Upon arrival, I was greeted well and checked in. When we got to our room everything was fine. We saw that there was no service for rooms-like extra towels or blankets, so we asked for more towels and an extra blanket. It felt like such a hassle to them, and we had to walk to get them. The hot tub, which was my selling point, was on the fritz the first day and closed the second. The pool being heated was nice and made up for it a bit. When we tried to leave wrapped in provided pool towels, we were told we had to leave them and walk back to our room freezing. Im not sure what the issue with towels is, but it seems like a pretty easy fix. Hopefully someone smart enough figures jt out, like a bin for towels outside of each 4 groups of rooms? Either way, nothing special, other than they offer apartment style rooms. Breakfast was ok, and the main bed was average. The couch bed was awful as most are. Pillows need some upgrades, they were all pretty bad. All in all it was fine. I didnt expect spectacular, but I didn’t expect the manager to tell me and my daughter he'd rather us be freezing than let us take our towels to the room. The $300 hold is pretty outrageous, especially with it possibly not being let go for 7 days? Get with the times? The last hotel I stayed in, released the $150 hold the same day I left. Just seems out of touch and out of date. TV's have about 20 channels, no option to connect to streaming. The kitchenette was a nice touch to save money on food.