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Reviews of Big Orange Hotel

2.5 out of 5
Big Orange Hotel
No. A31, Jalan 2, Cinta Sayang Resort Homes, Sungai Petani, Kedah

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 34 reviews" "
Rating 8 - Good. 20 out of 34 reviews" "
Rating 6 - Okay. 8 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Joanne

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a family room deluxe for 4 pax. TV channels can’t scan although the staff came to check it. As for the bathroom, the shower head broke and the staff need to tie it with a string, the bedroom aircond can’t adjust the swing too. And for the bed, my family and I got bitten by bedbugs. It’s been 4 days and the bites are still very itchy.

8/10 Good

AJ, Malaysia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Room and toilet is clean. Fair for the price. Only things is when breakfast, we still saw a lipstick mark on a cup.
Stayed 1 night in Jul 2020

6/10 Okay

syed

Disliked: Property conditions & facilities, room comfort
only 2 tv channels; even basic things like toothbrush+toothpaste & tissue paper not provided
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Close to main road, if possible need lift, so if elderly or you carry heavy luggage, help you going upstairs comfortably
Stayed 1 night in Sep 2019
Response from Hotel Management on 18 Dec 2019
Thank you for taking the time to review our property, your comments are very much valued.We look forward to seeing you on your next trip. Tq

10/10 Excellent

Joeharzy, KLANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place to stay with light breakfast for all type of room.
Stayed 2 nights in Oct 2018
Response from ARUNA on 13 Sept 2019
Thank you for taking the time to review our property, your comments are very much valued.We look forward to seeing you on your next trip. Tq

4/10 Poor

Chuah

Disliked: Property conditions & facilities, room comfort
Not so good facilities NOT certified.
Stayed 1 night in Aug 2018
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

8/10 Good

Verified traveller

Great basic hotel with cheap price
Offer basic needs for traveller. Suitable for short stay.
Stayed 1 night in May 2018
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

Shah, KL

Liked: Room comfort
Comfortable hotel
Nice hotel. As I was traveling for work, I like the bright lighting & desk to do my work on laptop. Very convenient.
Stayed 1 night in Apr 2018
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in very late by the staff still ☺. Clean room n easy access the hosp
Stayed 1 night in Apr 2018
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

8/10 Good

kc, kedah

Convenient
There have restaurant,saloon,convenient shop at the same roll with hotel.
Stayed 1 night in Dec 2017
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

Al.az, Ipoh

Disliked: Cleanliness, staff & service
Quite area, easy parking
Quite area and easy to find parking.Nearby got supermart & restaurant. Got cctv on certain area inside/outside hotel. Duvet in my room was found with stains on it. Cleanliness of bed sheets need to be improved.
Stayed 1 night in Jun 2017
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

8/10 Good

LEAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel room with resonable price. Its location is slightly away from heavy traffic and with quite environment.
Stayed 1 night in Jun 2017
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

4/10 Poor

Rose, Coventry, United Kingdom

Disliked: Cleanliness, staff & service, room comfort
Very bad and not what was advertised
The room was very disappointing. The room was small, cramped and not suited for four people. There was no window and so it felt very claustrophobic. The staff were non-existent. The towels were not changed once during the stay and the beds were not made once either. Will not suggest to anybody travelling without car as the hotel is isolated.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
The staff is friendly, the room is comfortable. The service provided also good. They also provide additional services such as karaoke room. If possible, add on lift, so that it is easier for elderly to go to level 2.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good deal
everything is good, however if you wish the hotel staff clean up your room, you need to leave your key card at a designated area, if not you room will left as it it.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Faridah

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay
Japanese style room too small for a couple with baby. Overall service is ok. Easy to find parking
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, worth the money.
It's great place, when your kids are grown up. The family room is spacious.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from aruna on 26 Sept 2019
Thank you so much...we look forward to seeing you on your next trip...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Response from aruna on 26 Sept 2019
Thank you so much...we look forward to seeing you on your next trip...

8/10 Good

KIM KEA, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Bright
Pros : The room was clean and bright. Room is not stuffy with adequate ventilation. Cons : The air conditioner was located directly above one of the single beds. This made the person sleeping on that bed feeling uncomfortable with the direct air conditioning. No lift available for those who has difficulty climbing stairs. (Fortunately, staff was great to offer help in carrying heavy luggage to room)
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

8/10 Good

Mohd Azmi, Mantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in SP
Overall it was good
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

Julian, SG

Liked: Cleanliness, property conditions & facilities, room comfort
New and Clean!
Discovered the its a new Hotel, found that the room was quite small and the surroundings were a new development thus rather empty.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

Noor Azlan, Singapore

Liked: Cleanliness, room comfort
Disliked: Staff & service
Short stay for good rest
Basically spent most of my time outside. Worked well for good night shower and rest. However breakfast need to be improved
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

Noor Azlan, Singapore

Liked: Cleanliness
Short business trip
Good for just sleep over if you spend most of the time outside . Breakfast should be improved!
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
The family room is comfortable for 4 pax. Some stains on the blankets. No lift, a bit of exercises if you got to carry young children & bagages. Apart from that, it was a pleasant stay for the whole family.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

8/10 Good

noraniq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from aruna on 26 Sept 2019
Thank you so much...we look forward to seeing you on your next trip...

8/10 Good

Tan, KL

Liked: Property conditions & facilities, room comfort
Might come back
I got the Japanese bedroom and it was half the size of Double bedroom for the same price. Wasn't worth it for such small size. Should have been cheaper. Bed had few strands of hair before we even lied on it (so it's impossibly ours). However, parking and location are good and hassle-free.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you for staying with us and your feedback. My apology for any inconvenience caused during your stay with us. We will look into the matter for improvement in the future. Regards, Hotel Management

10/10 Excellent

hazliza, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth for money
We stayed for 1 night during raya holiday and we really satisfied with the service and the room is big and very clean.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Value for money
New and clean. good service. Value for money.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

10/10 Excellent

Ayu

Stayed 1 night in Jun 2022

8/10 Good

Ahmad Fahmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bersih, selesa dan murah.
Memuaskan
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

8/10 Good

chang, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for the price. Clean room and spacious. However no mirror at the dressing table.
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management

6/10 Okay

balasubramaniam, Kajang

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel selesa
Hotel yang bersih dan memuaskan
Response from aruna on 26 Sept 2019
Hi, “Warmest regards from Big Orange Hotel Sg Petani..! Thank you so much for such a positive and encouraging comments. We are very happy that you enjoyed your stay. We look forward to your future visits. Regards, Hotel Management