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Reviews of The Windsor Hotel by Hoco Hotels Collection

2.5 out of 5
The Windsor Hotel by Hoco Hotels Collection
23 Albert St, Stratford, ON

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 126 reviews" "
Rating 8 - Good. 42 out of 126 reviews" "
Rating 6 - Okay. 23 out of 126 reviews" "
Rating 4 - Poor. 16 out of 126 reviews" "
Rating 2 - Terrible. 2 out of 126 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Heritage building with character.
Stayed 1 night in Apr 2024
Response from fs on 30 Apr 2024
Dear John, Thank you so much for sharing your wonderful feedback about your recent stay with us. We hope to welcome you again soon for another 5/5 stay in Stratford. Warm Regards, FS - VP of Operations

6/10 Okay

Tracey

Travelled with partner
Liked: Cleanliness, staff & service
The day before check-in, we were told they couldn't accommodate us at The Windsor Hotel and we were moved to another hotel: The Stratford Hotel. They'd already taken full payment, 7 days before our check-in date plus, with so little time left before our scheduled arrival, what choice did we have? They upgraded our room for the inconvenience, but it wasn't what we would've wanted ... had we been able to choose for ourselves.
Stayed 2 nights in Mar 2024
Response from fs on 23 Mar 2024
Dear Tracey, Thank you for your review. We do apologize for the unfortunate situation regarding your stay. The matter of relocations is never taken lightly and we never want to disappoint our guests. We are sorry if you were dissatisfied with the complimentary upgrade and welcome amenity provided as a token of our commitment to exceptional hospitality. It was a pleasure accommodating you, and we hope to welcome you back soon so we can make a better impression in the future. Warmest Regards, FS VP of Operations

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property showed a lot of the old building which made it wonderful
Stayed 3 nights in Feb 2024
Response from fs on 23 Mar 2024
Dear Angela, thank you for sharing your review. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, inviting atmosphere, and friendly helpful staff
Stayed 1 night in Feb 2024
Response from fs on 11 Feb 2024
Dear Peter, thank you very much for the review Appreciate the great comments and we can't wait to see you back at the hotel soon!Warm Regards, FS - VP of Operations

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
beds comfortable - liked separate sitting room
Stayed 1 night in Dec 2023
Response from fs on 16 Dec 2023
Dear Lynne, thank you for staying with us and your rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from fs on 16 Dec 2023
Dear Dave, thank you for staying with us and we look forward to welcoming you back. Warm Regards, FS - VP of Operations

8/10 Good

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is seasoned. The room was very large with 2 double beds. My concern was the Expedia booking. I was told by the hotel I could not book direct so I used Expedia then when I called the hotel with a change I was told to call Expedia. At check in the change had not been forwarded to the Hotel and somehow that was mine to own because I booked through Expedia? The room charges were charged to my credit card Nov 9 for a stay Nov 16-19. In addition $500/ per room security deposit(we had 3 rooms). The rooms were guaranteed on 1 credit card intending for each room to pay at time of check-in this could not be done as the payment was put through 5 days ahead. The concern from the hotel perspective was hotel policy or Expedia policy. Little concern about the customer. The hotel was great our stay was great, Stratford was what we expected. Hotel staff were great but unconcerned that close to $2500 for 3 rooms for 3. nights was charged to my cr card at the start of a Christmas shopping weekend. The responsibility fell to me to collect from my group. This was the biggest disappointment the internal management became my problem.
Stayed 3 nights in Nov 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historic building well taken care of.
Stayed 1 night in Nov 2023
Response from fs on 20 Nov 2023
Dear Maria, thank you for your review and comments. We are proud of our heritage hotel/building and glad you enjoyed it as well. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

8/10 Good

VERA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was great very friendly Always ready to answer any questions
Stayed 2 nights in Nov 2023
Response from fs on 17 Nov 2023
Dear Vera, Thank you for taking the time to provide your feedback and for choosing The Windsor Hotel. I am delighted to hear that you enjoyed your stay. Thank you for the kind words and recognizing the service of our team members. We are looking forward to welcoming you back very soon. Warm Regards, FS - VP of Operations

