Outdoor pool, pool loungers

Reviews of Holiday Inn Express Saint Simons Island, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 863 reviews" "
Rating 8 - Good. 239 out of 863 reviews" "
Rating 6 - Okay. 99 out of 863 reviews" "
Rating 4 - Poor. 74 out of 863 reviews" "
Rating 2 - Terrible. 50 out of 863 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice establishment. Amazing staff. Just an overall nice experience.
Stayed 2 nights in Apr 2024
Response from Amanda Bessing General Manager on 22 Apr 2024
We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Feb 2024

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our place nice. Your satisfaction is important to us, and we appreciate your positive comment. If there's anything specific you enjoyed or if there's anything we can do to improve, please feel free to let us know. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

koshie, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear koshie,Thank you for your feedback! We're delighted to hear that you had a friendly check-in experience. Providing excellent service is important to us, and we're glad that we met your expectations. We hope the rest of your stay was equally enjoyable, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Duane

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had a positive experience during your stay. If there are specific aspects you enjoyed or any suggestions you'd like to share, we'd love to hear your feedback. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. Room was clean but in need of updating. Breakfast excellent.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Linda,Thank you for your feedback. We're delighted to hear that you had a positive experience with our friendly and helpful staff, enjoyed a clean room, and found the breakfast excellent. Your feedback about the need to update the room is noted, and we appreciate your input. We'll use your comments to enhance our services. We look forward to welcoming you again in the future!Sincerely, Hotel Manager

4/10 Poor

Yvonne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Yvonne,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

2/10 Terrible

Anthony

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
9 PM still no water or tv in the hotel
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Anthony,We're truly sorry to hear about the issues you experienced during your stay. This falls well below our standards, and we apologize for any inconvenience you faced. Your feedback is invaluable to us as we work to improve our services and facilities. Rest assured, we will address these concerns to prevent such issues in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Gilles

Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Gilles,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Jeff,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 Terrible

Abdi Goksu

Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. If there are specific issues you'd like to share or if there's anything we can do to address your concerns, please provide more details. Your feedback is important, and we aim to improve based on your input. Visit again soon.Sincerely, Hotel Manager

8/10 Good

Anbu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Anbu,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Patrick,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 Good

ALMETA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear ALMETA,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Stephen,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 22 Dec 2023
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 5 Feb 2024
Dear Jimmy,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 Terrible

Tao

Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Tao,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Okay Stay. I have had better.
My room was clean but it had a stale odor. The air conditioner was on when we arrived in the room. (maybe for the odor not sure.) The toilet later had pressure problems when you tried to flush it and the coffee machine did not work.
Stayed 1 night in Dec 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest,We apologize for the issues you encountered during your stay. It's regrettable to hear about the stale odor, air conditioner concerns, toilet pressure problems, and the malfunctioning coffee machine. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests. If there's anything else you'd like to share or if there's anything we can do to make amends, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Martha,Thank you for sharing your feedback with us. We are thrilled to hear that you found our hotel's location to be convenient and enjoyable. It would be our pleasure to have you stay with us again in the future.Sincerely, Hotel Manager

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Karen,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints and would stay here again.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear John,Thank you for choosing us for your accommodations! We're delighted to hear that you had no complaints and would consider staying with us again. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Sandra, Saint Simons Island

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room reeked of urine and ammonia. We rented it for a wedding weekend. We ended up staying 4.5 hours in total and drove home because the stench was so awful.
Response from Hotel Manager. on 4 Nov 2023
Dear Sandra,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Gran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Gran,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Kit-fu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 25 Oct 2023
Dear Kit-fu,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 21 Oct 2023
Dear Maria,Thank you for your wonderful comment. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager.

