2/10 很差
Meleigha
親子同遊
2023年8月9日
不滿：職員與服務、設施服務和住宿狀況
I had high hopes when booking this and was sadly disappointed. The hotel staff would not allow me to add my toddler to our room, asking that I book a seperate room for him. Obviously that was not an option and they wouldn't allow him to swim in the pool with us because he wasnt on the room (again which they wouldn't add him to). I ended up checking out after night 1 of a 5 night trip and having to find a different hotel that would allow my toddler to use all the amenities. After I had been checked out of the hotel for 2 days, my card on file was charged a "pet fee"... I called to ask why in the world I was charged a pet fee and was told "because there was an unknown occupant in the room".... referring to my toddler that I attempted to add to the room... Worst hotel experience I've ever had. I filed a formal complaint and also filed a complaint with the Better Business Bureau.