This is a hotel, so as soon as you pull up, you get really top notch service from everyone, from parking attendants, to ski valet, to wait staff - everyone. Its also a resort, so you have multiple dining options, several shops, a several activity options, including ones for kids. To ski, you simply get dressed in your room and limber up, then walk to the ski valet which is inside. You put on your boots, walk right out the door, grab your skis which staff has set out for you, and walk to one of the lifts. Don't forget to pack a swimsuit as they have a hot pool that you access from indoors and its very popular even in the coldest weather. The room itself is ample, and has tons of storage space for all sorts of clothing and gear. The toilet has its own door, so more than 1 person can get ready at the same time. It has a kitchenette that is stocked with a K-cup machine and plenty of coffee. The kitchenette is also stocked with lots of extra supplies, which you will need because you do not get maid service. It has a 2-burner cooktop, so you can actually save a lot of money by bringing your own groceries. We extended our stay by 1 day and Stephanie was so helpful and accommodating. In fact, all through the process, she did a great job keeping us informed and helping make our stay a great one. THANKS!!