2/10 Terrible

Karen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights, first day went shopping bought 3 pretty bars of handmade soap, 2nd day while out someone was sent to the room to check a loose mirror in the bathroom and when we were packing that afternoon the 3 bars of soap were not to be found. The attitude of the staff at this point was not helpful and we did not get our soap bars or any compensation. Very disappointing. Also the shower was not reliable and the bathroom not adequate.
Stayed 2 nights in Oct 2023
Response from fs on 9 Nov 2023
Dear Karen, Thank you for choosing The Windsor Hotel for your recent stay and for taking the time to share your feedback. We are sincerely sorry to hear that some aspects of your stay did not meet your expectations. We deeply regret that you had a disappointing experience with our front desk staff. We take this matter very seriously, and we will ensure that our guests are greeted with warmth and professionalism. Regarding the loss of your soap bars, we understand how frustrating this can be. We have already taken steps to locate your soap bars and will keep you updated as soon as we have any information. We are truly sorry that your stay did not meet your expectations, and we hope to have the opportunity to welcome you back to The Windsor Hotel in the future to provide you with a more enjoyable experience and regain your trust. Warm Regards, FS - VP of Operations

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in Stratford and will most defiantly be returning.
Stayed 2 nights in Oct 2023
Response from Fs on 8 Nov 2023
Dear Belinda, thank you for staying with us and appreciate you taking the time to share your review and feedback. We are delighted to hear you enjoyed your stay with us. We look forward to seeing you soon. Warm Regards, Fs - Vp of Operations

10/10 Excellent

Sebastiano

Travelled with family and small children
Liked: Amenities
The hotel is in a great area walking distance to great restaurants,bars and shops. The hotel was nice I had a great room quiet clean comfortable beds great service. Bottled water and great coffee machine in room. Hotel has charm!!
Stayed 2 nights in Nov 2023
Response from fs on 6 Nov 2023
Dear Sebastiano, Thank you for choosing The Windsor Hotel and for taking the time to evaluate your stay. We are delighted you had a wonderful stay and look forward to welcoming you back. Warm Regards, FS - VP of Operations

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a vintage hotel. With that you don’t get large rooms but this was very small, it was a queen bed in a room, no room for anything else. Parking was limited and only a few cars on site. The rest of the hotel had to park about 5 mins walk. But not many hotels in town. Should have been half the price.
Stayed 3 nights in Nov 2023
Response from fs on 6 Nov 2023
Dear Jason, thank you very much for taking the time to share your thoughts with us. I am so sorry to hear that we did not meet your expectations during your most recent stay with us. I would recommend selecting a King room upon your next visit which would allow you more space. Thank you for staying with us and we hope to have the pleasure of welcoming you back. Warm Regards, FS - VP of Operations

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
The customer service was great! They were very accommodating. The location was wonderful and it was perfect to be able to be a few mins away from great restaurants, shopping, the Avon theatre, the walk along the river and close to parking options. The hotel has very minimal parking but the weather was decent so it was ok to walk to the copper lot. The room was nice but very small. They recently renovated but the ceilings are still cracked, and the room had a stuffy smell. The shower water came out yellow at first and having different faucets for hot and cold was a bit annoying. But over all more pluses than minuses. I would stay again if I was seeing a show at the Avon Theatre. You can’t beat the location!
Stayed 2 nights in Nov 2023
Response from FS on 17 Nov 2023
Hi Lisa, thank you very much for sharing your feedback with us. I have shared your comments with the management team and they are appreciative of your comments. Hope to welcome you back to the hotel soon for a 5/5 stay! Warm Regards, FS - VP of Operations

10/10 Excellent

Cristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again
Stayed 2 nights in Oct 2023

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay!!
Stayed 1 night in Oct 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Harold

Travelled with partner
No telephone in room, no instructions for Roku TV and coffee maker, spartan furniture, old renovations required. Must be for the new generation! No drop off area. Our room access not suitable for disabled
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed Stratford
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated in downtown Stratford everything was within walking distance. Our room was nice but the bathroom was small and needed a little love to update it a bit. Would stay here again without hesitation.
Stayed 2 nights in Oct 2023