4/10 Poor

Lykeisha

Liked: Staff & service
Disliked: Cleanliness
When we first checked in, we was given a room that had mold on the ceiling and the towels were wet. The bed was wet. The couch was wet and you could see dirt on the couch. We asked for a room change that night, and no rooms were available so we were forced to stay in that room when we turned on the AC it smelled like mold clearly had been a flooded room however, they still thought it was a good choice to Give me that room and it was not. We went into the second room the next day after I requested and no one seem to know that I needed a new room even though I reported that soon as we checked in on the night that we checked in I would not pay $100 a night for this room , it is a outdated old and it does have an odor and there’s some cosmetic issues that need to be looked at and are noted when you go in and clean the room so hopefully they will update the facility. I feel like I should’ve paid $250 total to stay here for the three nights. I stayed yet I paid 450 which is so much more Than how much it should be there. It is not a three or four star. I am not happy. I wish I could get a refund.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 6 Oct 2023
Dear Lykeisha,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. Sorry for any inconvenience.Sincerely,Hotel Manager

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
check in process was smooth, room was ready, and bed comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 5 Oct 2023
Dear Jose,Wow! Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was smooth, your room was ready, and you enjoyed a comfortable bed. Your satisfaction is our priority, and we hope to provide you with an equally pleasant stay on your next visit.Sincerely,Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear John,Thank you for your 4 out of 5 rating! We appreciate your feedback and strive to make your next stay even better. Please let us know if there's anything specific we can improve upon to earn that extra star next time. We look forward to hosting you again.Best Regards,Hotel Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear Susan,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Larry

Disliked: Cleanliness, property conditions & facilities, room comfort
Holiday Inn Horror
The room reeked of mildew. The carpet was wet and dirty. This place should have been condemned.
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Larry,Thank you for taking a moment to share your feedback. We apologize for the unpleasant experience you had during your stay. The issues you encountered are not up to our standards, and we will address these concerns to ensure our guests have a more comfortable stay in the future. Your feedback is valuable, and we appreciate you bringing this to our attention.Have a blessed day!

10/10 Excellent

Cheng Cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and helpful
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Cheng,One thing that you can always expect at Holiday Inn Express St. Simons Island is top-notch service. Thank you so much for the perfect rating. We can't wait to welcome you back again soon. Have a blessed day!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Manager was kind but person at desk was going through the motions. We asked for a pillow which we got, but when our toilet was stopped up , we got a plunger. No maintence person I guess. Beautiful location and delicious breakfast. Be ready with your own plugs. None by the beds.
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Kathleen,Thank you for staying with us and taking the time to share your thoughts. We're glad our beautiful location and delicious breakfast added to your experience. However, we apologize for any disappointment with the front desk service, and we'll speak with our staff about your comments. If you're in the area again, please come back to see us.Have a blessed day!

6/10 Okay

Verified traveller

Liked: Staff & service
Sufficient
Room had some rusty hardware and room was not especially clean when I arrived. Room was also very humid as though the A/C had been turned off.Staff was kind and helpful.
Stayed 2 nights in Aug 2023
Response from General Manager on 31 Aug 2023
Thank you for taking the time to share your feedback. Although we are pleased you were satisfied with your visit to our hotel, we are disappointed we could not exceed your expectations. We sincerely apologize for any inconvenience regarding your room accommodations. We encourage our guests to reach out to the front desk with any concerns so we may have an opportunity to find a solution. Nevertheless, we will address our housekeeping team and emphasize the importance of paying close attention to detail. It was a privilege hosting you, and we look forward to showing you a flawless experience in the future.Have a blessed day!

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This Holiday Inn is very old. Sprinkler in ceiling rusted, lamp rusted, other fixtures. However, the shower was the worst we have ever encountered. Old, rusted in places, mold, mildew, lukewarm hot water. No bar soap. Dispensers on wall. Very slick where you had to step to get tp it. Needs total replacement! Breakfast average but sausage almost raw.
Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
Dear David,Thank you for providing us with your feedback. We sincerely apologize for the condition of the room and any issues you may have faced during your stay. Your comments are valuable to us, and we take them seriously. We will make sure to address the maintenance and cleanliness concerns you have raised so that our future guests have a better experience. We appreciate you bringing this to our attention.Have a blessed day!

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express St Simons Island
Hotel is not in good shape. Rooms need a lot of work. Shower curtains fell to the floor if tried to move them, paintwork is not clean. No microwave in the room. At breakfast, there was no bread at all in the bakery display and the coffee ran out and was not refilled
Stayed 1 night in Aug 2023
Response from General Manager on 27 Aug 2023
Dear John, Thank you for your review. We are always seeking to improve, and your constructive feedback is helpful. It is our intention to provide our guests with well-maintained accommodations on all occasions, and we are very sorry to hear about the concerns that you had with your room. Our maintenance team will be alerted to these matters to ensure they are rectified promptly. Additionally, your concerns about our breakfast offerings will be shared internally for further consideration. It is our hope that you will give us another opportunity in the future to change your lasting impression. Have a blessed day!

