pleasure that your stay with us was exceptional. In addition, our hotel is located in a lively area where unfortunately the noise outside is beyond our control. I hope you will give us the chance to stay with us again in the near future and I shall remain at your disposal. Kind Regards,Maria FarrugiaOperations Manager

10/10 Excellent

Rhealiza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people that works in the front desks are very helpful. Kudos to Paul, Leah and Savior for accommodating us and for being very helpful. The hotel is situated by St. George bay and close to restaurants. I will definitely recommend Holiday Inn Express Malta.
Stayed 5 nights in May 2023
Response from Maria Farrugia on 4 Jun 2023
I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction, and I am so glad that your experience was exceptional. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Holiday Inn Express

8/10 Good

Gülnihal

Stayed 3 nights in May 2023
Response from Maria Farrugia on 17 Jun 2023
Dear Gulnihal,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaHoliday Inn Express

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Useful in being able to use the facilities of the intercontinental hotel next door including the gym and indoor pool. Lots of bars and restaurants close by.
Stayed 8 nights in May 2023
Response from Maria Farrugia on 4 Jun 2023
I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Holiday Inn Express

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Breakfast was great and the croissants were delicious, I had one every day. The pool at intercontinental which is shared was lovely, as was the indoor pool and you can use both til 11pm. The main downside was it is loud outside as the street has club music playing every night. However I knew this from reading reviews and brought earplugs. It didn't disturb my sleep much but one of our party found it hard to sleep at first. But if someone was looking to stay out late or be close to bars it would suit. They do have the radio on by the outdoor pool which is a bit annoying if it's not to your taste or are wanting to be very relaxed, but if you sit away from the speakers it's better. Our room didn't have a fridge which was fine but if we had stayed in summer when it's hotter I would've missed it more- we booked a fairly basic room so maybe the fancier rooms have fridges. Overall I enjoyed our stay and would recommend it for a reasonably priced holiday in a convenient location.
Stayed 7 nights in Apr 2023
Response from Maria Farrugia on 20 May 2023
Dear Fiona,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Holiday Inn Express

8/10 Good

Rhea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding, so kind and helpful. the main issue was the noisy pizza place downstairs. really loud base pumping to early hours of morning. I honestly think it's no fault of the hotel.
Stayed 5 nights in Apr 2023
Response from Maria Farrugia on 5 May 2023
Dear Rhea,I would like to thank you for choosing to stay at the Holiday Inn Express Malta. My team and I do our utmost to make sure every client gets the 100% customer satisfaction. I am truly sorry for having to encounter the noise from outside. Unfortunately we are located in a lively area, and the noise outside is beyond our control. Believe me, If I could be able to control the lively area I would do so. Once again I thank you for choosing to stay with us and moreover I shall remain at your disposal.Kind Regards,Holiday Inn Express Team

10/10 Excellent

Allan

Stayed 1 night in Apr 2023
Response from Maria Farrugia on 18 Apr 2023
Dear Allan,I would like to thank you for choosing to stay at Holiday Inn Express. My team and I do our utmost to make sure that every client gets the 100% customer satisfaction. I would like you thank you for your review and we look forward to welcoming you back in the future. In the meantime, I shall remain at your disposal.Kind Regards,Maria FarrugiaHoliday Inn Express