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive for just “ok”
Room 218 was very loud. Paper thin walls and it is right by the stairs so lots of ppl coming and going. The room was large but empty. 2 double beds, a large dresser. It could have used a loveseat & maybe a rug as the floors were hardwood. The window in the bathroom was quite drafty. $340 for 1 night and I feel like I got the bare minimum- beds & a bathroom.
Stayed 1 night in Oct 2023
Response from fs on 6 Nov 2023
Dear Amy, We understand that your stay with us did not meet your expectations and for this, we truly do apologize. We are continuing to renovate and refurbish our hotel to improve the guest experience and offerings. Thank you for your feedback and I have taken it back to the team. We hope that we can win your business back. Warm Regards, FS - VP of Operations

4/10 Poor

Helene

Stayed 1 night in Oct 2023
Response from fs on 6 Nov 2023
Dear Helene, thank you for staying with us and sharing your review. However, the review shared is limited regarding your experience. We do however apologize for this experience not meeting your expectations, but for us to always strive to make our services and performances better, we do need details and elements for our teams to look into. We would appreciate hearing more in-depth details as to why your experience with us was not enjoyed, so our teams to investigate accordingly.We remain available for additional information and hope to have the pleasure of welcoming you again soon. Warm Regards, FS - VP of Operations

8/10 Good

Ian

Stayed 2 nights in Oct 2023
Response from fs on 21 Dec 2023
Dear Ian, thank you for staying with us. We look forward to welcoming you back. Warm Regards, FS - VP of Operatons

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, historic hotel right in the heart of Stratford. The staff were friendly and very helpful. The room was quite small, but that's to be expected in such an old hotel. Would definitely stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A nice stay in Stratford
Stayed for one night after a show... the hotel is an older one, and it shows. Small room and very small bathroom although I would imagine that reserving an accessible room would take care of that. The service, on the other hand, was excellent. Very nice furnishings, great communication, very easy access to the hotel. If you need to park overnight, they have some spaces close to the hotel - but you need to specify this when you reserve. Otherwise, you are parking at a city lot app. four or five blocks away. (Didn't have any problems with that - but just so you know...) A block away from a number of restaurants, and 3-min walk to Avon Theatre. Would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious and well appointed. The beds, from the pillows to the mattress and bedding were excellent. One of the more comfortable beds I have slept in. The staff was exceptional. They even escorted us to our room. I would highly recommend this hotel to everyone. John Brandt
Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from fs on 11 Oct 2023
Dear John, thank you for staying with us and sharing your review. However, in order for us to improve our services and offerings we would love to hear more about your experience as the information is very limited for our team to look into. We deeply regret you did not enjoy your stay we remain available and hope we have the pleasure of welcoming you back. Warm Regards, FS - VP of Operations

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Beautifully restored older building with modern upgrades and excellent service throughout!
Stayed 2 nights in Oct 2023
Response from fs on 11 Oct 2023
Dear Amin, Thank you for choosing The Windsor Hotel, Stratford, and for taking the time to evaluate your stay. We are glad to know you loved our renovations and modern upgrades while still keeping the historic elements. We look forward to welcoming you back on a future visit. Warm Regards, FS - VP of Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive. The little touches like a steamer for dress clothes and a kettle so tea drinkers dont have to use the coffe maker were very much appreciated.
Stayed 1 night in Sep 2023

4/10 Poor

Lee

Travelled with group
There was absolutely nothing that I liked about this property. It seemed as if it was built of cardboard. A couple of nights it seemed like elephants were prancing above us so we couldn’t sleep. The noise went on well after midnight. On night late we heard people yelling from our window. The bars of soap were so tiny that I had to purchase more at Shoppers. The staff wasn’t friendly. We had to walk many blocks to where our car was parked and the person in our party who was on the rental car contract has two very bad knees and it was painful for her to go back and forth. I will never book here again and I certainly will never recommend this hotel to anyone. What a disappointment.
Stayed 4 nights in Sep 2023

8/10 Good

Carolin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic property. Small but clean rooms. Walkable to all downtown establishments.
Stayed 1 night in Sep 2023

8/10 Good

Lydia

Travelled with partner
Didn’t know it was being renovated
Stayed 1 night in Sep 2023

