大堂

AC Hotel St. Louis Central West End的評價

4 out of 5
AC Hotel St. Louis Central West End
215 YORK AVENUE, St. Louis, MO

評價

9.0

卓越

10 分評分,優異;409 則評價中有 284 則" "
8 分評分,不錯;409 則評價中有 74 則" "
6 分評分,一般;409 則評價中有 25 則" "
4 分評分,欠佳;409 則評價中有 15 則" "
2 分評分,很差;409 則評價中有 11 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Sheng

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is good
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
Dear Sheng, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Chris Short, GM

10/10 優異

JIAAO (SAINT LOUIS)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stay
於 2023 年 8 月住了 3 晚
GM 於 2023年8月29日的回應
Dear JIAAO, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for choosing our AC Hotel, and we hope to host you again soon. Best, Chris Short General Manager

8/10 不錯

Thomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff!
於 2024 年 5 月住了 1 晚

10/10 優異

Qamar

Very good 👍
於 2024 年 5 月住了 2 晚

10/10 優異

Robert (Santa Rosa)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

8/10 不錯

Wilawan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staffs are so nice and kind.
於 2024 年 5 月住了 1 晚

10/10 優異

Sherhonda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

6/10 一般

Anna

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
It’s a very good hotel: nice bathroom, clearness, very good breakfast. But we got a terrible experience trying to change our room to what we booked. After we tried to get the room with king size bed and a view(our booking), the woman at reception ( 05/04/24 at 4 pm) sent us to the smaller room with no view and dirty toilet.
於 2024 年 5 月住了 2 晚

10/10 優異

Dawn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Mary

讚好:整潔度、職員與服務和住宿狀況
Everything was great except I wasn't able to get my Marriott points due to the fact I book through expedia.
於 2024 年 5 月住了 1 晚

10/10 優異

Harold

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property and staff. Location is slightly questionable at first, and the parking situation will throw you off. But it’s evident they’ve put a lot into making this place great, and I’d say it’s definitely worth it. One of the best stays in St Louis.
於 2024 年 5 月住了 1 晚

10/10 優異

Colleen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely clean hotel in the heart of St. Louis. Would stay there again.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月7日的回應
Dear Colleen, We love hearing our guests say they will return to our AC Hotel. Just that simple vote of confidence speaks volumes about the experience they had with us. Thank you for your business and please come back again soon. Best, Chris Short, GM

10/10 優異

CONNIE

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to our hospital where we needed to be for a week.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月7日的回應
Dear CONNIE, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and found our proximity to the hospital beneficial. We appreciate your choosing us and hope to host you again under better circumstances. Best, Chris Short, GM

10/10 優異

Dominique

讚好:整潔度、職員與服務和住宿狀況
Wonderful place enjoyed our stay
於 2024 年 4 月住了 1 晚
GM 於 2024年4月29日的回應
Dear Dominique, We are happy that you had a great stay at our AC Hotel! It is our pleasure to welcome guests to St. Louis and play a small part in their enjoyment of the city. We hope you will return and stay with us every time you do. Best, Chris Short, GM

10/10 優異

Shawna

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay very much, staff was very friendly and room was very well kept.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月29日的回應
Dear Shawna, We are so glad you had an incredible stay with us here at the AC Hotel St. Louis Central West End! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Chris Short, GM

8/10 不錯

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice West End hotel that's conveniently located near to Forest Park and St. Louis Art Museum in Forest Park.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月29日的回應
Dear David, What a splendid review! Thank you so much for staying with us and acknowledging our AC Hotel's fantastic location. We appreciate you sharing your positive experience here, and we hope to see you again soon. Best, Chris Short, GM

10/10 優異

Vador

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stay.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日的回應
Dear Vador, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Short, GM

4/10 欠佳

Senem

親子同遊, 商務旅客
讚好:住宿狀況
不滿:整潔度、職員與服務和設施服務
Good hotel but poor management in terms of keeping the hotel clean. The room was not cleaned and tidied up until 4 pm when we had requested cleaning 3 times already, then even after requesting that room was not mopped, it must have not been mopped even prior to our stay as my child' s socks got completely black from dust after walking bare foot on the floor (we take our shoes off in the room) . Did not leave new fresh towels, did not replace with complimentary items, such as soap, coffee, tea or water. The sheet was soiled probably old but still. The seats at the reception area were soiled. Lobby floors were dirty.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日的回應
Dear Senem, I apologize for the unsatisfactory servicing of your room. Thank you for taking the time to write this review. We value you as our guest and will discuss your feedback with our housekeeping staff to foster improvement. Please consider a return visit in the future as I am confident that we can do better. Sincerely, Chris Short, GM

10/10 優異

Maren

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great deal for a great room! It exceeded my expectations by a lot and I’d definitely stay here again.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月15日的回應
Dear Maren, Thank you so much for being our guest and sharing such a kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Chris Short, GM

10/10 優異

Jaejoon

於 2024 年 4 月住了 1 晚

8/10 不錯

Blake

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience a better selection of breakfast would make it that much better.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
Dear Blake, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for future stays. We appreciate your feedback and hope to welcome you back soon. Best, Chris Short, GM

10/10 優異

Humberto

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
CLEAN
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
Dear Humberto, We take great pride in providing the cleanest accommodations in St. Louis. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Chris Short, GM

10/10 優異

Amy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location in the Central West End, modern decor, comfortable beds, wonderful staff!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
Dear Amy, Thank you for taking the time to write. I’m happy to hear that our excellent service, comfy beds, and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Chris Short, GM

