Suam Sơn Holidays

The hotel is outdated and worn. Definitely not a 5 star hotel, 3 star at most. There’s no rooftop bar or any rooftop.

The room was solid, the breakfast delicious, but most of all Angela made my stay so lovely and was so accommodating no matter what my needs were. You can’t find service like this in many hotels, and the location is STELLAR. You will find yourself blown away by how convenient most things in the Old Quarter will be staying here.

The service was impeccable from the check-in bHowever we had disrupted sleep staying in the Ruby Room (which faced the road) as renovations went on till early in the morning. The hotel staff were sympathetic and offered to move us to another room. They also arranged for a complimentary airport transfer.

Highly recommend this hotel and staff and breakfast, and just to hop it off they gave me a parting gift of tea and goodies, way above and beyond at this hotel

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.