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We checked into the hotel after the Stratford play ended around 5 pm. The front desk clerk said he would come to help us get into our room. After the front desk clerk finally was able to open the door to the room, we entered and he left and closed the door. The hotel is an old facility that the owners have tried to restore. They are charging luxury hotel rates.When we attempted to leave the room to go to the restaurant we had made a reservation, the door would not open. We were unable to open the door no matter what we did. My wife began to call out as she heard someone in the hallway. It was an employee of the hotel vacuuming the hallway. He was unable to push the door open (it opened into the room) despite pushing and kicking it. I called the front desk and the gentleman who originally got us into the room came up. After a few minutes of both men pushing and kicking the door it suddenly opened. It was very frightening not being able to get out of the room. What if we had come. in and gone to bed and there was a fire and this had happened. The hotel moved us to another room but with two beds instead of a king bed, that was not as large. We asked if some form of discount would be given for our trouble. Three days after we checked out we received a note from the ,manager apologizing with no mention of a discount. Do not stay at this hotel!
Stayed 1 night in Sep 2023

6/10 Okay

Richard, Fenelon Falls

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Wonderful staff, super friendly and helpful. The building was clean, the lobby, the hallways and the rooms all very clean. This particular mini-suite was very basic. No window in the bedroom and only about 18 inches on either side of the bed. Floors were very tired, worn out and very un level. Bathroom was very tired, lots of chips out of the bathtub etc. I will say a very comfortable bed with nice and newer linens. Parking is a big problem as the hotel has only a few spaces and there is no overnight street parking. The closet overnight lot is about a ten minute walk. The rate for this room was over $400.00 per night with taxes and that is a lot of money for this type of hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Emily

Stayed 2 nights in Sep 2023

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is super
Stayed 1 night in Sep 2023

6/10 Okay

Tischa

Stayed 1 night in Sep 2023

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bedsheets are not cotton!
Stayed 1 night in Sep 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Staff were friendly. Room was clean and comfortable. Would be nice if coffee cups were not disposable. Overall very good experience.
Stayed 1 night in Sep 2023

6/10 Okay

Barry

Stayed 1 night in Sep 2023
Response from fs on 21 Sept 2023
Dear Barry, Thank you for staying with us and sharing your rating. We would love to learn more about where we fell short of meeting your expectations so we can improve our services and offerings. Warm Regards, FS - VP of Operations

6/10 Okay

Barbara

Travelled with partner
Disliked: Property conditions & facilities
It was billed as newly renovated but our room clearly was not. There was less than 12” between toilet and sink. The toilet was less than 5” from the tub shower
Stayed 2 nights in Sep 2023
Response from fs on 19 Sept 2023
Dear Barbara, thank you for sharing your review and staying with us. We are sorry to hear you did not enjoy the bathroom space/layout. I have forwarded your feedback to our design and engineering team for review. Thank you for your feedback and despite this, we hope to welcome you back. Warm Regards, FS - VP of Operations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from fs on 19 Sept 2023
Dear Robert, thank you very much for staying with us and the 10/10 rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was not at all as advertised in photos, shockingly so. Far too small for two people and for the money. Hard to move past each other. Only one lamp, no phone, no clock. Barely furnished, no place to set things, especially in bathroom, inadequate TV access.
Stayed 4 nights in Sep 2023
Response from fs on 19 Sept 2023
Dear Robert, Thank you very much for sharing your thoughts with us. I have certainly taken note of your feedback and will address it with the design and maintenance team. I would also recommend our Classic Queen Room upon your next visit which would allow you more space. I have placed a note in your file in the event, we have the chance of welcoming you back. Warm Regards, FS - VP of Operations

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from fs on 18 Sept 2023
Hi Jeanne, Thank you so much for the rating. We look forward to welcoming you back. Warm Regards, VP of Operations - FS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
we had an enjoyable stay. Only comment - as seniors, grab bars in the bathtub would ag]]]
Stayed 1 night in Sep 2023
Response from fs on 18 Sept 2023
Hi Marlene, thank you very much for sharing your feedback with us. I have shared your thoughts with the maintenance team and they are appreciative of your comments. Hope to welcome you back to the hotel soon for a 5/5 rating. Warm Regards, FS - VP of Operations

10/10 Excellent

Betti-Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from fs on 16 Sept 2023
Dear Betti-Ann, Thank you so much for sharing your rating with us. We look forward to welcoming you back soon. Warmest Regards, FS - VP of Operations