Sugar Pine Estate hotels in Truckee

"Everything was very-good to excellent! But the room key card had glitches & I had to slip it in&out of door slot multiple attempts every time I tried to enter room.. had a key reprogrammed 2x then both keys stopped working as I returned from full day out, really needed to get into room & bathroom . They need to get an improved card key system, Also desk manager stepped away from front desk in evening for about 10 + min & a line up of new check ins were wondering where she was..( I needed my cardkey replaced again) There should be a card or note that says ‘Be Right Back’ at the desk. Otherwise breakfast & room staff great & I tipped well."

"What a great place to stay. My kids said that if we ever go back to Tahoe we have to stay there again."

"Pros- Recently renovated so room was nice and clean. If you need quiet I suggest avoiding weekends. Lots of places to charge devices. Close to town and skiing. Cons - anyone can reach the rooms/elevator not key card activated. This only concerned me since I found my room door ajar upon arriving. I was in a rush to head to dinner, so after checking the room, didn’t mention it to staff til the next day when I had to call to report that there wasn't any conditioner in the shower. Neither the fact that my room was left open or that I didn't realize the conditioner was empty until showering elicited concern or a sorry. I got a sorry that was more of a laugh because the conditioner sent up turned out to be shampoo so I had to call down again in my towel. It seems they are tight fisted with the in room coffee. There are only 3 pods- one of which is decaf and small cups. If you don’t have/never used a Nespresso machine, you'll have to watch a YouTube video to have coffee since the directions on the machine were difficult to read/understand. When the cleaning staff came through they replenished one pod when 2 had been used. I got a text asking how my stay was going. I shared it wasn't great and got a sorry- so I thought I had an opportunity to help these things be avoided in the future. When I shared, there was no further response until much later asking again how my stay was going. That made me mad and made me feel like I wasn't being heard, so I let it go. "

"No, the hot tub was not open for use due to plumbing issues. The elevator was non operational the entire time. The staff in the front was in the phone for a while ignoring clients. "

"Food in fridge upon check in, ac/heat not working, air purifier not working, stains on bed. "

"Great view ans the staff was super flexible and nice."

"Unbelievably overpriced for what it is. The amount payed should be half of what it was charged."

"Thin walls, small rooms."

"All good"