Melbourne Stanley Street Reserve Hotels

"I needed to stay near family in Hawthorn so location excellent. Great shops up the road too Not to mention price. Great value"

"Staff were nice. Th apartment was not particularly clean and we were advise at check in that parking was booked out despite not being told we had to book it and there not being any street parking close by. There are better options in the area for same or similar rates. "

"Regional Victoria travellers. Room was quite spacious, comfortable, very clean and quiet. Very good restaurants/cafe`s short walking distance. Excellent staff, very helpful and caring. Easy driving access to City, Airport and surrounding suburbs. Overall, a very pleasant stay."

"Really nice and comfortable hotel. Reception staff were very accommoding, roof top pool and gym were fabulous and the room was very clean and thought out. We will stay again!"

"Property was miss represented. Check in after 2 but office closes before 4. Had bugs in room. Furniture was at least 50 years old. Would not recommend "

"It is a really good accommodation. It would be even better if they provided a free carpark."

"Convenient location."

"Very good"

"Was unable to contact reception before arriving at the hotel for an after hours check in (10pm). Was later (the next day) advised that reception was in fact, staffed until midnight however, during business hours (I called at 5pm to confirm) I was advised that reception is closed at 8pm and that I should call the reception number to be let in. I was very far from Box Hill so I called 9 times, went straight to a "no message can be left on this service". Expedia support team were unable to contact them as well. The hotel has since refused a refund and marked me as no-show. I think I made a calculated decision at close to 10pm by not being stranded at Box Hill of all places based on the information I had at hand, reception closes at 8, call us for after hours, no answer in repeated calls by both myself and Expedia. I will see if the ACCC see things my way otherwise I will accept their decision on who is at fault here. Shouldn't be an unreasonable request for a hotel to do what they said they will do and simply ensure your phone service works if you're advising out of town travellers to call before checking in after hours."