8/10 Good

Allen

Liked: Cleanliness
My room had no toilet tissue or Bar soap. I went to front desk and staff could not locate any. I informed staff that I would be out all day on a fishing trip and they could just place in my room, while I was out. I returned around 4pm and still No Tissue! I went to front desk again and was given two rolls.
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Dear Allen, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, we regret the inconvenience that you encountered. We'll be sure to discuss your feedback with our team to ensure the necessary adjustments are made promptly. It was a pleasure having you here, and we hope to welcome you back again soon. Have a blessed day!

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 18 Aug 2023
Hello Chad,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.Sincerely,Hotel Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel receptionist was very helpful and a commodating.
Stayed 2 nights in Aug 2023
Response from General Manager on 17 Aug 2023
Dear Robert,Thank you for sharing your input. We are delighted to hear that you appreciated our helpful front desk team. Happy travels, and come back soon!Have a blessed day!

6/10 Okay

Jack

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
One side of curtain on window would not close because mechanism broken. After being out of the room for about 4 hours, came back to a stopped up toilet that had apparently been used by the cleaning crew.
Stayed 2 nights in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Jack,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. Please accept our apologies, however, for any issues with the curtains and bathroom. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.Have a blessed day!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, parking was easy, just all around great experience
Stayed 1 night in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Jerry,Thanks for visiting Holiday Inn Express St. Simons Island. We trust that our friendly hospitality and convenient parking helped make your stay even better. We'll see you again next time!Have a blessed day!

8/10 Good

Tyanna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Aug 2023
Response from General Manager on 2 Sept 2023
Dear Tyanna,Our staff is truly the heartbeat of our hotel, and we are delighted you were impressed with their service. The next time you need a relaxing getaway, please consider staying with us again at Holiday Inn Express St. Simons Island!Have a blessed day!

4/10 Poor

DAVID, beaufort

Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn't ready booked a King bed and got a queen bed was put next to the laundry room it was a bit noisy. Staff was nice and apologize
Stayed 2 nights in Jul 2023
Response from General Manager on 8 Aug 2023
Dear David,Thank you for taking the time to share your thoughts. We're disappointed that your experience was not what we strive to deliver, and we apologize for the mishap with your reservation. Please know that when booking through a third-party site, room preference is based on availability. However, our team does its best to accommodate requests. We hope you had a pleasant time exploring all the area has to offer. Thanks again, and please consider giving us a second chance to impress you.Have a blessed day!

10/10 Excellent

Montiro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location
Stayed 2 nights in Jul 2023
Response from General Manager on 7 Aug 2023
Dear Montiro, Thank you for your review! We're thrilled our fabulous location was the highlight of your stay, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope to welcome you back again soon!Have a blessed day!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was helpful and friendly. Very clean. Great breakfast.
Stayed 1 night in Jul 2023
Response from General Manager on 4 Aug 2023
Dear Robert,Thank you so much for the perfect rating. We are thrilled to see that you enjoyed everything from our hospitable staff to our scrumptious breakfast. Come back and visit us again anytime. Have a blessed day!

4/10 Poor

Edwina, Winston Salem

Liked: Amenities
Disliked: Cleanliness
The rooms needs some updates. Especially the shower, headboard, and carpet.
Stayed 3 nights in Jul 2023
Response from General Manager on 3 Aug 2023
Dear Edwina,Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts on future improvements. We would be honored to have another chance to serve you again and deliver a more enjoyable stay.Have a blessed day!

6/10 Okay

Jay

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not again!
I don't think I'll be staying here in the future. I got in early and was put as far from the front desk and elevator as they could put me. Luggage carts are the style uses at foreign airports with no place for hanging clothes. Front desk help was never present, always distracted, and not especially helpful. Air conditioner drain kept the carpet wet in that corner of the room!
Stayed 2 nights in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Jay,Thank you for sharing your concerns with us. Please accept our sincere apology for your unsatisfactory experience. Your feedback will enable us to improve the quality of our service. We appreciate your input and wish you safe and pleasant travels.Have a blessed day!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 18 Aug 2023
Hello Chris,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

Amy, McRae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Aug 2023
Dear Amy,Thanks for the stay and appreciation with a five star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager