I booked online and paid via the app. When I arrived on site they explained they had overbooked and had no rooms available. The staff was amazing and went above and beyond and secured a room at another location. Thank you to the staff for taking care of us.
Bradley
2025 年 7 月入住 1 晚
4/10 很差
Harry
与配偶出行
2025 年 7 月 14 日
不满意:住宿条件和设施,服务设施
You asked for a review, so here goes. Because the sink drain stopper didn’t work, because we had to slam the room door shut due to binding in the frame, because there was no coffee available in the room (only tea), because you have a notice on the bathroom mirror that ‘for our comfort’ our room will only be made up every other day; because apparently the restaurant was not open Sat. evening, and all this was for $271 a night for a room with a king bed, it is difficult to leave a positive review. I can assure you this will be shared on Facebook with our friends.
Harry
2025 年 7 月入住 2 晚
10/10 超赞
RUTH E
2025 年 7 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
The stay was too short
RUTH E
2025 年 6 月入住 1 晚
10/10 超赞
Jeffrey
与家人出行
2025 年 6 月 20 日
满意:清洁度、服务设施、住宿条件和设施
Property was clean and the staff was friendly
Jeffrey
2025 年 6 月入住 1 晚
8/10 还可以
Jean
2025 年 6 月 15 日
满意:清洁度
Jean
2025 年 6 月入住 2 晚
4/10 很差
Haley
与家人及幼儿出行
2025 年 6 月 6 日
不满意:服务设施,清洁度
I wish there was an option to upload pictures because the pull out couch mattress was the grossest thing I have ever seen in a hotel or even in general. Felt like a scary movie.
Haley
2025 年 5 月入住 1 晚
10/10 超赞
Tobias
2025 年 6 月 1 日
Tobias
2025 年 5 月入住 1 晚
10/10 超赞
Lisa,Morton
2025 年 5 月 25 日
Lisa
2025 年 5 月入住 1 晚
4/10 很差
Sherry
与家人出行
2025 年 5 月 25 日
不满意:清洁度、服务设施、住宿条件和设施
Dried blood bathroom door, hair, refrigerator didn’t work, cords in the floor, parts falling off. Noise levels were high. Shocked this is a Hilton hotel!! Front Desk staff were friendly and helpful.
Sherry
2025 年 5 月入住 1 晚
6/10 一般
Alison
2025 年 5 月 14 日
Alison
2025 年 5 月入住 1 晚
6/10 一般
John
与家人及幼儿出行
2025 年 4 月 28 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Sheets were stained. Pull-out sofa sleeper was full of crumbs. Bathroom sink was plugged. No bodywash in the dispensor in the shower.
Grab and go breakfast had a frozen sausage sandwich in it.
John
2025 年 4 月入住 2 晚
10/10 超赞
Steven,Brainerd
2025 年 4 月 18 日
Steven
2025 年 4 月入住 1 晚
10/10 超赞
Shannon
2025 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay great service
Shannon
2025 年 4 月入住 1 晚
10/10 超赞
Kelci
与家人及幼儿出行, 团体旅客
2025 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lobby has plenty of room to gather. Large table next to a fire place where are friends were able to hang out in the evening.
Kelci
2025 年 4 月入住 1 晚
10/10 超赞
Steven,Brainerd
2025 年 4 月 7 日
Steven
2025 年 4 月入住 1 晚
4/10 很差
Lindsey
2025 年 3 月 28 日
满意:客房舒适度
不满意:住宿条件和设施,清洁度
Not good
Room smelled like old cigarettes. Towel rack was broken. Got in bed and the blanket between the sheets and duvet had unwashed, crusty stains. Obviously it was not washed. The front desk did offer for us to change rooms but we were already going to bed. They brought us clean blankets but makes you wonder what else wasn’t properly cleaned. We will not be returning.
Lindsey
2025 年 3 月入住 1 晚
6/10 一般
Jasmine,Chesterfield
与家人及幼儿出行
2025 年 3 月 23 日
满意:员工和服务、服务设施、住宿条件和设施
For starters the lobby was very clean offered great items and even the bar area was a nice add. Staff was nice my entire stay and very helpful. Unfortunately my room stay was not very pleasant. I stayed for 5 nights and the first room I was in was not clean. It was hair on the bathroom floor and shower floor. Wall paper peeling badly in bathroom and in room by the bed. The tub made a very loud noise while showering and they offered to switch me rooms the next morning. Switched rooms and the room was better aesthetically but the toilet didn’t work in the room. They had to bring me a plunger to keep it plunged the whole time. Overall the stay because of the staff’s continued help made it amazing but the actual room was the down fall.
Jasmine
2025 年 2 月入住 4 晚
4/10 很差
Lana
与家人出行
2025 年 3 月 21 日
不满意:住宿条件和设施,清洁度
We booked a King bed with fold out couch because we had 3 adults staying in the room. When we checked in they had moved us to a standard King room (no couch). I was told that they reassign rooms as needed - evidently without regards to necessary sleeping space!! I asked them to fix this and was told that they didn't have a king/couch room available and the hotel was full. I asked how he was going to help us and was told that we could have free breakfast - WHAT?? Not enough room to sleep but we could have breakfast the following morning - ridiculous!!
I asked for the manager and he eventually found her. She reassigned us to a king/couch room. So I guess they weren't full after all!!!
We got in the room and unfolded the couch. The mattress was disgusting - stained and filthy. We again went to the desk to report it. Manager came to look at it and quickly agreed that they needed to bring another one. They brought another mattress that was better but still a bit stained.
I am not sure I will book through Expedia again if the hotel can just change your booking. I will NOT stay in this hotel again. Nice, safe area but this experience was not good.
Lana
2025 年 3 月入住 1 晚
10/10 超赞
Michelle
与家人出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay in Chesterfield
Very pleasant stay. Room was clean. The property was clean and well maintained. The surrounding area felt safe. Lots of shopping and restaurants nearby. My kids enjoyed the pool!! Would definitely stay again!
Michelle
2025 年 3 月入住 2 晚
6/10 一般
Lora
团体旅客, 商务旅客
2025 年 3 月 6 日
Bathtub was not clean and the hot water took forever to heat up. Never did get real warm.
Lora
2025 年 3 月入住 1 晚
10/10 超赞
Wen
与家人出行, 带宠物出行
2025 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Pet friendly!
Wen
2025 年 2 月入住 1 晚
8/10 还可以
Cheryl
2025 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
This is a great hotel. Very clean, great staff. Only negative is it is very close to the interstate so very noisy, but thats to be expected in a city.