8/10 不錯

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
The only issue we had is that the hotel is on an alley. There is a parking garage across the street and plenty of restaurants a short walk away (if you make it out of the alley). The breakfast was good, but over priced. Overall, a good place to stay.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月9日的回應
Dear Michael, Thank you for taking the time to share your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found accommodations pleasant and breakfast delicious. We look forward to being your hotel of choice when in the area. Best, Chris Short, GM

8/10 不錯

Nisvet (Elmhurst)

讚好:整潔度和住宿狀況
It was modern
於 2024 年 4 月住了 1 晚
GM 於 2024年4月9日的回應
Dear Niswet, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our modern accommodations. We appreciate your choosing us and hope to host you again. Best, Chris Short, GM

10/10 優異

Claire

商務旅客
讚好:整潔度、職員與服務和住宿狀況
It is a great hotel.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月9日的回應
Dear Claire, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Chris Short, GM

10/10 優異

H.

讚好:整潔度、職員與服務和住宿狀況
V good
於 2024 年 3 月住了 1 晚
GM 於 2024年4月9日的回應
Dear H., Thank you for sharing the awesome rating of your experience, and please revisit us. Best, Chris Short, GM

10/10 優異

Mark (Whitewater)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great dining and right in the heart of the Chees capitol of the US.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月27日的回應
Dear Mark, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Chris Short, GM

10/10 優異

Jesus

讚好:整潔度、職員與服務和住宿狀況
Great hotel
於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日的回應
Dear Jesus, Thank you for sharing this great review, and we welcome you to visit us again anytime! Best, Chris Short, GM

10/10 優異

Renzo (Torrance)

讚好:住宿狀況
於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日的回應
Dear Renzo, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Chris Short, GM

10/10 優異

Mark

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location…just wish more restaurants were open on Sunday evening…
於 2024 年 3 月住了 1 晚
GM 於 2024年3月19日的回應
Dear Mark, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Chris Short, GM

10/10 優異

Bruce

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

S

讚好:整潔度、職員與服務和住宿狀況
The morning staff was amazing!! Our overall experience was 5 star!!
於 2024 年 2 月住了 1 晚
GM 於 2024年2月20日的回應
Dear S, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Chris Short, GM

10/10 優異

Donnae

於 2024 年 2 月住了 1 晚

10/10 優異

Jesse

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
This place is terrific and new. Great location and lovely rooms
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日的回應
Dear Jesse, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our AC Hotel and taking the time to share this excellent review. We hope to see you back soon. Best, Chris Short, GM

10/10 優異

Keon

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日的回應
Dear Keon, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Chris Short, GM

10/10 優異

Triston

於 2024 年 2 月住了 2 晚

10/10 優異

Autumn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
breakfast doesn’t have much of options, especially if you’re vegan/vegetarian
於 2024 年 2 月住了 3 晚
GM 於 2024年2月11日的回應
Dear Autumn, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Chris Short GM

10/10 優異

Frank

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It’s a beautiful property. Parking is ridiculous though.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月10日的回應
Dear Frank, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, including one area for improvement, helps guide our team, which strives to deliver a remarkable stay. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Chris Short, GM

10/10 優異

Rochelle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone on the staff was wonderful! We had somehow mixed up our date of departure and they were able to book us to stay another night in the same room. The location was great and hotel a perfect place to stay. Happy hour was a real plus!
於 2024 年 2 月住了 2 晚
GM 於 2024年2月10日的回應
Dear Rochelle, Thank you for staying with us and for your kind review. I'm so glad that we were able to assist with your reservation. It is lovely that you found our rooms comfortable and our staff friendly. We hope to see you again soon! Best, Chris Short, GM

10/10 優異

Joseph (Springfield)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean hotel in nice part of STL.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月10日的回應
Dear Joseph, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Chris Short, GM

8/10 不錯

Maureen

於 2024 年 1 月住了 1 晚

10/10 優異

Brock

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Clean, friendly, accommodating. Everything you need and more!
於 2024 年 1 月住了 1 晚
GM 於 2024年1月23日的回應
Dear Brock, St. Louis is a great city, and we are thrilled you had a nice time while staying at our AC Hotel. We are proud of our hotel and the extraordinary team that runs it, so it is lovely to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Chris Short, GM

8/10 不錯

GARY

於 2024 年 1 月住了 1 晚

4/10 欠佳

Allyza

不滿:職員與服務、設施服務和住宿狀況
Best thing about the stay was the nice bathroom. You get charged extra $35/day for parking, $16/person for breakfast. Sheets had questionable stains, glass doors were loud, front desk staff was rude and lack decent hospitality, would look at you as if you're homeless if you're in your pajamas. You get charged $600 if you overstay and do not get informed about this until you get to your room. Will never stay here again.
於 2024 年 1 月住了 1 晚
GM 於 2024年1月20日的回應
Dear Allyza,Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you will reconsider your return to share a more positive experience with you soon.Sincerely,Chris ShortGeneral Manager

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

Tiffany

於 2024 年 1 月住了 10 晚
GM 於 2024年1月14日的回應
Dear Tiffany,Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit.Sincerely,Chris ShortGeneral Manager

10/10 優異

Aaron Watson

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯

Justin

商務旅客
讚好:整潔度、職員與服務和設施服務
The shower door in room 423 didn’t stay closed. Also couldn’t get the fan to stay on in the thermostat.
於 2024 年 1 月住了 1 晚
GM 於 2024年1月14日的回應
Dear Justin,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Chris ShortGeneral Manager

8/10 不錯

Vladislav

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