The condo and support staff were great. We were underwhelmed by a lack of some kitchen items vital to our needs, namely: a large fry pan for morning eggs, a coffee maker (they only had a Keurig) and no blender (my teenagers drink shakes). I notified the agency and the owner had no interest in accommodating our request. So, I went to Walmart and bought a coffee maker and blender and left at the condo. I don’t drink Keurig coffee as we get so excited to buy Big Iron when we visit as it is a local coffee maker. Surely in such a large rental agency, someone could have let us use a blender or a coffee maker. Lastly, the firewood was not firewood; it was a collection of tree branches from the local forest which were not cured and would not burn. At Walmart, I also had to buy a box of starter logs and two bundles of our own firewood as a roaring fire is part of the snow outside charm. Other than the kitchen and firewood, it was great. Accommodations, bedding, location and everything was excellent but their lacks of basic asks took this from a 5 star down to a 3.5 in my mind.